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  #229  
Old 02-19-2014, 01:18 AM
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Re: Wk2 Rear Knocking Noise Aussie GC Laredo

I have not been on for a while posted this on WK2 - Rear knocking noise - AUSJEEPOFFROAD.COM - AJOR

My 3rd set of rear shocker have failed after only 5400km or 3355 miles, very disappointing because they were the best set very quite. The rumbling noise is worse than ever.
The dealer has confirmed the noise is from the shockers but Chrysler has told them not to replace the shocks as it will not fix the problem.
The dealer has told me Chrysler is working on a fix but has not confirmed when this will be. I will keep on them until they are fixed if we all do this we may get a result sooner rather than latter.
Failing a result I will go to Consumer affairs for help.
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  #230  
Old 02-19-2014, 07:08 AM
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Re: Wk2 Rear Knocking Noise Aussie GC Laredo

Same Sh-- different day.
If you read my post a while ago, the problem will not get fixed anymore. They say is now standard operating. I was lucky enough i was aggressive early during the problem and I got my WK2 bought back from the dealer and got a huge discount on a brand new 2014 Overland. I made sure it did not have SLS on the back so I got it with the Air suspension this time.
I am so glad, I have never been back to the service area and I am enjoying my WK2 and very happy with it.
During my quest to get the old problem fix, I went to the Better Business Bureau and also hire a lawyer. Did a formal complaint against the dealer and also against Jeep.
Jeep never answer directly but a few month after the complaint was view by the local court and a meeting for a solution was set by the judge I got the deal on my new 2014.
No one In here has done anything like this that I can see, you need to step up and make them pay for the problems. I went to the service area with the problem over 10 times in a 1 year period and they replace the shocks 9 times in that same period. I went from AA, AB, AC, AD, AE, AF etc. etc and nothing.
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  #231  
Old 02-19-2014, 07:34 AM
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Re: Wk2 Rear Knocking Noise Aussie GC Laredo

Hi ripcurl
That was a good result for you gives me encouragement to keep going.
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  #232  
Old 02-19-2014, 04:55 PM
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Re: Wk2 Rear Knocking Noise Aussie GC Laredo

HI RIPCURL & JJCC & ANYONE ELSE OUT THERE IN AUSTRALIA - is there anyone else, or any groups in a class action (single or group) with jeep regarding this issue?

Has anyone approached
ACCC/Chamber of Commerce/automotive Ombudsman/Consumer affairs/Minister for transport/4x4 magazines/media?

As I have a 2011 jeep & my warranty is fast running out, I am getting nervous that this problem will never get fixed!
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  #233  
Old 02-19-2014, 07:01 PM
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Sorry but i am in puerto rico.
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  #234  
Old 02-19-2014, 07:03 PM
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Re: Wk2 Rear Knocking Noise Aussie GC Laredo

Quote:
Originally Posted by gazzzzzza1 View Post
HI RIPCURL & JJCC & ANYONE ELSE OUT THERE IN AUSTRALIA - is there anyone else, or any groups in a class action (single or group) with jeep regarding this issue?

Has anyone approached
ACCC/Chamber of Commerce/automotive Ombudsman/Consumer affairs/Minister for transport/4x4 magazines/media?

As I have a 2011 jeep & my warranty is fast running out, I am getting nervous that this problem will never get fixed!
Hi gazzzzzza1
I have rang the RACV who have noted the problem and to get back to them if I require any further help.
I then rang Consumer affairs who were very good, they told me to continue with the dealership until they refuse to fix it.
My dealership have been very good so far but I'm waiting on an answer to a email I sent asking them to confirm what the new TSB is and will they fix the shockers.
I don't know of any groups or class actions. All I can tell at this point is keep on there back.
Hope this helps regards Peter
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  #235  
Old 02-19-2014, 08:38 PM
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Re: Wk2 Rear Knocking Noise Aussie GC Laredo

Thanks Peter, my dealership has been good also, but I have only had a verbal confirmation from the service forman that no further action will be carried out regarding this problem. I will send an email today to confirm in writing that this is the case.
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  #236  
Old 02-19-2014, 08:49 PM
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Re: Wk2 Rear Knocking Noise Aussie GC Laredo

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Originally Posted by gazzzzzza1 View Post
Thanks Peter, my dealership has been good also, but I have only had a verbal confirmation from the service forman that no further action will be carried out regarding this problem. I will send an email today to confirm in writing that this is the case.
Ok will be good to see what they say.
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  #237  
Old 02-20-2014, 03:08 AM
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Re: Wk2 Rear Knocking Noise Aussie GC Laredo

Quote:
Originally Posted by gazzzzzza1 View Post
Has anyone had any success with after market rear shockers/air shockers? My understanding is that there are none available!
I've been regularly checking the Bilstein web site but so far there is nothing for us.
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  #238  
Old 03-20-2014, 07:47 PM
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Re: Wk2 Rear Knocking Noise Aussie GC Laredo

Posted this in ausjeepoffroad an article in an Australian new paper about the rear shocker noise

Here is an article in todays Herald Sun, 21/03/14 Cars Guide. Spokeswoman Karla Leach said
the incidents are isolated and have replaced shockers for greater vehicle enjoyment. Don't you just love the spin they put on it, the noise is driving us mad it simply should not be there.
My dealer ship has replaced 3 sets on mine they are noisy again and have told me there is a new fix coming, at this stage I have know reason not to believe them. Apart from the shockers they have fixed all other problems I think Chrysler will get it right in the end.
giggy 79 is complaining his is noisy, this confirms what I was told, its still occurring in later models.
As I have said previously all of us that have this issue keep complaining to your dealership so we can get them fixed for good.
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  #239  
Old 03-20-2014, 09:50 PM
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Re: Wk2 Rear Knocking Noise Aussie GC Laredo

Hi Guys, I contacted my dealer & told him that the automotive ombudsman required something in writing saying that no further work would be undertaken for this problem & his reply was as follows:

Good afternoon Mr & Mrs Taylor,

This is the correspondence from Chrysler in regards to the Knock from the shockers in your Grand Cherokee.

“Some clunk or chuckle noise is a normal condition over bumps and potholes. There is no safety or durability concern, but in an effort at continuous improvement of our customers’ experience with our vehicle, objectionable noise from shocks is under investigation for future product or service enhancement.”

If you have any further question at all feel free to call me on 54423111 or email me,

King Regards,

John Dean
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  #240  
Old 03-30-2014, 01:45 AM
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Re: Wk2 Rear Knocking Noise Aussie GC Laredo

Try this,

Monroe® 911304 - Jeep Grand Cherokee 2011-2012 Reflex™ Rear Shock
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