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  #25  
Old 11-03-2014, 12:32 PM
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Re: Slammed by Consumer Reports, Fiat Chrysler quality chief resigns

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Originally Posted by GCLimited View Post
Maybe you're right...but since at one time or another I've owned a Honda, Toyota, Nissan, VW, Pontiac, Chevy, Ford, Subaru, Mitsubishi...and ALWAYS received a loaner from them for warranty work WITHOUT an extra service plan...I assumed I would have received the same courtesy from Chrysler, especially on a $45,000 vehicle.

Silly me...

You know what they say about assuming? Now MSCA knows why I keep harping about doing your research a head of time before you buy a vehicle. Most brands do not supply loaner vehicles to their dealers. If a dealer supplies a loaner it comes out of his end. Chrysler very rarely reimburses a dealer for a loaner unless it is an unusual case. If you do your research a head of time you know exactly what you are getting into and have no surprises. If you like what the other brands do better then you should buy those brands and services you like and stop trying to change Jeep. Apparently people like Jeep the way it is. Look at today's sales figures.

****Your telling me about the loaners the dealers used to give out in the past has nothing to do with how business is done today. There is not enough profit in a new vehicle for a dealer to eat the cost of a loaner today.

I researched my 2014 Jeep Cherokee for 6 months before I ordered it. I bought and read everything I could get my hands on about it. Watched everything I could on TV about it. Read and watched everything on the internet I could about it. Wrote to Chrysler and asked them to send me anything they could about it. Visited and talked with several dealers. Since I live near Chrysler headquarters I talked with anyone who had information. When I finally custom ordered my Cherokee I knew more about it than my salesman, dealership owner, and his zone representative did. I had no surprises when it was delivered.

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  #26  
Old 11-03-2014, 12:38 PM
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Re: Slammed by Consumer Reports, Fiat Chrysler quality chief resigns

Quote:
Originally Posted by GCLimited View Post
Maybe you're right...but since at one time or another I've owned a Honda, Toyota, Nissan, VW, Pontiac, Chevy, Ford, Subaru, Mitsubishi...and ALWAYS received a loaner from them for warranty work WITHOUT an extra service plan...I assumed I would have received the same courtesy from Chrysler, especially on a $45,000 vehicle.

Silly me...


It depends on where you are and the dealerships in your area. In my area the Chrysler dealerships offer free loaners through Chrysler as part of Chrysler's Southeast Owner Care program (which you get automatically upon purchase). The Ford, Honda, Toyota, Nissan, GM, and other dealerships are a tossup--most don't offer free loaners. Some do during the first 6 months to a year. None do during the entire warranty period unless the dealership makes their own exception because of your "worth" to them - meaning the amount of money you spend with them.
  #27  
Old 11-03-2014, 12:49 PM
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Re: Slammed by Consumer Reports, Fiat Chrysler quality chief resigns

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Originally Posted by Peter_K View Post
It depends on where you are and the dealerships in your area. In my area the Chrysler dealerships offer free loaners through Chrysler as part of Chrysler's Southeast Owner Care program (which you get automatically upon purchase). The Ford, Honda, Toyota, Nissan, GM, and other dealerships are a tossup--most don't offer free loaners. Some do during the first 6 months to a year. None do during the entire warranty period unless the dealership makes their own exception because of your "worth" to them - meaning the amount of money you spend with them.
I'd be willing to bet that Chrysler is not paying for that program but the Southeast Chrysler Dealer's Association is.
  #28  
Old 11-03-2014, 12:54 PM
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Re: Slammed by Consumer Reports, Fiat Chrysler quality chief resigns

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Originally Posted by macfan View Post
I'd be willing to bet that Chrysler is not paying for that program but the Southeast Chrysler Dealer's Association is.

Likely true.
  #29  
Old 11-03-2014, 01:06 PM
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Re: Slammed by Consumer Reports, Fiat Chrysler quality chief resigns

Quote:
Originally Posted by GCLimited View Post
Maybe you're right...but since at one time or another I've owned a Honda, Toyota, Nissan, VW, Pontiac, Chevy, Ford, Subaru, Mitsubishi...and ALWAYS received a loaner from them for warranty work WITHOUT an extra service plan...I assumed I would have received the same courtesy from Chrysler, especially on a $45,000 vehicle.

Silly me...

Ford has the same policy as Chrysler with loaner cars. I just got rid of a 2011 Ford Fusion 4 months ago. When I first bought that Fusion I had an issue I had to take it in for and was told they don't provide a loaner without a service contract.
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  #30  
Old 11-03-2014, 01:19 PM
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Re: Slammed by Consumer Reports, Fiat Chrysler quality chief resigns

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Originally Posted by MSCA View Post
LOL, seriously? Are you just trying to be argumentative? I've read his posts. His 2014 Limited was a nightmare. So much so that he decided to dump it (and lose money) for a later build 2014 model, in the hope that they would have sorted out the issues. I'm sure he was also thinking that he'd have better "luck" and not get two problem vehicles in a row.

So yeah, I'm fairly confident in saying that about his 2014 Limited had some issues...

Right, But I'm just trying to figure out what your problem is with your 2015? From what I have read you don't like the way it shifts and you had it checked out by a dealer once and they said everything was ok. Is that correct? So this is shift quality issue you are talking about and you said yours is not much better than his 2014. How would you know that without driving it?
  #31  
Old 11-03-2014, 01:31 PM
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Re: Slammed by Consumer Reports, Fiat Chrysler quality chief resigns

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Originally Posted by macfan View Post

If you like what the other brands do better then you should buy those brands and services you like and stop trying to change Jeep.
I agree with you here alright...next time I'll buy the BMW or Audi instead.

Quote:
Apparently people like Jeep the way it is. Look at today's sales figures.
You're funny. Do you think Jeep owners like hearing their vehicles scored so poorly with Consumer Reports? It seems not everyone likes Jeep the way they are, huh?

  #32  
Old 11-03-2014, 01:41 PM
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Re: Slammed by Consumer Reports, Fiat Chrysler quality chief resigns

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Originally Posted by GCLimited View Post
I agree with you here alright...next time I'll buy the BMW or Audi instead.



You're funny. Do you think Jeep owners like hearing their vehicles scored so poorly with Consumer Reports? It seems not everyone likes Jeep the way they are, huh?


You know yes Consumer reports rates jeep low, but when they ask owners the question "would you buy that vehicle again?" Why does the Grand Cherokee rank so high? Thats something to ponder isn't it?
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  #33  
Old 11-03-2014, 02:22 PM
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Re: Slammed by Consumer Reports, Fiat Chrysler quality chief resigns

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Originally Posted by GCLimited View Post
I agree with you here alright...next time I'll buy the BMW or Audi instead.



You're funny. Do you think Jeep owners like hearing their vehicles scored so poorly with Consumer Reports? It seems not everyone likes Jeep the way they are, huh?

If that is your thing to buy foreign then you should do so if that makes you happy. Nobody in my extended family or among any of my friends have ever bought foreign. To be honest I don't know anybody among my acquaintances who has ever bought foreign nor have I ever been in or ridden in a foreign car. Living in Michigan where there are a great many auto workers, I don't believe there are any better anywhere in the world than we have here. I won't buy a vehicle that is not UAW worker built.

I just can't take Consumer Report seriously knowing how they conduct their surveys. The surveys only go to their subscribers. Most of their subscribers are high income housewives who know absolutely nothing about vehicles except are they pretty and do that ride nice. I certainly have nothing in common with that group. Seems kind of odd when Consumer Report subtracts points from a vehicle depending on if it has a place for your purse.

There is a reason why Jeep sales are through the roof today. Obviously real jeep people are not paying a bit of attention to Consumer Report. I wish I were in a position to drive your Jeep as I am betting it shifts just fine. I think the whole problem is you have bought into the foreign car myth that they are of a better quality. Nothing is going to convince you differently. Check out the number of Toyota recalls please. Toyota can't even install a floor mat properly in their vehicles.


*****News Flash: LOL, I find this interesting, Consumer Digest just named the Jeep Grand Cherokee a Best Buy. Smiles, how can it be that the two magazines have such a different opinion?
  #34  
Old 11-03-2014, 02:27 PM
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Re: Slammed by Consumer Reports, Fiat Chrysler quality chief resigns

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Originally Posted by jp467 View Post
Right, But I'm just trying to figure out what your problem is with your 2015? From what I have read you don't like the way it shifts and you had it checked out by a dealer once and they said everything was ok. Is that correct? So this is shift quality issue you are talking about and you said yours is not much better than his 2014. How would you know that without driving it?
Well, you must have at least read some part of my post to know that much. I'm not going to reiterate everything here, but I will say this--my transmission doesn't work properly. It's worse now than it was two or three weeks ago.....in fact, it's getting progressively worse as it starts to get more miles on it. The dealership clowns tried to tell me that ALL 2014/2015 GCs (obviously with 8-speed transmissions) shift harshly. Then they tried to tell me that it will smooth out as the adaptive learning takes some time to adjust. Then they tried to give me even more BS until they offered to let me drive another brand new 2015 right off the lot. Guess what? It shifted fine. It didn't have ANY of the issues that my 2015 has. So yeah, my transmission is screwed up and now they are at least admitting that much.

BTW, the Service Manager also mentioned to me that I should be thankful that I didn't buy a Cherokee because the rate of failure (or maybe I should say problems rather than absolutely failure) is astronomical on the 9-speed automatic in those things. He said the odds of getting one without issues is very low.

Anyway, I'm done discussing how mine compares to anyone else's. The point is that I have a brand new Jeep with an f'd up transmission and Jeep so far hasn't been able to fix it. Based on what I read on the forums, I have little faith that they'll be able to fix it at all. I'll give them the opportunity, but I'm not getting my hopes up because so many people here have had nothing but problem after problem, even after they do everything they can to "fix" it.
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Old 11-03-2014, 02:34 PM
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Re: Slammed by Consumer Reports, Fiat Chrysler quality chief resigns

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Originally Posted by jp467 View Post
You know yes Consumer reports rates jeep low, but when they ask owners the question "would you buy that vehicle again?" Why does the Grand Cherokee rank so high? Thats something to ponder isn't it?

Just how "high" does it rank? What are the numbers? Or are you speaking out of your backside? Tell us the numbers.

BTW, even if what you say is true, it doesn't mean very much overall. Do you know why I chose a Grand Cherokee over a 4Runner? I've owned more than one 4Runner over the years and they are ultimately extremely reliable vehicles. Well, I chose the Grand Cherokee this time for one big reason--I hate the styling of the current generation 4Runner. I mean, I really hate it. Even the interior is ugly. Plus, it's an "old" generation, so it has little in the way of modern features. You can't even get pushbutton start unless you buy the top-of-the-line Limited model. You can only get an ancient 5-speed automatic in the current 4Runner, which makes the fuel economy worse-in-class. Plus, the driving dynamics on the current model are a step down from my 2004 4Runner. So I decided that I'll wait for the 6th generation (should be here in the 2017 model year), and in the meantime I'll try my luck with a Grand Cherokee. Unfortunately for me, I haven't been very lucky so far. No big deal though-----I'll most definitely be jumping back to a 4Runner when the 6th generation comes out, as long as Toyota has the good sense to bring back the nice styling again, inside and out.
  #36  
Old 11-03-2014, 02:38 PM
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Re: Slammed by Consumer Reports, Fiat Chrysler quality chief resigns

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Originally Posted by MSCA View Post
Well, you must have at least read some part of my post to know that much. I'm not going to reiterate everything here, but I will say this--my transmission doesn't work properly. It's worse now than it was two or three weeks ago.....in fact, it's getting progressively worse as it starts to get more miles on it. The dealership clowns tried to tell me that ALL 2014/2015 GCs (obviously with 8-speed transmissions) shift harshly. Then they tried to tell me that it will smooth out as the adaptive learning takes some time to adjust. Then they tried to give me even more BS until they offered to let me drive another brand new 2015 right off the lot. Guess what? It shifted fine. It didn't have ANY of the issues that my 2015 has. So yeah, my transmission is screwed up and now they are at least admitting that much.

BTW, the Service Manager also mentioned to me that I should be thankful that I didn't buy a Cherokee because the rate of failure (or maybe I should say problems rather than absolutely failure) is astronomical on the 9-speed automatic in those things. He said the odds of getting one without issues is very low.

Anyway, I'm done discussing how mine compares to anyone else's. The point is that I have a brand new Jeep with an f'd up transmission and Jeep so far hasn't been able to fix it. Based on what I read on the forums, I have little faith that they'll be able to fix it at all. I'll give them the opportunity, but I'm not getting my hopes up because so many people here have had nothing but problem after problem, even after they do everything they can to "fix" it.

Wrong O, again. I have a 2014 Jeep Cherokee Limited with the 9 speed transmission. It will be one year old on the 13th. It shifts perfectly and has never had a TSB/flash done to the transmission. The problem is you are only listening to the things you want to hear. What we teachers used to call selective hearing. There is not a thing wrong with my Jeep Cherokee. It has been the best vehicle I have ever purchased. You need a better source of information.
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