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  #49  
Old 01-31-2012, 11:10 PM
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Re: Why I hate Jeep dealers

Not a fan of Sansone myself. I personally would have brought it up and not paid for the "extra" service. Would it piss me off, yeah but I wouldn't get hell bent on it.

I agree that I have little faith in dealers in general but every now and then, I get one that shines and renews my faith. I generally do all my maintenance just because I want to be sure it's done a certain way, but since we bought the 11 WK2, I have been taking it to the dealer to get the routine stuff. The other day I crawled under the jeep to check the fog lamp and noticed some sort of access hole on the bottom (probably to get to the drain plug) open. The door or cover is there but like stuck inside. Piss me off, a little bit but I have more pressing things to concern myself with.

Also, I kinda like using the rainex washer fluid, so I tell them not to fill it up, that I will take care of it.

BTW, I can't say I would recommend Freehold on Rt 9 either.

Edit: That Vagisil comment was funny. Kudo's to the poster. I see the OP point, but nonetheless the Vagisil is a funny comment.
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  #50  
Old 01-31-2012, 11:19 PM
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Re: Why I hate Jeep dealers

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  #51  
Old 02-01-2012, 01:45 PM
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Re: Why I hate Jeep dealers

Just nail them on your post service survey.
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Old 02-02-2012, 07:51 AM
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Re: Why I hate Jeep dealers

Quote:
Originally Posted by bry@n View Post
Not a fan of Sansone myself. I personally would have brought it up and not paid for the "extra" service. Would it piss me off, yeah but I wouldn't get hell bent on it.

I agree that I have little faith in dealers in general but every now and then, I get one that shines and renews my faith. I generally do all my maintenance just because I want to be sure it's done a certain way, but since we bought the 11 WK2, I have been taking it to the dealer to get the routine stuff. The other day I crawled under the jeep to check the fog lamp and noticed some sort of access hole on the bottom (probably to get to the drain plug) open. The door or cover is there but like stuck inside. Piss me off, a little bit but I have more pressing things to concern myself with.

Also, I kinda like using the rainex washer fluid, so I tell them not to fill it up, that I will take care of it.

BTW, I can't say I would recommend Freehold on Rt 9 either.

Edit: That Vagisil comment was funny. Kudo's to the poster. I see the OP point, but nonetheless the Vagisil is a funny comment.

That is my point, Sonsone or Freehold -> all the same cr.p. This is something that belongs to the any Jeep dealers/service culture. Unfortunately they don't understand that the will lose many people potentially would like to get Jeep but scared of these stories. I went there ONLY because of TSB's, I took my oil with me and all I asked is to change it.
I wouldn't repeat this, I have place where to change oil and fine with how my car is running now until lease ends.
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  #53  
Old 02-06-2012, 07:12 AM
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Re: Why I hate Jeep dealers

I can understand what your ill feelings toward the dealership. I have had some bad experiences over the years and that is why I do as much work on my vehicles as I can. I had a problem the day I bought mine. Popped the hood and looked things ove and noticed the power sterering fluid was really low (Jeep had 12 miles on it). Asked them to check it out and fill it up. As I waited on the mechanic I started reading the cap and it says use fluid designed for electric power steering pumps and do not mix. The mechanic brought out a bottle that said Mopar Power Steering Fluid and before he started to pour it in I asked him if he was sure it would be alright since the 12 3.6 WK2's have electric pumps. He said it would be fine. Next day started having my doubts and started combing the web and found out that what he put in would cause harm to the pump. I called the dealership and complained and told them I would be there first thing the next morning. Got there first thing and the mechanic who put the fluid in got really defensive about it. He came back with some literature that said ou could use what he put in but of course he would never admit what he originally put in to raise the level to begin with. I didn't have much of a case to keep arguing since I had no proof of what he put in. I stopped at another jeep dealership and bought a pint of the stuff your supposed to use which meets MS-11655. I have been using a turkey baster to remove fluid out of the reservoir and replace with new every few days now. Hope that will keep any problems from arising but if the pump does burn up then hopefully it will be under warranty.
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  #54  
Old 02-06-2012, 07:14 AM
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Re: Why I hate Jeep dealers

My dealership gave me a free oil change this past Saturday. I walked to the desk to pay and and the service manager said, "It's on me.".

PS: They really love my Jeep.
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