Post title says all, Why I never buy a Chrysler - Jeep SUV againg?. The answer is simple, the after sales service.
I have to admit that the vehicle in terms of design and performance is a best in class, but when it comes to solving warranty problems, the manufacturer is Last in class.
Issues such as 430N malfunctions (That I have in my GC) with a promise of an update that never comes and it seems that any part that is requested by warranty issue go to national back order (in my case one scratch on a seat and 30 days and the part doesn't appear ) and when speak with the manager in customer care - call center , it seems that we should be grateful that they are trying to find the part, because manufacturers of parts has no on inventory; at this point I have some question: If Jeep has no parts to cover warranty issues, How they continue assembling vehicles? What is most important for Chrysler-Jeep sell and do not respond effectively to their customers?. They do not think that this way of handle clients, have a boomerang effect?
But is a fact, the responses does not correspond to the amount of money paid and that you expect be covered by a solid warranty and effectively post-sales service.
At this time, I must consider if I will keep my 2011 GC (with 1089 miles and 40 days) and pray to God everyday for not have any problem that I need use Chrysler-Jeep after sale service, or return my 2011 GC to Dealer, assume the loss and buy an SUV that will be not best in class but if I will get an effective response from the manufacturer.
It is a problem that today we have all we purchased a GC 2011.