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  #37  
Old 07-18-2013, 08:50 AM
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Re: Stuck on vacation.. 2014 summit

Chrysler's Max Care warranty also states: Towing Coverage $100 Roadside Assist, call 800-521-2779

Good luck pchamp, glad to hear you're still enjoying your vacation!
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  #38  
Old 07-18-2013, 03:43 PM
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Re: Stuck on vacation.. 2014 summit

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Originally Posted by bill_de View Post
Did you call Gresham and let them know you are coming, and what your situation is like. If necessary they may be able to reschedule something to make room for you. No service department like surprises. Even if customer service set it up, I would speak to the service manager today.


----
Agreed.
I would do it for another reason--gives you a hint of their attitude for helping someone in deep doo doo out.
... as there are quite a few Jeep dealers around Portland area.
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  #39  
Old 07-20-2013, 02:36 PM
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Re: Stuck on vacation.. 2014 summit

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Originally Posted by pchamp View Post
not gonna sweat it.. it seems that there is some sort of emergency back up shock spiring.. it's supper low but still feels like it bounces a little.. not gonna let it ruin my vacation.. just got back from a river session loaded down with 2 paddle boards, 100lbs of kiteboarding gear, 100lbs dog and 1??lbs girlfriend.. 2 tears in a bucket.. F' it..
Thats what I would do.
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  #40  
Old 07-20-2013, 03:39 PM
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Re: Stuck on vacation.. 2014 summit

pchamp, how'd you make out?
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  #41  
Old 07-20-2013, 03:44 PM
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Quote:
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i guess it could be worse..

was about to post then went out to take some pics.. just noticed that the left axle looks like it's at a different angle in the boot than the right axel also looks a lot more extended.. jeep is not on a level surface so may be the issue.. or, could the axle be broken? I did hit a pothole yesterday but it was only about 10" in diameter.. seemed to jolt vehicle a bit more than expected but not much
Wouldn't worry about the axels, one is shorter than the other, therefore the angles will be different.
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  #42  
Old 07-24-2013, 12:20 PM
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Re: Stuck on vacation.. 2014 summit

There are so many 2014 related horror stories on this site. I had my '11 for 3 years now and never had any major issues, but seriously doubt I'll be trading for newer model anytime soon.
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  #43  
Old 07-24-2013, 03:20 PM
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Re: Stuck on vacation.. 2014 summit

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There are so many 2014 related horror stories on this site. I had my '11 for 3 years now and never had any major issues, but seriously doubt I'll be trading for newer model anytime soon.
Probably many 2011-2013 horror stories too.

Probably many 2014's out there without any major issues.
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  #44  
Old 07-24-2013, 04:30 PM
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Re: Stuck on vacation.. 2014 summit

Hey pchamp,

Any updates to your problem. I hope it all worked out well and you are enjoying your vacation.
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  #45  
Old 07-26-2013, 11:42 AM
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Re: Stuck on vacation.. 2014 summit

so.. an update on failed air suspension system..

finally got summit back yesterday.. have to say, Barb and Ken at Gresham jeep are the real deal!! they were super attentive to getting me back on the road.. the dealership in the Dalles can suck it!!

first, they replaced the command module.. that didn't work so then they inflated the system but the right front wouldn't work?hold(not sure) so they ordered/replaced the right front shock and I'm back on the road
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  #46  
Old 07-26-2013, 11:53 AM
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Re: Stuck on vacation.. 2014 summit

Quote:
Originally Posted by pchamp View Post
so.. an update on failed air suspension system..

finally got summit back yesterday.. have to say, Barb and Ken at Gresham jeep are the real deal!! they were super attentive to getting me back on the road.. the dealership in the Dalles can suck it!!

first, they replaced the command module.. that didn't work so then they inflated the system but the right front wouldn't work?hold(not sure) so they ordered/replaced the right front shock and I'm back on the road
It's nice to hear there are some good service departments around. Hopefully nothing like this will happen again.


Didn't you say you hit a bad pot hole. If so, was that the right side?


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  #47  
Old 07-26-2013, 12:03 PM
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Re: Stuck on vacation.. 2014 summit

Quote:
Originally Posted by pchamp View Post
so.. an update on failed air suspension system..

finally got summit back yesterday.. have to say, Barb and Ken at Gresham jeep are the real deal!! they were super attentive to getting me back on the road.. the dealership in the Dalles can suck it!!

first, they replaced the command module.. that didn't work so then they inflated the system but the right front wouldn't work?hold(not sure) so they ordered/replaced the right front shock and I'm back on the road
Thanks for the update. Happy to hear you're back on the road.
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  #48  
Old 07-26-2013, 12:04 PM
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Re: Stuck on vacation.. 2014 summit

Quote:
Originally Posted by bill_de View Post
It's nice to hear there are some good service departments around. Hopefully nothing like this will happen again.


Didn't you say you hit a bad pot hole. If so, was that the right side?


---
yeah, but it wasn't that big and it was on the left side.. I am in a hilly area, just bought a bunch of gear that goes on roof rack.. I used the entry/exit mode all the time to get acdcess to gear.. thinkingk that it burnt itseldf out trying to stay adjusted on a steep grade.. not sure though
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