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Old 02-09-2011, 07:28 PM
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Stuck between Jeep and a hard place.... lemon law time.

So i have decided to pursue the Virginia lemon law...and here's why.

I have had the shudder in my Jeep from 2,960 miles until now, at 5,960 miles. I have had my Jeep in for the following services in the last 3 months:

#1 TSB update for shudder - fixed it for a day
#2 returned to service for shudder, evaluated, torque converter was replaced, along with a broken shifter cable that the dealer broke.
- fixed it for a day
#3 re-evaluated with help of Chrysler tech and this is the result that set me off......


I was told there are two models of torque converters available for use in our Jeeps, an old one and a new one. The old one was ordered and placed in my vehicle, it won't fix the problem because the new one is the fix. My dealer was told by Chrysler that the official fix for the shudder is to replace the torque converter with the newer model. But the new torque converter is not available at this time. Why you ask? Great question.........

Answer: Because it has not gone into production and it may be a month before it does.

So basically I have to drive the Jeep, with the shudder, and now an occasional clunk until they make the part to fix my Jeep. I can not even trade this one in if I wanted to get rid of it, because no dealer in their right mind is going to take it.

I have given Chrysler enough time to provide me with a new Jeep and take this one back, but I have not received a response. I feel like I have no choice but to make lemonade.

Good luck to all of you with the shudder!
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Old 02-09-2011, 08:22 PM
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Re: Stuck between Jeep and a hard place.... lemon law time.

Wow! Good luck, man.
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Old 02-09-2011, 09:21 PM
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Re: Stuck between Jeep and a hard place.... lemon law time.

Thanks for the interesting info on the torque converter. Yet another common sense reason to wait for MY2012!
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Old 02-09-2011, 09:28 PM
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Re: Stuck between Jeep and a hard place.... lemon law time.

I wish you well pursuing the lemon law on that basis.

I think it preferable to await the "new" convertor and have it installed, THEN see how that goes.
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Old 02-09-2011, 09:38 PM
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Re: Stuck between Jeep and a hard place.... lemon law time.

This is the first I have heard about the torque converter.In fact I tried to find info on Dealerconnect and there is nothing at the moment.Also checked Chrysler STAR and still nothing.There is a STAR case that came out in October to replace one of the mounts for the front differential.This is supposed to "fix" the shudder.Did your dealer try that?
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Old 02-09-2011, 09:57 PM
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Re: Stuck between Jeep and a hard place.... lemon law time.

lemon law is something difficult, it takes a lot of visits/attempts to fix one problem for it to have any affect...either way, good luck
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Old 02-09-2011, 10:01 PM
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Re: Stuck between Jeep and a hard place.... lemon law time.

Pursue this vigorously. Do not be discouraged. It's very easy for casual observers to give Jeep the benefit of the doubt and act like the customer is not right. You have been inconvenienced. Service has been poor. You paid a LOT of money. Do not settle.

That's my pep talk. I hope you are emboldened. Make it their problem. For what you paid you should be happy.
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Old 02-09-2011, 10:03 PM
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Re: Stuck between Jeep and a hard place.... lemon law time.

Quote:
Originally Posted by xj31 View Post
This is the first I have heard about the torque converter.In fact I tried to find info on Dealerconnect and there is nothing at the moment.Also checked Chrysler STAR and still nothing.There is a STAR case that came out in October to replace one of the mounts for the front differential.This is supposed to "fix" the shudder.Did your dealer try that?
Well, I don't think they are going to issue bulletins if they don't have a part to fix the problem. That's probably why no one's heard of it. The torque converter I had replaced, had metal shavings and was scored on the interior according to my service reciept. Certainly some kind of issue there.
And I don't see how a mount would fix a shudder which is clearly felt only during certain speeds, shifting, changes on uphill and downhill slopes, and gets more violent when weight is added to the vehicle. Clearly it is related to the powertrain itself.

Another member of this forum just had his isolators replaced only to get the vehicle back and still have the shudder.
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Old 02-09-2011, 10:07 PM
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Re: Stuck between Jeep and a hard place.... lemon law time.

Quote:
Originally Posted by GR33N D3M0N View Post
lemon law is something difficult, it takes a lot of visits/attempts to fix one problem for it to have any affect...either way, good luck
I think all states have different lemon laws....Virginia's is....

"If you have tried unsuccessfully to have your new vehicle (purchased in Virginia) repaired three or more times for the same problem, or the vehicle has been out of service for more than thirty days in one year, your vehicle may be classified as a lemon under the Virginia Motor Vehicle Warranty Enforcement Act."

Been in 3 times, still not fixed = lemon.
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Old 02-09-2011, 10:09 PM
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Re: Stuck between Jeep and a hard place.... lemon law time.

wow, thats awesome! florida is a lot tougher i guess...good luck!!
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Old 02-09-2011, 10:16 PM
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Re: Stuck between Jeep and a hard place.... lemon law time.

So you'd rather have a refund then wait a month? Good luck, but dont expect anything but a new converter.
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Old 02-09-2011, 10:18 PM
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Re: Stuck between Jeep and a hard place.... lemon law time.

Michigan's law is similar but you are responsible for use (not sure how that is calculated)
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