Jeep Garage  - Jeep Forum banner

Why I never buy a Chrysler - Jeep SUV again?

7K views 21 replies 19 participants last post by  JeepCoop 
#1 ·
Post title says all, Why I never buy a Chrysler - Jeep SUV againg?. The answer is simple, the after sales service.

I have to admit that the vehicle in terms of design and performance is a best in class, but when it comes to solving warranty problems, the manufacturer is Last in class.

Issues such as 430N malfunctions (That I have in my GC) with a promise of an update that never comes and it seems that any part that is requested by warranty issue go to national back order (in my case one scratch on a seat and 30 days and the part doesn't appear ) and when speak with the manager in customer care - call center , it seems that we should be grateful that they are trying to find the part, because manufacturers of parts has no on inventory; at this point I have some question: If Jeep has no parts to cover warranty issues, How they continue assembling vehicles? What is most important for Chrysler-Jeep sell and do not respond effectively to their customers?. They do not think that this way of handle clients, have a boomerang effect?

But is a fact, the responses does not correspond to the amount of money paid and that you expect be covered by a solid warranty and effectively post-sales service.

At this time, I must consider if I will keep my 2011 GC (with 1089 miles and 40 days) and pray to God everyday for not have any problem that I need use Chrysler-Jeep after sale service, or return my 2011 GC to Dealer, assume the loss and buy an SUV that will be not best in class but if I will get an effective response from the manufacturer.

It is a problem that today we have all we purchased a GC 2011. :(:(
 
See less See more
#6 ·
agreed X2 I can go on about Honda.....:rolleyes:
 
#8 · (Edited)
I'm betting your dealer has you filed under "customers we wished never came in the front door". Let's see, as I see it you have no REAL problems with your vehicle, just a torn seat (not sure how this is a warranty issue but who knows) and a radio that probably has a hard time working with your iPhone or doesn't have Sirius travel link, something that's more then likely caused by Apple not following bluetooth standards and Mitsubishi screwing up some coding on the radio, all of which will be fixed in due time and you're ready to throw the entire company under the bus. WOW!!!!!!!
 
#9 · (Edited)
Sorry, But any problem, It's a problem, the leather in my rear seat is scratch, and the radio have a some issues like problen reading Ipod, not iphone, loose the configuration each time you turn off the vehicle, the travel link didn't work, etc. ( both valid claims have open status in Customer Care Center)

Why I need to have major problems for get a good service level, I don't expect the problem be solve in 1 week, of course, but 1 month and counting? make not sence.

If this is a "normal" situation, probably I am wrong, who knows!
 
#11 ·
the iphone thing is common across ALL manufacturers.....

get an htc EVO on Sprint...that solved all my phone problems.....
 
#13 ·
Love my Jeep... Not a fan of the dealer.. from sales to service to knowledge. They just had the one I wanted.

That said... if I go the route of another Chrysler/Jeep product, I will go to a different dealer.

FWIW... my wife-s Benz dealership is amazing and all of our Benz's have been very reliable.
 
#14 ·
Service can vary from dealer to dealer. I typically take mine to a dealership near where I work only because their shuttle van can drop me off at work. But I hate them there. I won't go into why; there's several reasons.
But when I occasionally have work done at the dealer near my house, it's like I'm getting it serviced at to luxury dealer or something because of the the way they treat me, and the vehicle. The difference is actually quite astounding.
 
#15 ·
I'm with mjw930.......Really your complaining about a scratch in your seat and a radio issue that's been a known problem for several months for hundreds of people who you don't see on here bashing Jeep because they haven"t got there radio fixed yet or a scratch in there seat, but i'm sure it plays the radio, cd's and satellite music just fine, just not your ipod. And a scratch to your rear seat? Let me guess, you found it after driving it home and had several people climb thru it showing it off and now want the dealer to fix it? If I was a dealer the only way I would be worried about fixing a scratch in a seat was if it was there on delivery from the factory. And if it was there before purchasing the vehicle shame on you for driving away with it like that!
 
#20 ·
I am not bashing Jeep, I wrote at the begining they have Best in class vehicle, with a lot of good features, I am only a customer, If I expect that they solve of problems in a rasonable time and they don't do it, what I should be do?
If you think that discrediting and minimizing problems is the right way, good for you. By the way, The dealer has been very attentive at all times, they have an excelent service, but at the end of the day, if they do not receive the parts and upgrades from the manufacturer, they can do nothing
 
#16 ·
Mercedes reliable?? HAHAHA if you consider not leaving you stranded reliable, then yes. Mine never did, but it was always in for something breaking. Power sunshades, instrument clusters going out, fuel sending units....I can go on and on.

I think you just had a bad dealer experience. The same holds true to both GM dealers in my town. They couldn't fix anything and kept saying it was normal. I vowed 10 years ago to never buy one again.....Last year I decided to give them another shot with a tahoe, BIG mistake the same crap again and again. They could never fix anything....6 months I had that car the shortest time I ever owned a vehicle. My Jeep dealer here is great so far and they really go out of the way to make sure its fixed.....and I didn't even buy it from them.
 
#21 ·
Guys, I think we are missing gomaximo's point here. He simply saying that customer service post purchase is as important as the vehicle's pre-purchase experience or the vehicle itself. I agree.

I absolutely love my new Summit! But I hated my experience obtaining it & hoping I can find a good dealer to perform the normal maintenance during my ownership.

Before this Jeep, I had an Acura for 5 years. I must say that I liked my Acura RDX but never crazy about it (as I am now with my new Jeep). However, the customer service and dealer maintenance experience was a pure joy. My Acura dealer was first class. They remember my name when I walked in, they never tried to push maintenance that wasn't required, they offered me loaner cars if I didn't have a ride back to work, & they washed my car after every visit.

All that first class service made me want to buy another Acura. I have two friends that will only buy Acuras primarily because of their outstanding service. Jeep could learn from their example.
 
This is an older thread, you may not receive a response, and could be reviving an old thread. Please consider creating a new thread.
Top