Go Back   Jeep Garage - Jeep Forum > Jeep Platform Discussion > Grand Cherokee - WK2 - > Trouble Shooting/Problems/Service

Join Jeep Garage Today
Reply
 
Thread Tools Display Modes
 
  #13  
Old 01-30-2012, 07:57 AM
Premium Member
 
Join Date: Jan 2011
Posts: 318
Thanks: 0
Thanked 1 Time in 1 Post
Rep Power: 1646
Breitling65 is on a distinguished road
Re: Why I hate Jeep dealers

Quote:
Originally Posted by AAAA View Post
Now, that is a really really bad news dealer.

I don't know is it dealer that bad or mechanic who did the job, does it make any difference? I know one thing it would never happen on MB or other higher level cars brands. I guess people right when they said - I am getting Lexus not just because this car is amazing but also because their dealers/service departments are great too. Sloppy job and charging for that is mark of Jeep dealers to me. I would always prefer my friend in local garage doing oil changes and I would even pay him bit more for doing great job.
__________________

__________________
2013 Jeep Wrangler Unlimited Sport S, White
2012 Mercedes Benz C350 coupe, White
Reply With Quote
  #14  
Old 01-30-2012, 08:00 AM
Premium Member
 
Join Date: Jan 2011
Posts: 318
Thanks: 0
Thanked 1 Time in 1 Post
Rep Power: 1646
Breitling65 is on a distinguished road
Re: Why I hate Jeep dealers

Quote:
Originally Posted by walterhudson View Post
I always check my vehicle after any service. From various dealers over the years, I have received my Jeep back with a significantly low oil level, a rag right on the exhaust manifold, missing screws holding the air filter on, a refilled windshield washer container with summer fluid in the winter [I live in the northern Rockies], tires over or under inflated, and a missing tire jack.

That is amazing story, I am scared even more than before now
__________________

__________________
2013 Jeep Wrangler Unlimited Sport S, White
2012 Mercedes Benz C350 coupe, White
Reply With Quote
  #15  
Old 01-30-2012, 09:07 AM
AAAA's Avatar
Premium Member
My Jeep: 2011 3.6L WK2
 
Join Date: Jan 2011
Location: Upstate NY
Posts: 2,606
Thanks: 20
Thanked 43 Times in 39 Posts
Rep Power: 1543369
AAAA has a reputation beyond reputeAAAA has a reputation beyond reputeAAAA has a reputation beyond reputeAAAA has a reputation beyond reputeAAAA has a reputation beyond reputeAAAA has a reputation beyond reputeAAAA has a reputation beyond reputeAAAA has a reputation beyond reputeAAAA has a reputation beyond reputeAAAA has a reputation beyond reputeAAAA has a reputation beyond repute
Re: Why I hate Jeep dealers

Quote:
Originally Posted by walterhudson View Post
That wasn't the same dealer that screwed up but two in NY and one in MT.
One of the NY dealers you are referring to is in Saratoga. But my dealer in Albany has been first rate so far.
__________________
Reply With Quote
  #16  
Old 01-30-2012, 10:34 AM
WK2 Rover's Avatar
Premium Member
My Jeep: 2011 5.7L WK2
 
Join Date: Sep 2010
Location: San Francisco Bay Area
Posts: 250
Thanks: 0
Thanked 7 Times in 5 Posts
Rep Power: 1692
WK2 Rover is on a distinguished road
Re: Why I hate Jeep dealers

In summer 2010 I was waiting for the "advanced electronics" to be available to place an order. I had been visiting the dealership near work to get info and climb over the 2011 Grand Cherokees on the lot to see what is not visible on the internet.

Months later I stop by to pick up the Hemi badge I had ordered for the Grand Cherokee I had ordered (from a different dealer). And I see a beautiful Overland configured exactly as I had spec'd but without the advanced electronics.

Something caught my eye on the sticker ... MY NAME! The scummy dealership used my name to prioritize the building of a Grand Cherokee for their use and sale. In late 2010 the "customer orders" had priority over dealer orders and general builds.

When I confronted them about it they had no guilt, nor willingness to compensate me with a free service. Needless to say I have never done business with since.
__________________
JEEP 3: 2011 Grand Cherokee Overland 4x4, Hemi V-8 with MDS, Multi-speed Automatic with ERS, Quadra-Drive II with Rear ELSD, Off-Road Adventure Group II, Selec-Terrain, Quadra-Lift, Towing Group IV, Advanced Warning & Adaptive Cruise Control, Bright Silver Exterior with Beige Leather Interior
MODS: All-Terrain tires, Passenger-side "Trail Rated" Badge, "5.7L" and "Hemi" Badges, "70th Anniversary" Badge, Mopar Cold Air Intake, Custom Engine Cover, Chrome Fog Light Bezels, Bright Pedals, Illuminated Door Sills, WeatherTech in front / back / cargo / license plate frame, Mopar Roof Rack, Thule Ski Rack, Thule MOAB Cargo Basket
JEEP 4: 2014 Cherokee Trailhawk 4x4, 3.2 liter V-6, 9-speed Automatic with ERS, Active-Drive II with Rear ELSD, Technology Group, Comfort Group, Cold Weather Group, Granite Exterior with Brown Interior
Reply With Quote
  #17  
Old 01-30-2012, 10:47 AM
armoredsaint's Avatar
Premium Member
My Jeep: 2012 5.7L WK2
 
Join Date: Nov 2011
Location: Ohio
Posts: 1,288
Thanks: 12
Thanked 11 Times in 11 Posts
Rep Power: 234436
armoredsaint has a reputation beyond reputearmoredsaint has a reputation beyond reputearmoredsaint has a reputation beyond reputearmoredsaint has a reputation beyond reputearmoredsaint has a reputation beyond reputearmoredsaint has a reputation beyond reputearmoredsaint has a reputation beyond reputearmoredsaint has a reputation beyond reputearmoredsaint has a reputation beyond reputearmoredsaint has a reputation beyond reputearmoredsaint has a reputation beyond repute
Re: Why I hate Jeep dealers

__________________
Reply With Quote
  #18  
Old 01-30-2012, 02:12 PM
Knightrider03m's Avatar
Everyday I'm shuffling
My Jeep: 2012 3.0L
 
Join Date: May 2009
Location: In the mud now
Posts: 6,128
Thanks: 13
Thanked 18 Times in 18 Posts
Rep Power: 323355
Knightrider03m has a reputation beyond reputeKnightrider03m has a reputation beyond reputeKnightrider03m has a reputation beyond reputeKnightrider03m has a reputation beyond reputeKnightrider03m has a reputation beyond reputeKnightrider03m has a reputation beyond reputeKnightrider03m has a reputation beyond reputeKnightrider03m has a reputation beyond reputeKnightrider03m has a reputation beyond reputeKnightrider03m has a reputation beyond reputeKnightrider03m has a reputation beyond repute
Send a message via AIM to Knightrider03m
Re: Why I hate Jeep dealers

I've had my cars come back with under or over inflated tires before.
__________________
-Marcus-
2012 Ford Escape XLT 3.0L V6 AWD White Suede
Current mods: 6000K HID low/hi beams; Passport 9500ix; Garmin NUVI50 5% Tint; Tinted Tails; Duel Exhaust; Debadge
Future mods: Lowing kit; Engine Tune; Black wheels; Monotone Paint Job
Reply With Quote
  #19  
Old 01-30-2012, 03:46 PM
tyresmoker's Avatar
Member
My Jeep: 2011 5.7L WK2
 
Join Date: Jul 2011
Location: Connecticut
Posts: 173
Thanks: 0
Thanked 3 Times in 3 Posts
Rep Power: 29618
tyresmoker has a reputation beyond reputetyresmoker has a reputation beyond reputetyresmoker has a reputation beyond reputetyresmoker has a reputation beyond reputetyresmoker has a reputation beyond reputetyresmoker has a reputation beyond reputetyresmoker has a reputation beyond reputetyresmoker has a reputation beyond reputetyresmoker has a reputation beyond reputetyresmoker has a reputation beyond reputetyresmoker has a reputation beyond repute
Re: Why I hate Jeep dealers

Quote:
Originally Posted by Breitling65 View Post
I don't know is it dealer that bad or mechanic who did the job, does it make any difference? I know one thing it would never happen on MB or other higher level cars brands. I guess people right when they said - I am getting Lexus not just because this car is amazing but also because their dealers/service departments are great too. Sloppy job and charging for that is mark of Jeep dealers to me. I would always prefer my friend in local garage doing oil changes and I would even pay him bit more for doing great job.
Yeah sure....keep dreaming! I can write chapters regarding some of the hack service we have recieved from MB, BMW and Range Rover.
The only advantage you get with the marques is a loaner car as far as I am concerned...
__________________
Tyresmoker
Current:
2011 MG Summit 5.7
2011 BMW X3
Retired:
2008 Super Duty Lariat Diesel
2007 MB ML CDI
Fired:
2003 Range Rover HSE
Reply With Quote
  #20  
Old 01-30-2012, 03:52 PM
MSCA's Avatar
Member
 
Join Date: Jul 2010
Posts: 697
Thanks: 0
Thanked 4 Times in 4 Posts
Rep Power: 2216
MSCA is on a distinguished road
Re: Why I hate Jeep dealers

That sucks, but you should consider yourself lucky that it was just washer fluid (basically water) instead of leaving the oil cap off. That happened to my buddy and he ended up with oil all over his engine compartment instead of in the engine where it belongs.
__________________
New York suburbs....2011 WK2 (sold)....2011 Audi A5....2004 4Runner
Reply With Quote
  #21  
Old 01-30-2012, 04:21 PM
Senior Member
 
Join Date: Oct 2010
Posts: 1,169
Thanks: 1
Thanked 11 Times in 11 Posts
Rep Power: 2635
jeep2011 has a reputation beyond reputejeep2011 has a reputation beyond reputejeep2011 has a reputation beyond repute
Re: Why I hate Jeep dealers

I would notify the service manager that this happened, so they can take the proper action in the future. It might have been an honest mistake, it does happen. I picked up mine one time and they had mud tracked all over inside. I called the service manager over to look at it, they cleaned it up and it has never happened again.

If it was splashing for two weeks you should have noticed something leaking from the Jeep at some point.
__________________
Current: 2011 GC Overland 4X4 Mineral Grey, HEMI
Reply With Quote
  #22  
Old 01-30-2012, 04:28 PM
SvenskaJeepGuy's Avatar
Let's Roll
My Jeep: 2005 4.7L WK
 
Join Date: Dec 2009
Location: Scranton PA
Posts: 13,091
Thanks: 140
Thanked 163 Times in 153 Posts
Rep Power: 1255360
SvenskaJeepGuy has a reputation beyond reputeSvenskaJeepGuy has a reputation beyond reputeSvenskaJeepGuy has a reputation beyond reputeSvenskaJeepGuy has a reputation beyond reputeSvenskaJeepGuy has a reputation beyond reputeSvenskaJeepGuy has a reputation beyond reputeSvenskaJeepGuy has a reputation beyond reputeSvenskaJeepGuy has a reputation beyond reputeSvenskaJeepGuy has a reputation beyond reputeSvenskaJeepGuy has a reputation beyond reputeSvenskaJeepGuy has a reputation beyond repute
Garage
Re: Why I hate Jeep dealers

Quote:
Originally Posted by Breitling65 View Post
I don't know is it dealer that bad or mechanic who did the job, does it make any difference? I know one thing it would never happen on MB or other higher level cars brands. I guess people right when they said - I am getting Lexus not just because this car is amazing but also because their dealers/service departments are great too. Sloppy job and charging for that is mark of Jeep dealers to me. I would always prefer my friend in local garage doing oil changes and I would even pay him bit more for doing great job.
Hahaha that happens with every brand
__________________
Reply With Quote
  #23  
Old 01-30-2012, 04:54 PM
lll2for3lll's Avatar
Premium Member
My Jeep: 2005 3.7L WK
 
Join Date: Dec 2010
Location: North Myrtle Beach, SC
Posts: 6,349
Thanks: 487
Thanked 66 Times in 63 Posts
Rep Power: 469763
lll2for3lll has a reputation beyond reputelll2for3lll has a reputation beyond reputelll2for3lll has a reputation beyond reputelll2for3lll has a reputation beyond reputelll2for3lll has a reputation beyond reputelll2for3lll has a reputation beyond reputelll2for3lll has a reputation beyond reputelll2for3lll has a reputation beyond reputelll2for3lll has a reputation beyond reputelll2for3lll has a reputation beyond reputelll2for3lll has a reputation beyond repute
Garage
Re: Why I hate Jeep dealers

Is the OP serious.....

This is a joke thread right?
__________________
Jeep: 2005 WK | OME Lift Kit & 1.5 Rear Coil Spacers (3" of lift front & rear) | 255/75/17 BF Goodrich Mud Terrain KM1 on stock wheels (no spacers) | SCT Tuner with 93 Octane Tune | Fastman TB | K&N 77 Series | Pioneer 7" Double Din | Pioneer D-Series 6 Speaker Upgrade | Custom Rear Peek-A-Boo Camera | 5K TRS XB35 HID Bulbs & Mini Morimoto Retrofitted Projectors | Parking Lights Deleted | PIAA 510 in OEM foglight location modded for OEM foglight harness | 6K V-LEDS Reverse | 5K V-LEDS License Plate | 6K V-LEDS Interior | Custom Overhead Console Blue Ambient Light | LXHarness Complete Blue Interior Upgrade | 5% on top of 20% Tint & 50% on the whole windshield | Debadged
Bike: 2009 Yamaha Raven R1 | CrossPlane | Far from stock | Quicker/Faster than your SRT
Reply With Quote
  #24  
Old 01-30-2012, 07:27 PM
Premium Member
 
Join Date: Jan 2011
Posts: 318
Thanks: 0
Thanked 1 Time in 1 Post
Rep Power: 1646
Breitling65 is on a distinguished road
Re: Why I hate Jeep dealers

Quote:
Originally Posted by lll2for3lll View Post
Is the OP serious.....

This is a joke thread right?
Joke? Why do you keep your washer gap closed? Keep it open all the time and we will think it is a joke whatever you will see under your hood. Just keep adding it every 2-3 days ...
__________________

__________________
2013 Jeep Wrangler Unlimited Sport S, White
2012 Mercedes Benz C350 coupe, White
Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Jeep won't let dealers order black? BuckeyeSRT Grand Cherokee - WK2 - 6 04-01-2011 11:42 AM
I hate my Jeep. DavidESchiller Grand Cherokee - WK 6 10-09-2010 07:00 PM
Shame that staff at dealers does not mimic quality of Jeep ncollado Grand Cherokee - WK2 - 34 09-27-2010 06:46 PM
Jeep Dealers in New Jersey - Recommendation Requested Angel Grand Cherokee - WK2 - 14 08-18-2010 05:05 PM
Jeep dealers by sales volume Bulkhead Grand Cherokee - WK2 - 10 08-18-2010 04:16 PM

Powered by vBadvanced CMPS v3.2.3

All times are GMT -5. The time now is 04:31 AM.


Powered by vBulletin® Version 3.8.8 Beta 4
Copyright ©2000 - 2014, vBulletin Solutions, Inc.
Copyright 2012 - JeepGarage.Org
The Jeep Grand Cherokee Owners Community