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  #1  
Old 02-17-2017, 08:15 AM
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Water in headlights

New 2017 trailhawk that I just picked up yesterday. Great vehicle so far but I'm pissed that I'm seeing water in the headlights. It was cold out last night and I've seen the TSB for it but both headlights have a good amount of condensation/water in them. I'm now seeing water stains in them afterwards and there's no way I'm satisfied with this at all. I made an appointment with my dealer for Friday. Does anyone think based on the video I took below, they will replace the lights? I know it's a brand new vehicle but if there's water stains in the light showing up and that much water getting in, they should be replaced. Anyone else share a similar experience?
https://youtu.be/2lD8gNdAFBk

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  #2  
Old 02-17-2017, 09:57 AM
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Re: Water in headlights

No doubt at all they should be replaced with a set that is properly sealed.
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Old 02-17-2017, 10:37 AM
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Re: Water in headlights

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Originally Posted by IndustrialChaos View Post
No doubt at all they should be replaced with a set that is properly sealed.
I have to get them replaced totally unacceptable like this
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Old 02-17-2017, 11:23 AM
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Re: Water in headlights

TSB mentions condensation is fine, droplets are not. Clearly those are droplets. And I would go ballistic if I had deposits like that on the inside of the lens. Fight to get them replaced if they deny you at first, but I doubt they will.
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Old 02-17-2017, 11:35 AM
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Re: Water in headlights

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Originally Posted by Nitemare3219 View Post
TSB mentions condensation is fine, droplets are not. Clearly those are droplets. And I would go ballistic if I had deposits like that on the inside of the lens. Fight to get them replaced if they deny you at first, but I doubt they will.
Yeah I'm giving jeep a call now cause they are already giving me a hard time. I compared it to another jeep on the lot and the guy said it's normal. I showed him the video and the picture and he refused. Unbelievable that's why I'm calling jeep now.
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Old 02-17-2017, 11:45 AM
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Re: Water in headlights

Wow, I'd love to hear his explanation of how that's "normal". If they continue to give you a hard time, take it to another dealership.
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Old 02-17-2017, 11:52 AM
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Re: Water in headlights

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Wow, I'd love to hear his explanation of how that's "normal". If they continue to give you a hard time, take it to another dealership.
Guys more concerned about who's gonna pay him for it. Said hold on to it for a few more weeks and if it gets worse bring it back. I said are you kidding me? There's already lines of dried up water on the inside how could it get any worse? Just going to a new dealer
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Old 02-17-2017, 11:56 AM
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Re: Water in headlights

That's garbage, best of luck to you...there is no reason for him to treat a customer that way. I guess him being a dick is "normal" too.
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Old 02-17-2017, 01:35 PM
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Re: Water in headlights

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Originally Posted by IndustrialChaos View Post
That's garbage, best of luck to you...there is no reason for him to treat a customer that way. I guess him being a dick is "normal" too.
I spoke to a very nice jeep loyal specialist who is assisting me with another dealership for service. I got told by her the same thing but that once moisture builds up in the light again, it will remove those streaks. My only concern is if it doesn't happen again then I'm stuck with those streaks. We'll see though, hoping this issue gets resolved with the new dealer
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Old 02-18-2017, 04:20 PM
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Re: Water in headlights

So just took a 20 minute video of the lights while the engine was running. They looked like this picture the whole time. As you pause and scroll through the video, you can see the water droplets running down on the inside of the light. This is enough proof to get something done. I have an appointment with my dealer Friday morning. The lights will be fine during the day but as soon as you start the jeep and start driving with just the DRL on, water starts building up in the blinker area. Even with the HID light on it's still an issue. Wish me luck
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Old 02-19-2017, 06:41 AM
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Re: Water in headlights

Good luck man, I can't imagine any logical reason why this claim would be denied.
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Old 02-19-2017, 06:44 AM
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Re: Water in headlights

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Originally Posted by IndustrialChaos View Post
Good luck man, I can't imagine any logical reason why this claim would be denied.
Thanks I appreciate it. Do you know how the claim process usually works? I hear they take pictures and submit them to Chrysler for approval but does it take long to do or is it same day? That's if anyone has had experience with this before
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