But long story short: some module that controls airbags failed, the part is on back order until July 25 (maybe if I'm lucky will get it earlier). The car is stuck at the dealer as it is unsafe to drive. Dealer is not offering comparable loner vehicle. I have MAX Care warranty and that covers 5 days of rental for $35 per day which in NYC will not even get me a car (maybe a bicycle share).
Called Jeep/Chrysler directly and spoke with the representative but that didn't do much ... wait and see and take $35/day allowance for rental for Chevy Aveo or comparable.
Anyway the car has been in the shop for tranny radiio problems( 4 days), another trip for the same above (2 days), 1 day for recall, and has still 1 pending recall. Now I'm out again since Saturday (4 days) just to diagnose the issue and probably until July to get the part.
Do I need to have a lawyer in order for the Chrysler to buy it back. It is obviously a lemon. Had more issues with it over the year than I had with my 13 year old Nissan Pathfinder. I'm quite certain that the car will be in the shop for 30+ days now. It is just barely 1 year old and has 10K miles. Love the truck but with 18 month old kid in the house I have enough headaches already. I'm questioning my sanity as I would love to get back into Jeep but this time with MY 2015 hopefully w/o all the issues...
ANY TIPS ON THE PROCESS WOULD BE GREATLY APPRECIATED?
in order to get them to buy back, it needs to be in the shop for the same problem at least 4 times... I know this because I was just without mine for 10 days. It will be hard to get them to do it, oh yeah.. and they will buy it back IF your purchase another Chrysler product. Side note, get in touch with the Jeep resolution department and tell them you deserve some sort of compensation since you are paying for a vehicle that you cant drive (I did). Now, if its been in the shop that long, you may be able to pursue the lemon law (need to look it up)
as far as the rental... That stinks, my dealer has twice now paid for the rental for me. If you tell the rental car place what you have, maybe they will help you out.
Dont let this go, continue to call and pressure Chrysler. Especially since you cant even drive it!
When I first called, the guy I spoke to said dont give up, if you hit a dead end at one road, there are other departments. (i called Customer service)
in order to get them to buy back, it needs to be in the shop for the same problem at least 4 times... I know this because I was just without mine for 10 days. It will be hard to get them to do it, oh yeah.. and they will buy it back IF your purchase another Chrysler product.
Love the Jeep so much that I would be willing to take my chances with 2015 Jeep GC ... hopefully with less issues ... would probably consider a diesel as it was not yet available when I ordered my current Jeep.
It really sux to have all those issues but what pisses me really off is that Jeep/Chrysler is not willing to stand behind the product and make it right! Given the fact that I've been w/o a car for almost a week (again) now they should at least offer me a comparable loner (not a smallest rental possible and work with them to get reimbursed). If they did I wouldn't be probably writing this, would just probably wait and see.
Triple sux as this is actually my vacation week and was planning to take my family on a camping trip. Thank You Jeep!
I'm having hard time understanding how ANY part on current model year can be on backorder for 2 months. They are building thousands of those cars and we are not talking about 10 year old car.
Unless there is some systematic issue with this part and they are pulling it off the shelves. I wouldn't be surprised if we have a 3rd recall in one year for this issue. At the end we are talking safety issue. I was forced to drive my car for 5 hours home with failed airbags. What if I got myself into an accident?
Start studying your state lemon law. That's what I did. When I contacted Chrysler about my 98 they only asked me one question... do you want your money back or a new Jeep?
If own, I would even tell them you are simply going to take it to another dealer for trade in. They should listen and take action, unless they want your 600 payment to go to another dealer in the area.
Nightmare continues ... Car will be in the dealership for another week. Called Jeep Chrysler helpline and I'm hopeless... They don't offer loaners, they offered 5 day rental for Chevy Spark or similar car (economy). Not happy as the car will be at least out of service for 2 weeks so that doesn't even cover the whole time. Pretty much stuck w/o a car right now.
They didn't even offer appology ... Never again ...
Finally decided to notify the point Atty for Chrysler re: the MA lemon law. Got all the info from the Attorney General's website and sent the certified mail today. My 14 GC has been in and out of the shop 16 days over the last year. Over 4 times just regarding the transmission and still is not fixed.
Prior to that I posted a complaint on the NHSTA website and also sent a copy to the contact e-mail for Chrysler. Next day I got an e-mail from Chrysler indicating that due to the nature of my concern my case has been escalated for further review and a rep will contact me within 1 day. That never happened, so I called and spoke to a rep who was able to pull up my case and saw the extensive repair history. She indicated she will contact the rep in that department and to let them know I need a call ASAP. No call was ever received from them. Another call will be made on Monday and this time I will explain that due to the poor quality of my vehicle and the lack of following through from the Chrysler staff I decided to look into what my state can do to assist me with this mess and a letter has been mailed to their legal department explaining the Lemon Law in MA and how my vehicle is qualified for either replacement or reimbursement. I have had it.
Many state lemon laws require at least 4 repair attempts or 30 days out of service. With that said there are still enough differences in the laws where you need to research the specifics of your own state laws.
It's not hard to use the lemon law... you just need to know how it works and make sure you dot all your i's and cross your t's. Good luck to those who end up pursuing it!
Sue them get a lawyer, most lemon laws provide for your lawyers fee's to be paid by the car manufacturer. I had to sue them in federal court because IL lemon law is useless. They are buying mine back in the next few weeks all in all its going to cost me 2k for owning my jeep for almost exactly year and driving for 14k miles.
Here in MA you have up to a year or 15k miles what ever comes first. You can file after that period, however the problem must have been addressed at least 3 times or be without your car for at least 15 day (doesn't have to be consecutive days)
I sent my certified notice of lemon law this past Friday and they have 7 days from receipt of my mailing to fix tune problem or give the option to swap or reimburse.
Also last Thursday I called jeep re: the issue and was told that some one will call me back asap..... It never happened
That is what prompted me to send the notice of lemon law to their legal department. Maybe...just maybe I might get a call now
I just got Jeep to buy back my '14 for ongoing Transmission issues. Their standard response was "There is a issue with the vehicle however there is no repair or fix at this time nor is there an anticipated date or time for repair."
Bullshit. I'm sorry but I just spent $50,000 on a Jeep and I expect everything to work properly.
I literally called Jeep Customer Service 3 times a day. Ask to get a "case manager" who has the ability and power to buy back your Jeep should it need it. Don't allow them to shuffle you around. If you qualify under the lemon law, which I did, then Chrysler by law must adhere to buying back the vehicle.
It took about two months for them to agree to repurchase, but I just got my official corporate buy back offer letter in the mail and I couldn't be more happier.
I will say that the case managers at corporate have very little power to get things done, at least from my experience. The final decision is made by the regional managers. The metro NY one I don't have enough bad things to say about. He told my case manager "no way in hell will he get a new vehicle -- this is a simple warranty issue and we'll eventually get it fixed."
Eventually, the law kicked in and Chrysler was REQUIRED to buy the vehicle back.
Sounds like your regional manager was a bit more flexible. But good luck in NY/NJ/CT if you're trying to get a buyback.
I just got a call from The Rose Law Firm (the firm that represents Chrysler) in response to me certified letter to them re: MA Lemon Law. They will have a Jeep Technician out to inspect my vehicle on the 20th. Again transmission shifting issues. It is funny the dealer called me the day before and asked if they can attempt to fix it more time. I am glad I said no.....I want the Jeep Tech to see how incompetent that dealers service department is.
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