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  #13  
Old 04-13-2012, 09:52 AM
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Re: Who has actually gone through the Buy Back or Lemon Law process with their WK2?

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Originally Posted by ClemS4 View Post
Wow, that is ridiculous. Did they give you any push back when you asked for the first replacement?
They did. I was told all they could authorize is the warranty and the one car payment. I was later contacted by the dealer I take it to for service and they said they could buy it back and give me a $3000 credit to a new truck but they would only give me $18,500 for it with 12000 miles.

They pushed me into going the lemon law route.
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  #14  
Old 04-13-2012, 02:36 PM
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Re: Who has actually gone through the Buy Back or Lemon Law process with their WK2?

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Originally Posted by WoodKnuckle View Post
Build date was May 2011. I have had 3 replacements + the factory one. All of them except the final one has had the same issue. It was strange that as they replaced them they got worse and worse.

So you ended up having three windshields installed and every single one had the staining issue?


.
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  #15  
Old 04-15-2012, 08:38 AM
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Re: Who has actually gone through the Buy Back or Lemon Law process with their WK2?

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So you ended up having three windshields installed and every single one had the staining issue?


.
The factory one and 2 replacements all had the same issue.
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Old 06-08-2012, 12:21 PM
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Re: Who has actually gone through the Buy Back or Lemon Law process with their WK2?

Im sitting at 17 days of my truck being up at jeep for service and I only owned for 12 hours. If I can go with the Lemon Law I will. I just don't know where to start.
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  #17  
Old 06-08-2012, 12:46 PM
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Re: Who has actually gone through the Buy Back or Lemon Law process with their WK2?

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Originally Posted by E55 Bulldog View Post
Im sitting at 17 days of my truck being up at jeep for service and I only owned for 12 hours. If I can go with the Lemon Law I will. I just don't know where to start.

What are the issues for only being 12hrs old? I think I'd be requesting a new one assuming you bought it brand new.
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Old 06-08-2012, 12:49 PM
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Re: Who has actually gone through the Buy Back or Lemon Law process with their WK2?

I was used and only had 4k miles. The headlights don't work. The HIDs glow but do not produce enough light to light the road. I left the dealership at 9pm and it was not totally dark in located in a city lit area... once I got on the highway to start my 2 hour drive home I realized I was only getting light from my fog lights. Took it to the dealer at 9am the next morning and it has been there ever since.
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Old 06-08-2012, 02:21 PM
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Re: Who has actually gone through the Buy Back or Lemon Law process with their WK2?

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Originally Posted by E55 Bulldog View Post
I was used and only had 4k miles. The headlights don't work. The HIDs glow but do not produce enough light to light the road. I left the dealership at 9pm and it was not totally dark in located in a city lit area... once I got on the highway to start my 2 hour drive home I realized I was only getting light from my fog lights. Took it to the dealer at 9am the next morning and it has been there ever since.

Chrysler will go by the lemon law in your state for a buyback. You have a used vehicle so the rules are not going to be the same as a new vehicle. One thing about used cars is there is always a reason its on the used car lot. Not to mean its always becasue it had problems but theres always a reason and sometimes its becasue it was trouble. Has it been at the dealer all this time just waiting for a part?
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Old 06-08-2012, 02:56 PM
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Re: Who has actually gone through the Buy Back or Lemon Law process with their WK2?

It was the dealer's owners car while he waited for the SRT-8.

No, they have ordered parts and they have not corrected the problem. Waiting for another round of parts now...
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Old 06-08-2012, 03:41 PM
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Re: Who has actually gone through the Buy Back or Lemon Law process with their WK2?

so it's basically a headlight (HID) issue...nothing else?
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  #22  
Old 06-08-2012, 03:48 PM
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Re: Who has actually gone through the Buy Back or Lemon Law process with their WK2?

Yeah, pretty much. Sounds easy enough to fix right? Nope. They had ordered a new power modular and that didn't work, checked the wiring, that didn't work, now are ordering new headlight units to see if that works. As simple as it seems, its not and the jeep can't be driven since it is a safety hazard.
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  #23  
Old 06-08-2012, 05:13 PM
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Re: Who has actually gone through the Buy Back or Lemon Law process with their WK2?

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Originally Posted by E55 Bulldog View Post
It was the dealer's owners car while he waited for the SRT-8.

No, they have ordered parts and they have not corrected the problem. Waiting for another round of parts now...

So its really not a used vehicle its a demo? If that the case than everything should apply as if it was new. I can tell you from my experience that the buyback process if it goes that way is long. The person with the most power that you are able to talk to is the service manager. You can call chrysler and talk to customer service and they will give you a case number and then if the problem goes on they will give it to a case manager. The thing you need to remember is those people in customer service don't have any power to do anything. They are just there to listen to your complaint. Its really the district service manager that would decide if its a buyback and they work out of a local business office. They deal directly with the dealer and its not someone that you will talk to unless it comes to a buyback. You need to look up the lemon law in your state and this is what chrysler will follow. Hopefully you won't have to go that way and they can get it resolved and you can move on with no more problems.
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  #24  
Old 06-08-2012, 07:53 PM
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Re: Who has actually gone through the Buy Back or Lemon Law process with their WK2?

Yeah I hope so. I was already assigned a case number and a case manager the first day I dropped it off. I had to report it right away since it was a safety issue and the jeep is listed as VOR (vehicle off road) so it is the highest priority of the 3 Tiers. To be honest I have not complained or raised hell once to the dealership or Chrysler. It's better to be nice then make enemies in these situations. It will be in my benifet in the long run. They really are doing everything in their power at the fastest rate then can with the parts that are available.

NC Lemon Law says if it is not fixed in 20 business days then it qualifies. So I would fall under that stipulation in about a week.
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