Go Back   Jeep Garage - Jeep Forum > Jeep Platform Discussion > Grand Cherokee - WK2 - > Trouble Shooting/Problems/Service

Join Jeep Garage Today
Reply
 
Thread Tools Display Modes
 
  #1  
Old 09-09-2011, 10:31 PM
Lingohocken's Avatar
Premium Member
My Jeep: 2012 3.6L WK2
 
Join Date: Feb 2010
Location: Bucks County, Pennsylvania
Posts: 1,185
Thanks: 15
Thanked 9 Times in 6 Posts
Rep Power: 3256
Lingohocken has a reputation beyond reputeLingohocken has a reputation beyond reputeLingohocken has a reputation beyond reputeLingohocken has a reputation beyond reputeLingohocken has a reputation beyond reputeLingohocken has a reputation beyond reputeLingohocken has a reputation beyond reputeLingohocken has a reputation beyond reputeLingohocken has a reputation beyond reputeLingohocken has a reputation beyond reputeLingohocken has a reputation beyond repute
Spanking new RHR losing all memories

Had our new 2012 Overland for just over 24 hours, and from the get-go it has been losing all memories: presets, home address and such. They enter fine, and an hour or two later they're still there. But three or four hours later every memory is gone, poof. This happened yesterday after we bought it, again around noon today, and yet again this evening. So it's not a one-up thing.

On the face of it, this seems like a bad memory card or related hardware issue. But perhaps it is yet another of the software glitches for which the RHR has become notorious.

Is this a known issue? Suggestions?
__________________

__________________
Reply With Quote
  #2  
Old 09-09-2011, 10:45 PM
Member
My Jeep: 2011 3.6L WK2
 
Join Date: Aug 2011
Location: Phoenix, AZ
Posts: 21
Thanks: 3
Thanked 0 Times in 0 Posts
Rep Power: 1116
jtmachen is on a distinguished road
Re: Spanking new RHR losing all memories

I had mine do this once too. It seemed fine for a few days, then I got in and all my sat radio presets were gone. I am using the same key as usual, so I know it isn't RKE memory.
__________________

__________________
Jason
2011 WK2 Overland Summit V6 4x4
in Rugged Brown Pearl
Reply With Quote
  #3  
Old 09-09-2011, 10:52 PM
BuckeyeSRT's Avatar
Senior Member
My Jeep: 2012 5.7L WK2
 
Join Date: Mar 2011
Location: Home of the Buckeyes
Posts: 1,561
Thanks: 28
Thanked 26 Times in 26 Posts
Rep Power: 102218
BuckeyeSRT has a reputation beyond reputeBuckeyeSRT has a reputation beyond reputeBuckeyeSRT has a reputation beyond reputeBuckeyeSRT has a reputation beyond reputeBuckeyeSRT has a reputation beyond reputeBuckeyeSRT has a reputation beyond reputeBuckeyeSRT has a reputation beyond reputeBuckeyeSRT has a reputation beyond reputeBuckeyeSRT has a reputation beyond reputeBuckeyeSRT has a reputation beyond reputeBuckeyeSRT has a reputation beyond repute
Re: Spanking new RHR losing all memories

My Team favorites have been reloaded 3X now
__________________
2012 BB Overland Summit
Like my company on Facebook ...please
https://www.facebook.com/TheSimmondsGroup
Twitter @simmondsgroup
Reply With Quote
  #4  
Old 09-10-2011, 01:09 AM
Member
My Jeep: 2011 5.7L WK2
 
Join Date: Jul 2011
Location: Phoenix, az
Posts: 181
Thanks: 0
Thanked 1 Time in 1 Post
Rep Power: 1319
Kevlars has a reputation beyond reputeKevlars has a reputation beyond repute
Re: Spanking new RHR losing all memories

Welcome to the bleeding edge... Mine has done it 4 times with 4500 miles. We probably have to wait for an update.

2011 overland summit
__________________
Reply With Quote
  #5  
Old 09-10-2011, 02:00 AM
Lingohocken's Avatar
Premium Member
My Jeep: 2012 3.6L WK2
 
Join Date: Feb 2010
Location: Bucks County, Pennsylvania
Posts: 1,185
Thanks: 15
Thanked 9 Times in 6 Posts
Rep Power: 3256
Lingohocken has a reputation beyond reputeLingohocken has a reputation beyond reputeLingohocken has a reputation beyond reputeLingohocken has a reputation beyond reputeLingohocken has a reputation beyond reputeLingohocken has a reputation beyond reputeLingohocken has a reputation beyond reputeLingohocken has a reputation beyond reputeLingohocken has a reputation beyond reputeLingohocken has a reputation beyond reputeLingohocken has a reputation beyond repute
Re: Spanking new RHR losing all memories

Thanks for the swift, helpful feedback, gents -- really appreciated. I can now go to the dealer and point out this is not just a one-up problem, and hopefully they in turn can squeeze Chrysler to get Alpine or whoever off their duffs to fix these bugs.

I've reloaded some presets again and will check in the morning to see if they're still there. If the problem is consistent, I'll go to the dealer Monday. If it's erratic, I may go anyway just to put some fire on Chrysler's backside. If they aren't forced to replace units, they'll have little incentive to remedy the problem with a TSB.

Thanks to JG, I've long known that the WK2 has more than its share of reliability issues. So no surprise that the game plan has to be to fix problems one at a time until all is well, then sit back and enjoy one great truck. Granted we've owned it for only 36 hours and 60 miles, but other than vanishing RHR memories (perhaps it was designed in a nursing home) and a wrinkle in one seat, everything including QL seems to be okay. The cherry red looks great, BTW.

It's like the guy who once wrote in Soldier of Fortune that in a Balkan enclave the women either had teeth and mustaches, or no teeth and no mustaches. Few WK2s seem to have teeth and no mustaches.
__________________
Reply With Quote
  #6  
Old 09-10-2011, 07:20 AM
ColdCase's Avatar
Senior Member
 
Join Date: Apr 2011
Posts: 1,445
Thanks: 0
Thanked 26 Times in 25 Posts
Rep Power: 26419
ColdCase has a reputation beyond reputeColdCase has a reputation beyond reputeColdCase has a reputation beyond reputeColdCase has a reputation beyond reputeColdCase has a reputation beyond reputeColdCase has a reputation beyond reputeColdCase has a reputation beyond reputeColdCase has a reputation beyond reputeColdCase has a reputation beyond reputeColdCase has a reputation beyond reputeColdCase has a reputation beyond repute
Re: Spanking new RHR losing all memories

It seems losing home is a common quirk but losing all presets is relatively rare. Someone mentioned that every time they enter an out of state destination some presets get lost.
__________________
Reply With Quote
  #7  
Old 09-10-2011, 08:23 AM
77Cherokee's Avatar
Member
My Jeep: 2012 3.6L WK2
 
Join Date: Jun 2011
Location: NY State
Posts: 652
Thanks: 0
Thanked 21 Times in 19 Posts
Rep Power: 2094
77Cherokee has a reputation beyond repute77Cherokee has a reputation beyond repute77Cherokee has a reputation beyond repute77Cherokee has a reputation beyond repute77Cherokee has a reputation beyond repute77Cherokee has a reputation beyond repute77Cherokee has a reputation beyond repute77Cherokee has a reputation beyond repute77Cherokee has a reputation beyond repute77Cherokee has a reputation beyond repute77Cherokee has a reputation beyond repute
Re: Spanking new RHR losing all memories

The RHR radio certainly has some quirks. On mine, the POI search by voice command doesn't function properly. Manual entry works fine. I haven't had any memory loss so far. I'm sure there will be firmware updates released to address these issues as soon as they figure out what is causing them. It could be much worse. You could own an Explorer.
__________________
2012 Overland, Deep Cherry w/black/saddle interior, V6, ACC pkg.

My 77 Cherokee- Long gone but not forgotten
___
____________________________________
Reply With Quote
  #8  
Old 09-10-2011, 09:33 AM
Lingohocken's Avatar
Premium Member
My Jeep: 2012 3.6L WK2
 
Join Date: Feb 2010
Location: Bucks County, Pennsylvania
Posts: 1,185
Thanks: 15
Thanked 9 Times in 6 Posts
Rep Power: 3256
Lingohocken has a reputation beyond reputeLingohocken has a reputation beyond reputeLingohocken has a reputation beyond reputeLingohocken has a reputation beyond reputeLingohocken has a reputation beyond reputeLingohocken has a reputation beyond reputeLingohocken has a reputation beyond reputeLingohocken has a reputation beyond reputeLingohocken has a reputation beyond reputeLingohocken has a reputation beyond reputeLingohocken has a reputation beyond repute
Re: Spanking new RHR losing all memories

Quote:
Originally Posted by 77Cherokee View Post
The RHR radio certainly has some quirks. On mine, the POI search by voice command doesn't function properly. Manual entry works fine. I haven't had any memory loss so far. I'm sure there will be firmware updates released to address these issues as soon as they figure out what is causing them. It could be much worse. You could own an Explorer.
The Explorer is so boring that when we test drove one we almost fell asleep.

BTW, you have exactly the configuration we do. Love it, radio quirks and all!
__________________
Reply With Quote
  #9  
Old 09-10-2011, 09:42 AM
Hollywood's Avatar
Member
My Jeep: 2011 5.7L WK2
 
Join Date: Dec 2010
Location: CT
Posts: 673
Thanks: 0
Thanked 5 Times in 3 Posts
Rep Power: 2108
Hollywood has a reputation beyond reputeHollywood has a reputation beyond reputeHollywood has a reputation beyond reputeHollywood has a reputation beyond reputeHollywood has a reputation beyond reputeHollywood has a reputation beyond repute
Re: Spanking new RHR losing all memories

I too will agree the RHR is far from perfect! From day one, all kinds of weird/strange behavior! Personally, I wouldn't have the dealer mess with it at this point. Probably won't be able to correct anything anyway.
__________________
[SIGPIC][/SIGPIC]

2011 WK2 Grand Cherokee Overland 4x4 Edition 5.7L V8
Mineral Grey / Light-Dark Frost Beige Interior
Every option available except Rear Entertainment, (No kids - Panoroof Instead!) ;)

"OVERLAND"; The American Range Rover!,
and a 1998 Grand Cherokee Limited with 210K that's still goin' Strong!!
:thumbsup:
Reply With Quote
  #10  
Old 09-10-2011, 09:51 AM
andyh's Avatar
Premium Member
My Jeep: 2011 5.7L WK2
 
Join Date: Jan 2011
Location: ILM, NC
Posts: 371
Thanks: 2
Thanked 5 Times in 5 Posts
Rep Power: 2161
andyh has a reputation beyond reputeandyh has a reputation beyond reputeandyh has a reputation beyond reputeandyh has a reputation beyond reputeandyh has a reputation beyond reputeandyh has a reputation beyond reputeandyh has a reputation beyond reputeandyh has a reputation beyond reputeandyh has a reputation beyond reputeandyh has a reputation beyond reputeandyh has a reputation beyond repute
Re: Spanking new RHR losing all memories

I gave up saving any presets on the RHR. Nothing keeps more than a couple days.
__________________
This is my sig
Reply With Quote
  #11  
Old 09-10-2011, 08:33 PM
Lingohocken's Avatar
Premium Member
My Jeep: 2012 3.6L WK2
 
Join Date: Feb 2010
Location: Bucks County, Pennsylvania
Posts: 1,185
Thanks: 15
Thanked 9 Times in 6 Posts
Rep Power: 3256
Lingohocken has a reputation beyond reputeLingohocken has a reputation beyond reputeLingohocken has a reputation beyond reputeLingohocken has a reputation beyond reputeLingohocken has a reputation beyond reputeLingohocken has a reputation beyond reputeLingohocken has a reputation beyond reputeLingohocken has a reputation beyond reputeLingohocken has a reputation beyond reputeLingohocken has a reputation beyond reputeLingohocken has a reputation beyond repute
Re: Spanking new RHR losing all memories

Quote:
Originally Posted by Hollywood View Post
I too will agree the RHR is far from perfect! From day one, all kinds of weird/strange behavior! Personally, I wouldn't have the dealer mess with it at this point. Probably won't be able to correct anything anyway.
Agree (sigh). Obviously our radio has the usual bugs, as on day one the memories vanished time and again, whereas on day two they are holding -- similar to other people's experiences. I just hope they get out a TSB on this and don't upgrade to a new version, like say an "RHS," and leave us RHR owners stuck with all these glitches.

At least it functions properly when the memories don't wipe out. Uconnect bluetooth works fine, too. But Alpine (?) is slower than molasses in Alaska in tweaking the code. This should take days or weeks, user testing and all, not several months or more.
__________________
Reply With Quote
  #12  
Old 09-11-2011, 05:04 PM
Member
My Jeep: 2011 5.7L WK2
 
Join Date: Jul 2011
Location: Phoenix, az
Posts: 181
Thanks: 0
Thanked 1 Time in 1 Post
Rep Power: 1319
Kevlars has a reputation beyond reputeKevlars has a reputation beyond repute
Re: Spanking new RHR losing all memories

Well alpine needs to test all the new bugs that they have to throw in since they are fixing the old one. Quality assurance is tough when proving out bugs...making them inconsistent and all....
__________________

__________________
Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Hemi Losing Coolant! Chaoul1 Grand Cherokee - WK 26 06-09-2011 07:40 PM
Thanks for the Memories Sid Fields Grand Cherokee - WK2 - 20 04-23-2011 09:47 AM
06 Hemi Using/Losing Oil 06HemiLtd Grand Cherokee - WK 16 09-06-2010 10:12 PM

Powered by vBadvanced CMPS v3.2.3

All times are GMT -5. The time now is 12:11 AM.


Powered by vBulletin® Version 3.8.8 Beta 4
Copyright ©2000 - 2014, vBulletin Solutions, Inc.
Copyright 2012 - JeepGarage.Org
The Jeep Grand Cherokee Owners Community