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  #1  
Old 10-25-2013, 06:54 PM
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So one of my rear wheels almost fell of my 14 Overland today?

I got off work early and decided to go by the jeep dealer to get my oil changed and tires rotated. They have a drive up express service lane. I drove off, happy it did not take too long. My happiness did not last long since the GC started pulling to the right and started handling like a AMC Gremlin. I was thinking "flat tire"? I made a illegal U-Turn and headed straight back to the dealer. I didn't even go a 1/4 mile. After arriving at the dealers service lane, I jumped out and did a walk around. The "5 Star" mechanic had not tightened the nuts on the rear passenger side wheel. I was not very happy and they knew it. They put it on the lift and pulled the wheel. It needs new lug bolts and nuts and they are having a new wheel sent overnight. I have been using this dealer since 99 and have always had great service. They were very apologetic and I am in a 300C/Hemi until I get my GC back. They had better wash my GC for their screw up. I am glad the wheel did not come off. That would have been ugly.
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  #2  
Old 10-25-2013, 07:10 PM
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Re: So one of my rear wheels almost fell of my 14 Overland today?

That sucks, but if they have been providing good service for 14 years, I wouldn't be too upset. Everybody I know, including me, makes a mistake once in awhile.


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Old 10-25-2013, 07:58 PM
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Re: So one of my rear wheels almost fell of my 14 Overland today?

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Originally Posted by bill_de View Post
That sucks, but if they have been providing good service for 14 years, I wouldn't be too upset. Everybody I know, including me, makes a mistake once in awhile.


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Also, why would you want them to wash your car? Expect swirls.
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Old 10-25-2013, 08:04 PM
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Re: So one of my rear wheels almost fell of my 14 Overland today?

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Originally Posted by WATacoRider View Post
.....


Also, why would you want them to wash your car? Expect swirls.
Which reminds me, I forgot to ask the dealer if they give complimentary washes, and if they do, to please not do so.
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Old 10-25-2013, 08:34 PM
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Re: So one of my rear wheels almost fell of my 14 Overland today?

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Which reminds me, I forgot to ask the dealer if they give complimentary washes, and if they do, to please not do so.
Exactly, I always ask them NOT to wash it. I'd rather it stay filthy than not be properly cleaned. They just won't be as anal as the owner.

I would not let the dealer rotate my tires or change my oil for that matter either, even if free. I'd be happy to take the oil filter though.
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Old 10-27-2013, 05:10 PM
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Re: So one of my rear wheels almost fell of my 14 Overland today?

I'd die if a dealer washed my Jeep.
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Old 10-27-2013, 05:48 PM
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Re: So one of my rear wheels almost fell of my 14 Overland today?

The dealers I go to just pressure wash off my vehicles...no soap and no drying.
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Old 10-28-2013, 12:01 PM
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Re: So one of my rear wheels almost fell of my 14 Overland today?

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I'd die if a dealer washed my Jeep.
Bead king over here would nto be able to tollerate any of that nonsense.
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Old 10-28-2013, 05:01 PM
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Re: So one of my rear wheels almost fell of my 14 Overland today?

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Originally Posted by Lazarus11Z View Post
. The "5 Star" mechanic had not tightened the nuts on the rear passenger side wheel.
One hopes someone is out of a job tonight.

Unlikely, though

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Old 11-22-2013, 07:53 PM
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Re: So one of my rear wheels almost fell of my 14 Overland today?

This also happened to my dad when he picked up his Wrangler after getting new wheels and tires installed.

He hopped on the freeway, not too far from the dealership, and realized something was wrong right away. Good thing he didn't get up to freeway driving speed and have the damn thing fall off and roll the car.

Almost a dealbreaker for me not getting a Jeep at all in this area. They're notorious for f-ups.
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Old 11-22-2013, 08:19 PM
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Quote:
Originally Posted by JeepersCreepers View Post
Which reminds me, I forgot to ask the dealer if they give complimentary washes, and if they do, to please not do so.
That was my first question I asked when they replaced a piece of my dash. Hell, my wife almost slapped some guy for trying to advertise some type of sealant or paint corrector of some sort. She said, "if you put that on my car, I'll kill you, and then my husband will kill me!" Ha!
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Old 11-22-2013, 08:38 PM
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Re: So one of my rear wheels almost fell of my 14 Overland today?

Glad you caught it before the wheel came off.Sounds like they are a good dealer trying to make it right.
I always make a point to have the Jeep Clean when I take it in for service and tell them not to wash it. That way I can tell everywhere they have touched it. The last time I took it in for the tailgate align and a alignment issue I got into a debate with the service manager that they had not touched the vehicle. There were no finger prints anywhere. On the wheels,body or tailgate. He assured me this work had been done because of the techs flags on the tickets. After asking the tech he responded that the tech could find nothing wrong with the alignment and the tailgate was normal. I never returned to that dealer.
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