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Wood Trim Damage

4K views 12 replies 11 participants last post by  exlr8 
#1 ·
I took delivery of my Overland this past weekend. Everything is great except something I noticed today. On the rear passenger side door, the wood trim is bowed and will not snap into place.

http://picasaweb.google.com/vytruong/GCTrim#

Emailed my sales guy and waiting for a response.
 
#7 ·
being in sales myself I would want to know if my customer wasnt happy or had an issue with a product i sold them. I would rather the customer call me and I'll have service contact the customer to set up a time to resolve the issue. I know most sales people would disagree BUT the best business is repeat business and repeat business looks after its own marketing leading to referrals. At the end of the day people buy from people and no matter what product you sell the customer will always remember their experience. Good or bad.
 
#12 ·
I agree, I bought a used Durango in 2002 and it had a terrible vibration. My salesman made sure service got it taken care of. After rebalancing tires, replacing gears and having engineers check it out they finally found out it was a defective tire. They replaced with all new tires. I would have gone back to them for my upcoming Jeep except the dealership closed a couple of years ago when Chrysler closed several dealerships.
 
#13 ·
I just took delivery of my Overland and have noticed the wood trim in front of the passenger seat is not even, it has definite waves in the surface. You can see and feel these easily.

Is this normal?
 
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