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Old 07-02-2013, 11:39 AM
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Transmission problems: Please help!

Hello everyone,

I am new here. I posted about my problems with Uconnect and utilizing USB attachment with my phone and the via mobile app, but nobody responded. I am hoping I can get some insight this time.

For the second time, I took my jeep (2014 Jeep Grand Cherokee Overland V6 4x4) in to a different dealer service because the first acted like it was rocket science with this vehicle and I told him what to do from this forum (sad considering I have no mechanical skills). For the first service, I had been having rough transmission shifts to the point of it feeling as if I pumped the brakes (horrible!). The first one didn't know what to do, so I told him to pull the fuse. He did that, and at first, I thought it was better. Until, I was in the mountains (around 9500-10000 feet) and coasting because of traffic. My transmission began fluctuating crazily from a higher to lower gear (and the RPMS were fluctuating up and down). Then the shifting up and down was extremely hard: feeling as if I was being rear ended (quite embarrassing too!). The next service dealer said there was nothing wrong and didn't notice any abnormal shifting! Please someone one here help me because Jeep doesn't want to take any responsibility (or have a bunch of monkey's running their diagnostics) for their crappy transmission problems.

Also, as I was driving home, I had the message "air suspension system cooling, please wait" flash two or three times. I wasn't using the suspension system at the time (did much earlier for maybe 10-20 minutes driving down a trail) and it was 65 degrees outside. The first time I took it in for that message, the service tech said they found a pinched line (I thought everything was fine until my mountain trip). The second service tech basically side stepped the issue. He asked if I drove the vehicle in the highest setting all the time (it threw some type of overheating error code), and after I said I didn't and reiterated that it was 65 degrees outside, he basically ignored me and went on (pathetic!). What does this mean? Is there anything special I need to have them do to find the leak? I have looked at other threads with this issue, but clearly the service tech isn't finding those issues (or isn't wanting to find them). I am really beginning to hate driving my vehicle (only 500 miles) because it constantly is throwing messages and jerking me (literally) around. I am beginning to think that Jeep builds lemons all over the place: problem is you have to convince the law that this is an inhibition in driving, which of course Jeep will say "no it's not, that's the way its suppose to happen" in order to shirk any responsibility! PLEASE HELP! THANKS!

MATT
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Old 07-02-2013, 11:58 AM
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Re: Transmission problems: Please help!

Sorry to hear about your problems. The only thing I can think of is doing the battery disconnect. Apparently it resets more stuff than just pulling the fuse, so maybe you will get lucky and that will fix the problem. Sorry I can't be of much help. Hopefully the battery disconnect works, the dealer fixes it, or Jeep takes care of you and replaces your GC.
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Old 07-02-2013, 12:14 PM
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Re: Transmission problems: Please help!

Sounds like the dealers you've been using are dropping the ball for you. Do you have any other dealers in your area? Call their service departments and ask if any are familiar with the problems you're having. Good luck.
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Old 07-02-2013, 12:32 PM
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Re: Transmission problems: Please help!

I agree with Jack.

But when you talk to them don't tell them you know what to do. I know it's frustrating, but if I was the service guy and you told me you have to pull the fuse, I'd think the same as I thought when I read your post. Why didn't you pull the fuse yourself and see what happened?

Before you leave, ask them to put on your copy of the work order a list of what they did.

If they say they don't know what to do, ask them to contact Jeep/Chrysler.


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Old 07-02-2013, 01:11 PM
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Re: Transmission problems: Please help!

Hi Everyone!

Thank you for your replies! Yes the dealers around here stink. Unfortunately, I don't have many choices. The two I brought it to are the closest, and the second one is an Autonation dealer, so I don't expect any better service from their other location 25 miles away (there is one other, but they seem just as shady). I am going to complain to the Jeep/Chrysler, does anyone know what the correct number is to start a case? I came from a Lexus, so the pathetic service I am receiving is a shock, but this still shouldn't happen.

Regarding the service tech at the first dealer and the fuse. I agree. I only told him to pull the fuse after he acted as if he didn't know anything about the situation. The second dealer said it shifted fine, and for the most part the jerking has subsided, but there is still some when I slow down braking or not (it feels as though I pumped the brake). Certainly isn't butter smooth like they advertise. I don't know, maybe being in a high altitude exacerbates the rough transmission? It shouldn't, but maybe?

As far as the air suspension message, does anyone have any ideas on what that could be? The second tech said no pinched lines, and they tested it multiple times without the message. The problem is that I wasn't using the system when the message threw. I was just coasting at around 35 mph and it was 65 degrees (threw it 2 or 3 times). Yet, they said it was an error message due to excessive heat?

Lastly, after he didn't mention them working on the problem with my phone usb connection and it playing navigation prompts from my phone, (despite me telling them about it when I brought it in) I asked them about it and he said it is a known problem with Chrysler (probably lied: doubt they did anything). Has anyone else heard of this problem? I have a HTC EVO 4G LTE.

Thanks!

Matt
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Old 07-02-2013, 07:22 PM
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Re: Transmission problems: Please help!

Quote:
Originally Posted by ashenmorality View Post
Hi Everyone!

Regarding the service tech at the first dealer and the fuse. I agree. I only told him to pull the fuse after he acted as if he didn't know anything about the situation. The second dealer said it shifted fine, and for the most part the
As far as the air suspension message, does anyone have any ideas on what that could be? The second tech said no pinched lines, and they tested it multiple times without the message. The problem is that I wasn't using the system when the message threw. I was just coasting at around 35 mph and it was 65 degrees (threw it 2 or 3 times). Yet, they said it was an error message due to excessive heat?



Thanks!

Matt
As of right now, Chrysler doesn't have a clue as to the warning message for the air suspension cooling down problem. I've had mine in 4 times for this problem, last week they replaced the air suspension control module and the next day the message popped up again. On mine, it always pops up about 3.8 miles into the first use of the vehicle for the day. It doesn't pop up again for the rest of the day. I have noticed on mine if I check off the box for "Warnings Only" instead of "All Messages", then the notice doesn't pop up. But that isn't right. Now my dealer wants me to leave my GC with them for a couple days so they can diagnose this problem along with the liftgate keyfob requiring 4 clicks instead of the normal 2 clicks to open/close.

I haven't decided if I'll do that. I think I will just wait and see if Chrysler comes up with a definite fix for both problems since they are occurring on many other 2014 GC's.
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Old 07-02-2013, 08:50 PM
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Re: Transmission problems: Please help!

I too have had issues with the transmission shifts. The primary issue we notice is downshifts from 5 to 4, 4 to 3 and 3 to 2. (GC Limited V6)

I did a battery reset and a fuse reset. I am going to try the battery reset one more time, but it seems like there has to be some type of software/ programming issue.

I hope Jeep gets their crap together and works out many of the recurring isssues mentioned on this site. This is my wife's 4th Jeep and she likes it the least, despite having the most bells and whistles of any of her past Jeeps.
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Old 07-02-2013, 10:38 PM
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Re: Transmission problems: Please help!

Hi Bobs,

Yeah, I think it is quite ridiculous how they are shooting in the dark with these problems: I mean come on, doesn't Jeep train their techs on new products? I think if Chrysler expects us to leave our car there (or we have to continue to take it in) we should get a loaner. My dealer "doesn't do that," but in reality, pretty soon, the tech is going to have driven it more than me!

GCL2014, I notice that as well, but also, when I was in the mountains coasting, I noticed it fluctuated back and forth from 3-4 or 4-5 (cant remember which). It was very strange, and of course the tech didn't even acknowledge that as being an issue (they seem to be rather lazy!)!

I agree. Jeep definitely needs to get their crap together. My wife and I loved it first and the idea of its utility, but its not a utility when it continues to fall apart and drive like a piece of crap. I wasn't expecting these many problems since this year isn't really a fully "new" model. It's just a refresh in reality with a few more bells and whistles.

I like the vehicle when it works, but I hate the service at the dealers (a far cry from Lexus) and the lack of responsibility from Jeep. My wife is already considering a lemon law/BBB contact (apparently they handle cases for you if they deem it worthy) and we have only had for 400 miles. I was really hoping my faith wasn't going to be misplaced in Jeep.

Does anyone know of the correct number to file a case complaint with Jeep? My shuttle driver recommended calling above the local dealer to get things noticed with my vehicle.
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Old 07-09-2013, 06:26 AM
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Re: Transmission problems: Please help!

This is the number I call on a daily basis about the transmission issues my wife has with her 2012 cherokee. 1-877-IAM-JEEP (1-877-426-5337). So far it has been in three times, I walked out on the first dealer and the second dealer flashed the computer the first time, and did the valve body fix the second time and the issue is still there. No fix yet for the lack of power/useless shifts. I mean you have to floor it to get our jeep to make it up a hill or it will just sit there fishing for a gear its like it cant decide what gear it wants.
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Old 07-09-2013, 01:37 PM
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Re: Transmission problems: Please help!

Same issue here with the tranny problems and I am also having weird intermittent issues with uconnect as well. Coming from two previous Honda Pilots with absolutely zero issues I am extremely disappointed with my 2014 Grand Cherokee. We need to keep complaining until they hopefully release a TSB for the 8 speed tranny for a re-flash on the TCM.
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