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Old 01-28-2011, 09:47 PM
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Stranded - Key FOB to Blame!

Today I just had my first bad experience with my Jeep. I was a distance from home and after a visit with a client, I returned to my Jeep, pulled the handle to unlock the door and then...nothing! I pressed the unlock button...nothing! I tried all the buttons...still nothing!
Then I removed the emergency key and used that to unlock the door. The door opened easily but the alarm started blaring. I tried unlocking and locking the door using the buttons on the door with no effect. I pulled out the ignition button and inserted the key fob and turned it...nothing...alarm still blaring. Finally I inserted the emergency key into the ignition and turned it...still nothing!
Mind you, the alarm was blaring the whole time in front of my client's office - not exactly the image I wanted to present. After a couple of minutes, the alarm stopped on its own and I continued to turn the key in the ignition and press the buttons on the fob already knowing it was a lost cause. I tried to remove the emergency key from the ignition but it wouldn't come out and I didn't want to force it.
I got out of the car and noticed the driver's door wasn't locked so I opened it back up to lock it. You guessed it...the alarm started blaring again for the full cycle.
Since my wife was out of town, I called an associate and ask him to drive me home so I could fetch the other key. When I returned, the other fob worked flawlessly. I still couldn't remove the emergency key from the ignition but all I had to do was push the key to start the car once I had the good fob in my pocket.
When I finally got home this evening I reviewed this forum and found a couple of posts blaming the battery. Since my fob was only a couple of months old, I knew that wasn't the problem but I wondered whether pulling the battery out of the bad fob and putting it back in (the same battery) would somehow "reboot" the fob. Guess what...it worked! Both fobs are now working great.

However this incident is still not over. I cannot figure out how to remove the emergency key that is now in the ignition. Is there a release somewhere that I am missing? Please don't tell me I have to go back to the dealer!!

And WHY does the alarm go on when you use the emergency key??? From reading the posts, I am not the only one this happened to. And why doesn't the emergency key start the vehicle?

I would recommend everyone check to see how the emergency key works on their vehicle so they are not surprised when it really IS an emergency. Also, if you ever discover you fob is not working, you might want to try to opening the fob and removing and reseating the battery. That would have worked for me and saved me a lot of trouble!

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Old 01-28-2011, 10:35 PM
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Re: Stranded - Key FOB to Blame!

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Originally Posted by RedBolt View Post
I would recommend everyone check to see how the emergency key works on their vehicle so they are not surprised when it really IS an emergency. Also, if you ever discover you fob is not working, you might want to try to opening the fob and removing and reseating the battery.
Good advice, thanks.
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Old 01-28-2011, 10:38 PM
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Re: Stranded - Key FOB to Blame!

Thanks for posting. I've been using a remote key fob for the door locks for twenty years now, and they are great. With those if the fob failed, your key always worked. But now with the entire ignition and starting dependent on the fob, the things have to work 100% the time. And as you note, several others on this site have had similar problems.

So we now have automobiles that are only as dependable as computer software (or flaky battery contacts). Isn't progress fun?
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Old 01-28-2011, 10:47 PM
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Re: Stranded - Key FOB to Blame!

"Since my fob was only a couple of months old, I knew that wasn't the problem but I wondered whether pulling the battery out of the bad fob and putting it back in (the same battery) would somehow "reboot" the fob. Guess what...it worked! Both fobs are now working great."

Thanks! I have one of my FOBs that seemed to act up (ie. no auto unlock or dash message 'key not present' when its in my pocket?!) Your post should help me remedy this?!
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Old 01-28-2011, 11:15 PM
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Re: Stranded - Key FOB to Blame!

+1 rep for this tip!
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Old 01-28-2011, 11:41 PM
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Re: Stranded - Key FOB to Blame!

In my 2005 Jeep, if you lock the door with the FOB but unlock it with the key, the alarm goes off. The only way to NOT have the alarm go off when unlocking it with the key is to have locked it with the key in the first place (i.e., not locking it with the FOB). This was helpful to know when the battery dies in my FOB until I could get a new battery.

I'll have to wait for my new 2011 to see how this new system works....
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Old 01-29-2011, 02:26 PM
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Re: Stranded - Key FOB to Blame!

As I mentioned in my first post, yesterday after inserting the key fob into the ignition and turning with no results, I inserted the emergency key into the ignition, also with no results. OK, boneheaded move I now know. The salesperson who sold me the car told me that if the battery in the key fob ever died, I could use the emergency key to start the car. After reviewing all the owner's documentation, I am finding out the emergency key is only for the driver's door and glove compartment. But with the horn blaring and me wanting to get it stopped as quickly as possible, in the heat of the moment I didn't have time yesterday to go through all the owners manuals.

Any suggestions for how to get the emergency key out of the ignition? It won't pull out no matter how I turn and twist it. The gear shift is in Park. I really want to save a trip to the dealer. And if I have to go to the dealer, I am now wondering whether this would be warranty repair or if I will be stuck with the cost of the repair even though the circumstances that led up to it would have been under warranty.

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Old 01-29-2011, 03:02 PM
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Re: Stranded - Key FOB to Blame!

Quote:
Originally Posted by RedBolt View Post
As I mentioned in my first post, yesterday after inserting the key fob into the ignition and turning with no results, I inserted the emergency key into the ignition, also with no results. OK, boneheaded move I now know. The salesperson who sold me the car told me that if the battery in the key fob ever died, I could use the emergency key to start the car. After reviewing all the owner's documentation, I am finding out the emergency key is only for the driver's door and glove compartment. But with the horn blaring and me wanting to get it stopped as quickly as possible, in the heat of the moment I didn't have time yesterday to go through all the owners manuals.

Any suggestions for how to get the emergency key out of the ignition? It won't pull out no matter how I turn and twist it. The gear shift is in Park. I really want to save a trip to the dealer. And if I have to go to the dealer, I am now wondering whether this would be warranty repair or if I will be stuck with the cost of the repair even though the circumstances that led up to it would have been under warranty.

Redbolt
Sounds like to me your only option is the dealer. I know you said you put the Emergency key in but this is what the manual says if the Fob gets stuck. Sounds like it may apply to you also.

If you try to remove the Key Fob before you place the
shift lever in PARK, it may become trapped temporarily
in the ignition switch. If this occurs, rotate the
key to the right slightly, then remove the Key Fob as
described. If a malfunction occurs, the system will trap
the key in the ignition switch to warn you that this
safety feature is inoperable. The engine can be started
and stopped, but the Key Fob cannot be removed until
you obtain service
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Old 01-29-2011, 03:12 PM
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I recall the other tip was to keep a spare battery in the vehicle as backup. Thanks for the heads up Redbolt.
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Old 01-29-2011, 06:16 PM
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Re: Stranded - Key FOB to Blame!

Quote:
Originally Posted by RedBolt View Post
Any suggestions for how to get the emergency key out of the ignition? It won't pull out no matter how I turn and twist it. The gear shift is in Park.
I was going to recommend turning the steering wheel hard in one way or the other (you know how keys in the steering column can get "locked" by tension from a wheel that is turned hard over?) But then I realized that the WK2 ignition is not part of that assembly.

It strikes me as counterintuitive that the emergency key would not be a simple replacement for the fob in this situation. Therefore, I would not expect to be charged a repair fee by the dealer. I would raise hell with them and with Chrysler if I did get charged. Good luck, RedBolt!!! Wish I had a better idea to help you right now.
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Old 03-27-2011, 07:05 AM
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Re: Stranded - Key FOB to Blame!

What ever happened with the stuck key? Did it require a trip to the dealer, and if so did they charge you?
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Old 03-27-2011, 07:33 AM
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Re: Stranded - Key FOB to Blame!

Quote:
Originally Posted by ternst View Post
What ever happened with the stuck key? Did it require a trip to the dealer, and if so did they charge you?
I'm interested to know the outcome as well.
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