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  #49  
Old 11-03-2014, 07:23 PM
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Re: Slammed by Consumer Reports, Fiat Chrysler quality chief resigns

I didn't read all the posts, but wanted to chime in.

1. As I posted before, I am very happy with the quality of my 2014 compared to my problematic 2011. So far it has been the vehicle I wanted and expect. BUT...I will say to "macfan" and whomever...until you know what its like to have a vehicle that is problematic, AND deal with crappy dealers who don't care, AND deal with your vehicle (an SUV that is commonly the FAMILY vehicle) being out of commission for days...weeks....with no loaner available...then you don't get it. You have no idea how maddening and frustrating it is. it SUCKS. I gave Chrysler another shot and its worked out for me (so far), but never again will I begrudge somebody dealing with this their right to vent to the forum. Before my issues with the 2011 I was blissfully ignorant having always owned reliable vehicles (both domestic and foreign). Vent away guys.

2. Quality. Saying that a consumer has no right to quality or shouldn't be pissed off or whatever is asinine. Its a modern 2014/2015 vehicle costing $30-65,000. Owners have a right to expect that it will run...some of these vehicles just have annoying problems like my 2011 did...but some of these issues are really safety issues.

3. Loaners. My 2014 was just at the dealer all day for 4 or 5 recalls and TSBs (front axles, ACC reprogram, several other things). I rented a car at a cost to me of $57. Thats unacceptable. Its not a luxury car dealership, and I don't expect a loaner for routine service...we aren't paying Jeep for that (i.e. service on my Lexus is a lot more costly). BUT, if you are going to keep my family's vehicle for 12 hours because you couldn't build it right in the first place...you should loan me a shitty economy car to drive. My 2011 was in the shop for 5 days one time...no loaner. Its hard for a family to deal without having one of their vehicles for all this time, and I'm not going to pay $57 a day for 5 days again because Jeep couldn't build the vehicle right to begin with. As I said at the time, had I not been without a car for all the times the 2011 was in the shop I'd have been a lot less pissed off over the issues.

My Lexus was just in for a serious brake recall. I got a Lexus loaner, and a full tank of gas for my trouble. Had I wanted them to they would have picked up my car and dropped off the loaner and done the same afterwards at my home or work. I don't expect that level of care at Jeep, but a comped Enterprise Chevy Spark rental so I'm not carless I think is reasonable.

4. Foreign vs Domestic. I can attest to the fact that what macfan is saying is correct, these unions are RABID about domestic cars. My Dad did business with the UAW and the UFCW and for years he always drove Lincolns and Cadillacs because pulling up to lunch or a golf outing with union guys in a foreign car would be the kiss of death. He eventually got tired of driving crap (Lincolns and Caddys in the 90s, really bad) and bought a Lexus, but he drove our family Explorer to those outings until the day he retired. If macfan is in that world, I believe 100% he has never ridden in a foreign car.

The reality is though, Chrysler is no longer a domestic car...its owned by Fiat, an Italian company. Companies like Toyota, Honda, BMW, Mercedes, all build a lot of cars here. In fact, Lexus is about to open a big wing on their KY plant to build the ES sedan here...thats huge. The lines between "foreign" and "domestic" are really blurred today.

The statement that a Jeep "is not a german luxury car"...we're not expecting that. We're expecting it to be as reliable as a Hyundai. I don't think thats a lot to ask.

I knew that was going to be the CR result...and quite frankly based on what I see here and in the real world...they deserve last place. Improve!

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  #50  
Old 11-03-2014, 07:25 PM
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Re: Slammed by Consumer Reports, Fiat Chrysler quality chief resigns

Quote:
Originally Posted by macfan View Post
Everything I wrote is absolutely 100% true. Have a nice life. All of my extended family, friends, and acquaintances work in the American automobile industry. They would not be caught dead in a foreign vehicle. The UAW won't even allow them to be parked on their grounds. If you drive a foreign vehicle to a shopping center around here it is likely to be vandalized. Chrysler used to go so far that even if you drove another American brand you had to park it in the back of the plant parking lot. Welcome to reality. These people depend on the American auto industry to be able to support their families and take that very seriously. Have you ever worked in an American auto plant? I don't think so or you would have some different opinions if you had. Trust me as I have lived on Long Island for a year and have something to compare to. Life in the Detroit area is much different than in New York. Loyalty is extremely important.

BTW, just because I don't think like you doesn't make me stupid. In fact I have 3 earned college degrees compliments of the American automobile industry. I graduated with no debt because of them.
FIAT......go google it....
  #51  
Old 11-04-2014, 01:04 AM
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Re: Slammed by Consumer Reports, Fiat Chrysler quality chief resigns

[QUOTE=MSCA;1110409]Don't try to weasel your way out of this one. You specifically said that the GC rates very high for people who said they would buy one again. Show me THOSE numbers. Where are they?[/QUOTEI]


I gave you the numbers. The question that was asked to the owners of these vehicles is Would you buy that vehicle again? and the Grand Cherokee was right near the top of the list out of 30 SUV's. Maybe you should quit reading the headlines and go read the auto issue for yourself and you can see for yourself.
  #52  
Old 11-04-2014, 01:14 AM
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Re: Slammed by Consumer Reports, Fiat Chrysler quality chief resigns

Quote:
Originally Posted by MSCA View Post
Don't try to weasel your way out of this one. You specifically said that the GC rates very high for people who said they would buy one again. Show me THOSE numbers. Where are they?

I looked at my post again and I really don't get what you didn't understand. The question consumer reports asked of the owners was "Considering all factors (price,performance,reliabilty,comfort,enjoyment,et c.) would you get this car if you had to do it all over again?" and the Grand Cherokee is right near the top and I gave you the numbers. That's the question that was asked and the response they get from that they call owner satisfaction. In other words they are saying that the people that answered yes to that must be satisfied. So now you have the numbers and I broke down the explanation so hopefully even you can understand it. I think maybe you need to read the report and not just base everything off some media headline.
  #53  
Old 11-04-2014, 06:56 AM
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Re: Slammed by Consumer Reports, Fiat Chrysler quality chief resigns

I'd like to know what the 3.6L V6 numbers look like when it comes to that report. I'd bet they don't look as good as the diesel or the V8 numbers.
  #54  
Old 11-04-2014, 07:16 AM
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Re: Slammed by Consumer Reports, Fiat Chrysler quality chief resigns

Quote:
Originally Posted by macfan View Post

Everything I wrote is absolutely 100% true.
Sorry, don't believe you for a second. You do know you're driving a vehicle originally design by Mercedes, a ZF designed transmission from Germany...from a company now fully owned by Fiat, and has more parts manufactured by China than you can shake a stick at, right?



Quote:
These people depend on the American auto industry to be able to support their families and take that very seriously. Have you ever worked in an American auto plant? I don't think so or you would have some different opinions if you had.
I try to support American jobs as best I can...most of the cars I've owned were made in the good ole' U.S.A....like my Honda Accord made in Marysville Ohio, and my two Nissan Xterras made in Smyrna Tennessee.

Quote:
Trust me as I have lived on Long Island for a year and have something to compare to. Life in the Detroit area is much different than in New York. Loyalty is extremely important.
Didn't Detroit just come out of bankruptcy? Sounds like a little diversification would have helped them out...that and some consessions from the Unions.

Quote:
BTW, just because I don't think like you doesn't make me stupid. In fact I have 3 earned college degrees compliments of the American automobile industry. I graduated with no debt because of them.
And insinuating my transmission issues are in my head doesn't help either. We do have something in commom though...I too have three degrees compliments from the companies I've been employed at over the years.
  #55  
Old 11-04-2014, 06:51 PM
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Re: Slammed by Consumer Reports, Fiat Chrysler quality chief resigns

Quote:
Originally Posted by jp467 View Post
I looked at my post again and I really don't get what you didn't understand. The question consumer reports asked of the owners was "Considering all factors (price,performance,reliabilty,comfort,enjoyment,et c.) would you get this car if you had to do it all over again?" and the Grand Cherokee is right near the top and I gave you the numbers. That's the question that was asked and the response they get from that they call owner satisfaction. In other words they are saying that the people that answered yes to that must be satisfied. So now you have the numbers and I broke down the explanation so hopefully even you can understand it. I think maybe you need to read the report and not just base everything off some media headline.
You are making assumptions. Not sure how you can't see that. Either way, it doesn't really matter because MY Jeep has problems and that's all thar matters to me. Obviously, I'm FAR from alone.
  #56  
Old 11-04-2014, 07:02 PM
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Re: Slammed by Consumer Reports, Fiat Chrysler quality chief resigns

Quote:
Originally Posted by MSCA View Post
LOL....the world exists outside of the American automobile assembly plants. Yes, even in Detroit. I've been in Detroit plenty of times and there are foreign cars there. Probably less of them than in NY, but they are still relatively common. If you know nobody who drives a foreign car, I'd say your circle of acqauntances is very small...
Perhaps they are excluding foreign brands that are assembled in USA? Some of which have "domestic content" that compares with the traditionally "american" brands. Wonder if Australian platform/design is being excluded for the Holden models?
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Old 11-04-2014, 07:05 PM
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Re: Slammed by Consumer Reports, Fiat Chrysler quality chief resigns

Quote:
Originally Posted by MSCA View Post
You are making assumptions. Not sure how you can't see that. Either way, it doesn't really matter because MY Jeep has problems and that's all thar matters to me. Obviously, I'm FAR from alone.
What assumptions am I making? I simply stated how it was rated in consumer reports on owner satisfaction. Your right it doesn't matter and you just stated that in your post that your jeep according to you has problems. Maybe it does, but its your ONE vehicle that has issues. You even stated in some of your other posts that you drove another 2015 at the dealer and it was flawless. I find it funny that when you though it was rated so poorly your on this thread bashing it, and now that you find out it was actually rated very high in owner satisfaction it doesn't matter. Lol
  #58  
Old 11-04-2014, 07:21 PM
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Re: Slammed by Consumer Reports, Fiat Chrysler quality chief resigns

Quote:
Originally Posted by macfan View Post
Chrysler used to go so far that even if you drove another American brand you had to park it in the back of the plant parking lot.
That brought back memories of all the times I drove past the Belvidere, IL plant and had to laugh at all the GM vehicles in the employee parking lot.

Is the employee parking area on the I-90 side of the plant considered the back lot?

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Old 11-04-2014, 07:30 PM
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Re: Slammed by Consumer Reports, Fiat Chrysler quality chief resigns

Quote:
Originally Posted by jp467 View Post
What assumptions am I making? I simply stated how it was rated in consumer reports on owner satisfaction. Your right it doesn't matter and you just stated that in your post that your jeep according to you has problems. Maybe it does, but its your ONE vehicle that has issues. You even stated in some of your other posts that you drove another 2015 at the dealer and it was flawless. I find it funny that when you though it was rated so poorly your on this thread bashing it, and now that you find out it was actually rated very high in owner satisfaction it doesn't matter. Lol
Oh...it's only mine with transmission problems? Really? Do you actually read this forum? Are all those other people lying? LOL

Your assumption is that owner satisfaction and stating that you'd by the same vehicle gain are one in the same. Just for giggles, tell me exactly where you found that info. Give me the issue of Consumer Reports nd the page number. I have every issue for the last five years and I'd like to read it for myself. I can't find what you are claiming in the last Auto Issue, which was April 2014. I'm starting to sniff out some BS here.....
  #60  
Old 11-04-2014, 07:46 PM
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Re: Slammed by Consumer Reports, Fiat Chrysler quality chief resigns

Consumer Reports actually really bashes Jeep hard in their annual Auto issue. 2014 GC not recommended due to poor reliability. Same with the new Cherokee. Models to avoid: Patriot, Cherokee, Compass. They also specifically mention transmission problems on the Cherokee and GC. Also, Jeep rated dead last as a brand in their "who makes the best cars" category. Wow, just wow. I never realized just how poorly Jeep ranks overall.
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