Go Back   Jeep Garage - Jeep Forum > Jeep Platform Discussion > Grand Cherokee - WK2 - > Trouble Shooting/Problems/Service

Join Jeep Garage Today
Reply
 
Thread Tools Display Modes
 
  #13  
Old 04-22-2013, 08:49 PM
Beski's Avatar
Member
 
Join Date: Mar 2013
Location: New Jersey
Posts: 145
Thanks: 0
Thanked 7 Times in 7 Posts
Rep Power: 2052
Beski has a reputation beyond reputeBeski has a reputation beyond reputeBeski has a reputation beyond reputeBeski has a reputation beyond reputeBeski has a reputation beyond reputeBeski has a reputation beyond reputeBeski has a reputation beyond reputeBeski has a reputation beyond reputeBeski has a reputation beyond reputeBeski has a reputation beyond reputeBeski has a reputation beyond repute
Re: Warranty Related Loaner Car Question

Quote:
Originally Posted by Lanrete View Post
I don't have my new GC yet, but it is on a train to somewhere :-). I assume my new Jeep will have to be put into the dealership at some point early on for whatever defects.
How about thinking POSITIVE for some Good Karma !!
__________________

__________________
Reply With Quote
  #14  
Old 04-23-2013, 09:20 AM
Premium Member
My Jeep: 2014 5.7L WK2
 
Join Date: Mar 2013
Location: Houston, TX
Posts: 192
Thanks: 16
Thanked 5 Times in 5 Posts
Rep Power: 889
Lanrete has a reputation beyond reputeLanrete has a reputation beyond reputeLanrete has a reputation beyond reputeLanrete has a reputation beyond repute
Quote:
Originally Posted by Beski View Post

How about thinking POSITIVE for some Good Karma !!
I am thinking positive ;-), if there is a problem, it will get fixed. All cars seem to need some work early on. I drive a 04 Liberty ATM and it has been in to the dealership for warranty stuff many times, and is due for more this week (Third time to have the same recalled part replaced, you would think the original recall parts would have worked). I have enough cars to have a backup ride, while work is being done I would just hop in the Wrangler; it is more the inconvenience of getting to and from the dealership.
__________________

__________________
-Nathan
2014 Grand Cherokee Summit 5.7L 4x4 | 1998 Wrangler Sport 4.0L 4x4
Reply With Quote
  #15  
Old 04-23-2013, 09:37 AM
Sh0rtBus's Avatar
Member
My Jeep: 2014 3.6L WK2
 
Join Date: Apr 2013
Location: North Texas
Posts: 393
Thanks: 0
Thanked 12 Times in 12 Posts
Rep Power: 2371
Sh0rtBus has a reputation beyond reputeSh0rtBus has a reputation beyond reputeSh0rtBus has a reputation beyond reputeSh0rtBus has a reputation beyond reputeSh0rtBus has a reputation beyond reputeSh0rtBus has a reputation beyond reputeSh0rtBus has a reputation beyond reputeSh0rtBus has a reputation beyond reputeSh0rtBus has a reputation beyond reputeSh0rtBus has a reputation beyond reputeSh0rtBus has a reputation beyond repute
Garage
Re: Warranty Related Loaner Car Question

From the dealership standpoint, and I was formerly a service advisor for 8 years, most of which were for Honda, most auto manufacturer warranties have provisions for loaner/rental vehicles if the vehicle has to stay overnight. It's not really up to the dealer at all. And this is a dirty trick, but some dealers, even if you don't get a loner car, will charge the manufacturer for one just to get the credit for it on the warranty repair order. So the manufacturer pays for a loaner/rental if the warranty repair calls for it. Be it because parts aren't readily available, or the work will take longer than expected, or any other number of reasons. Maybe Chrysler works differently, but Honda, GM, Toyota, and I'd assume just about every other auto manufacturer has provisions for loaner/rental vehicles.

At the last Honda dealer I worked at, we had our own fleet of loaner vehicles, but we also had Enterprise on site, too, in case customers wanted to rent a vehicle, or we ran out of loaner cars. We would also provide a free loaner car if we had one available for big ticket customer pay repairs, or in special circumstances.

So yeah, it is in part up to the dealer, but for waranty work, like I said, most manufacturers have provisions for loaner/rental cars and the dealerships get to charge the manufacturer for them.
__________________
2011 Jeep Wrangler Unlimited Rubicon

2014 Grand Cherokee Limited 4x4 3.6L Deep Cherry Red

Reply With Quote
The Following User Says Thank You to Sh0rtBus For This Useful Post:
  #16  
Old 04-23-2013, 11:21 AM
jacko15's Avatar
Premium Member
My Jeep: 2014 3.6L WK2
 
Join Date: Feb 2013
Location: Pennsylvania's North Shore
Posts: 2,195
Thanks: 214
Thanked 172 Times in 137 Posts
Rep Power: 89722
jacko15 has a reputation beyond reputejacko15 has a reputation beyond reputejacko15 has a reputation beyond reputejacko15 has a reputation beyond reputejacko15 has a reputation beyond reputejacko15 has a reputation beyond reputejacko15 has a reputation beyond reputejacko15 has a reputation beyond reputejacko15 has a reputation beyond reputejacko15 has a reputation beyond reputejacko15 has a reputation beyond repute
Re: Warranty Related Loaner Car Question

Chrysler does not authorize a loaner for use while a vehicle is having repairs done under warranty. It is totally up to the dealer, and some do, while others don't, provide customers with transportation. The exception is when you have a Chrysler extended warranty (service contract). This is spelled out in the contract language. Nowhere in the Chrysler new car warranty literature, whether written, or on the dvd, is there a provision for transportation paid for by Chrysler spelled out. While talking to several dealers for Chrysler Extended Warranty coverage pricing, this was made clear to me. My dealer does provide this service, at his own expense, as he explained to me during our sales negotiations. Other manufacturers may have different policies, but this is Chrysler's policy.
__________________
Mine: 2014 Overland 4x4 V6, ORA II, billet silver/black, Michelin LTX M/S 2's, MaxCare Lifetime, delivered 4-13-'13
Wife's Jeep: 2008 Compass Sport 4x4, 2.4L I4 DOHC, CVT, Lifetime powertrain warranty
Reply With Quote
  #17  
Old 04-23-2013, 02:22 PM
Member
My Jeep: 2012 3.6L WK2
 
Join Date: Aug 2011
Location: Castle Rock, CO
Posts: 608
Thanks: 0
Thanked 3 Times in 3 Posts
Rep Power: 381905
Aiyer has a reputation beyond reputeAiyer has a reputation beyond reputeAiyer has a reputation beyond reputeAiyer has a reputation beyond reputeAiyer has a reputation beyond reputeAiyer has a reputation beyond reputeAiyer has a reputation beyond reputeAiyer has a reputation beyond reputeAiyer has a reputation beyond reputeAiyer has a reputation beyond reputeAiyer has a reputation beyond repute
Garage
Re: Warranty Related Loaner Car Question

Yeah.. Jeep must step up if it wants to compete with luxury automakers. The last time I dropped off my wife's Cayenne, I was give a brand new Panamera 4S as loaner. Also, they will come to your work/home and pick your vehicle up and drop off a loaner. Very convenient.

I do have the extended warranty on the Jeep and that covers rentals...

Cheers,
-A
__________________
2012 Jeep Grand Cherokee Limited
2008 Porsche Cayenne S
2004 Porsche 911 Turbo Cab
2002 Aprilia SL1000R
2000 Porsche Boxster & 1998 ZJ (both sold)
Reply With Quote
  #18  
Old 04-23-2013, 07:21 PM
jacko15's Avatar
Premium Member
My Jeep: 2014 3.6L WK2
 
Join Date: Feb 2013
Location: Pennsylvania's North Shore
Posts: 2,195
Thanks: 214
Thanked 172 Times in 137 Posts
Rep Power: 89722
jacko15 has a reputation beyond reputejacko15 has a reputation beyond reputejacko15 has a reputation beyond reputejacko15 has a reputation beyond reputejacko15 has a reputation beyond reputejacko15 has a reputation beyond reputejacko15 has a reputation beyond reputejacko15 has a reputation beyond reputejacko15 has a reputation beyond reputejacko15 has a reputation beyond reputejacko15 has a reputation beyond repute
Re: Warranty Related Loaner Car Question

Quote:
Originally Posted by Aiyer View Post
Yeah.. Jeep must step up if it wants to compete with luxury automakers. The last time I dropped off my wife's Cayenne, I was give a brand new Panamera 4S as loaner. Also, they will come to your work/home and pick your vehicle up and drop off a loaner. Very convenient.

I do have the extended warranty on the Jeep and that covers rentals...

Cheers,
-A
If Jeep stepped up to that kind of service it would also have to step up to those kinds of prices for their vehicles. Remember, those really high end JGC models are only a small percentage of Jeep's sales.
__________________

__________________
Mine: 2014 Overland 4x4 V6, ORA II, billet silver/black, Michelin LTX M/S 2's, MaxCare Lifetime, delivered 4-13-'13
Wife's Jeep: 2008 Compass Sport 4x4, 2.4L I4 DOHC, CVT, Lifetime powertrain warranty
Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Warranty question JFD328 Interior/Exterior/Visual 1 11-06-2012 10:44 AM
Warranty Question mike0227 Trouble Shooting/Problems/Service 6 11-04-2012 04:32 PM
Warranty question... dubwarren Trouble Shooting/Problems/Service 9 06-19-2011 01:30 PM
Another Warranty Question Traveler Trouble Shooting/Problems/Service 3 10-28-2010 12:12 PM

Powered by vBadvanced CMPS v3.2.3

All times are GMT -5. The time now is 01:52 AM.


Powered by vBulletin® Version 3.8.8 Beta 4
Copyright ©2000 - 2014, vBulletin Solutions, Inc.
Copyright 2012 - JeepGarage.Org
The Jeep Grand Cherokee Owners Community

JeepGarage.org is in no way associated with or endorsed by Chrysler Group LLC.