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  #13  
Old 04-21-2011, 05:54 AM
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Re: Why I never buy a Chrysler - Jeep SUV again?

Love my Jeep... Not a fan of the dealer.. from sales to service to knowledge. They just had the one I wanted.

That said... if I go the route of another Chrysler/Jeep product, I will go to a different dealer.

FWIW... my wife-s Benz dealership is amazing and all of our Benz's have been very reliable.
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  #14  
Old 04-21-2011, 06:50 AM
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Re: Why I never buy a Chrysler - Jeep SUV again?

Service can vary from dealer to dealer. I typically take mine to a dealership near where I work only because their shuttle van can drop me off at work. But I hate them there. I won't go into why; there's several reasons.
But when I occasionally have work done at the dealer near my house, it's like I'm getting it serviced at to luxury dealer or something because of the the way they treat me, and the vehicle. The difference is actually quite astounding.
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  #15  
Old 04-21-2011, 07:03 AM
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Re: Why I never buy a Chrysler - Jeep SUV again?

I'm with mjw930.......Really your complaining about a scratch in your seat and a radio issue that's been a known problem for several months for hundreds of people who you don't see on here bashing Jeep because they haven"t got there radio fixed yet or a scratch in there seat, but i'm sure it plays the radio, cd's and satellite music just fine, just not your ipod. And a scratch to your rear seat? Let me guess, you found it after driving it home and had several people climb thru it showing it off and now want the dealer to fix it? If I was a dealer the only way I would be worried about fixing a scratch in a seat was if it was there on delivery from the factory. And if it was there before purchasing the vehicle shame on you for driving away with it like that!
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  #16  
Old 04-21-2011, 07:10 AM
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Re: Why I never buy a Chrysler - Jeep SUV again?

Mercedes reliable?? HAHAHA if you consider not leaving you stranded reliable, then yes. Mine never did, but it was always in for something breaking. Power sunshades, instrument clusters going out, fuel sending units....I can go on and on.

I think you just had a bad dealer experience. The same holds true to both GM dealers in my town. They couldn't fix anything and kept saying it was normal. I vowed 10 years ago to never buy one again.....Last year I decided to give them another shot with a tahoe, BIG mistake the same crap again and again. They could never fix anything....6 months I had that car the shortest time I ever owned a vehicle. My Jeep dealer here is great so far and they really go out of the way to make sure its fixed.....and I didn't even buy it from them.
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  #17  
Old 04-21-2011, 07:23 AM
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Re: Why I never buy a Chrysler - Jeep SUV again?

I would sell that thing ASAP and get me one of them new Ford Flex vehicles.Too many problems with your WK2 is not acceptable!!!!!!!!
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  #18  
Old 04-21-2011, 07:24 AM
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Re: Why I never buy a Chrysler - Jeep SUV again?

The donuts are stale at my dealer's service lounge.
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  #19  
Old 04-21-2011, 07:54 AM
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Re: Why I never buy a Chrysler - Jeep SUV again?

You get doughnuts!!!!!!! Gotta have a talk with me dealer!!!!!
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  #20  
Old 04-21-2011, 08:09 AM
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Re: Why I never buy a Chrysler - Jeep SUV again?

Quote:
Originally Posted by fourwheelin7 View Post
I'm with mjw930.......Really your complaining about a scratch in your seat and a radio issue that's been a known problem for several months for hundreds of people who you don't see on here bashing Jeep because they haven"t got there radio fixed yet or a scratch in there seat, but i'm sure it plays the radio, cd's and satellite music just fine, just not your ipod. And a scratch to your rear seat? Let me guess, you found it after driving it home and had several people climb thru it showing it off and now want the dealer to fix it? If I was a dealer the only way I would be worried about fixing a scratch in a seat was if it was there on delivery from the factory. And if it was there before purchasing the vehicle shame on you for driving away with it like that!
I am not bashing Jeep, I wrote at the begining they have Best in class vehicle, with a lot of good features, I am only a customer, If I expect that they solve of problems in a rasonable time and they don't do it, what I should be do?
If you think that discrediting and minimizing problems is the right way, good for you. By the way, The dealer has been very attentive at all times, they have an excelent service, but at the end of the day, if they do not receive the parts and upgrades from the manufacturer, they can do nothing
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Old 04-21-2011, 09:08 AM
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Re: Why I never buy a Chrysler - Jeep SUV again?

Guys, I think we are missing gomaximo's point here. He simply saying that customer service post purchase is as important as the vehicle's pre-purchase experience or the vehicle itself. I agree.

I absolutely love my new Summit! But I hated my experience obtaining it & hoping I can find a good dealer to perform the normal maintenance during my ownership.

Before this Jeep, I had an Acura for 5 years. I must say that I liked my Acura RDX but never crazy about it (as I am now with my new Jeep). However, the customer service and dealer maintenance experience was a pure joy. My Acura dealer was first class. They remember my name when I walked in, they never tried to push maintenance that wasn't required, they offered me loaner cars if I didn't have a ride back to work, & they washed my car after every visit.

All that first class service made me want to buy another Acura. I have two friends that will only buy Acuras primarily because of their outstanding service. Jeep could learn from their example.
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  #22  
Old 04-21-2011, 09:33 AM
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All relative for cars w as much technology as we have these days. I'd rather have a sic ride!!
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