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UConnect Software Update Problem 2016 WK2

3K views 3 replies 3 participants last post by  LJS8510 
#1 ·
Had a problem with my 75th Anniversary Laredo UConnect update this evening. I downloaded the update to a USB stick and the update downloaded in the Jeep...until right at the end the screen started to cycle through a black screen then red/black screen then a white screen where it said something to the effect "Please insert update USB". This screen cycled through for 10 mins before I called UConnect customer support. Apparently this is an issue that has been happening to "a few" of the 2016 Jeeps. I will have to take it to the dealer now to have it reset. I wish I had known this was a potential issue...I certainly wouldn't have attempted an update going into a holiday weekend road trip. I have my fingers crossed this can be resolved quickly. If anyone has also had this issue I would love to hear how long it took to be resolved and what the issue turned out to be. Thanks!
 
#2 ·
Hey Matd45,

I'm really sorry this happened on the long weekend. Please report back on how everything goes at the dealership!

Kori
Jeep Social Care Specialist
 
#3 ·
Dealer service had the Jeep for about an hour and was able to get the radio reset. They used the term "flashes," said it took two. I was told the radio was working but was "sluggish" and they are going to order a new one and replace it. I'm happy with the service department, their response and for fitting me in to a busy day. This may be the solution if you also have this issue. I hope it's not a widespread issue with the 2016 8.4" (non-nav) uconnect radios.
 
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