Slammed by Consumer Reports, Fiat Chrysler quality chief resigns
The New York Times reports that Doug Betts, Fiat Chrysler quality chief, has abandoned his post this morning. The company, where Betts worked for the past seven years, occupied the very bottom of Consumer Reports magazine’s annual rankings released yesterday, with Fiat, Jeep, Ram, and Dodge taking the bottom four slots and Chrysler nabbing number 22 on the list of 28.
Betts, whose official title was Senior Vice President of Quality, had also served in quality control positions at Nissan, Toyota, and General Motors. But since joining Chrysler in 2007, Betts faced an uphill challenge turning around the company’s poor reliability scores.
Chrysler, Dodge, Jeep, and Ram all dropped in Consumer Reports’ quality rankings compared with last year, with nagging problems like the rough-shifting 9-speed transmission in the Jeep Cherokee providing constant headaches.
In a statement, Fiat Chrysler named COO of Product Development Mark Chernoby and Matthew Liddane, quality head for Chrysler of North America, as Betts’ replacements. Betts, the company says, is off to pursue “other interests.”
The New York Times reports that Doug Betts, Fiat Chrysler quality chief, has abandoned his post this morning. The company, where Betts worked for the past seven years, occupied the very bottom of Consumer Reports magazine’s annual rankings released yesterday, with Fiat, Jeep, Ram, and Dodge taking the bottom four slots and Chrysler nabbing number 22 on the list of 28.
Betts, whose official title was Senior Vice President of Quality, had also served in quality control positions at Nissan, Toyota, and General Motors. But since joining Chrysler in 2007, Betts faced an uphill challenge turning around the company’s poor reliability scores.
Chrysler, Dodge, Jeep, and Ram all dropped in Consumer Reports’ quality rankings compared with last year, with nagging problems like the rough-shifting 9-speed transmission in the Jeep Cherokee providing constant headaches.
In a statement, Fiat Chrysler named COO of Product Development Mark Chernoby and Matthew Liddane, quality head for Chrysler of North America, as Betts’ replacements. Betts, the company says, is off to pursue “other interests.”