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  #1  
Old 01-11-2011, 08:29 PM
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Wood Trim Damage

I took delivery of my Overland this past weekend. Everything is great except something I noticed today. On the rear passenger side door, the wood trim is bowed and will not snap into place.

http://picasaweb.google.com/vytruong/GCTrim#

Emailed my sales guy and waiting for a response.
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Old 01-11-2011, 08:37 PM
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Re: Wood Trim Damage

Ohhhh that would drive me nuts!
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Old 01-12-2011, 03:43 PM
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Re: Wood Trim Damage

Should have been picked up by QA on the line, but maybe the wood warped after it was installed. I suspect suppliers are getting pressed to rush orders to keep up with assembly demands.
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Old 01-12-2011, 03:52 PM
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Re: Wood Trim Damage

why your sales GUY; he's done with you bro. you need the service department. find that GUY.
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Old 01-12-2011, 04:09 PM
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Re: Wood Trim Damage

^X2
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Old 01-12-2011, 04:26 PM
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Re: Wood Trim Damage

x3, but i doubt youll have much of a problem getting something like that taken care of. congrats on the new ride!
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Old 01-12-2011, 04:28 PM
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Re: Wood Trim Damage

being in sales myself I would want to know if my customer wasnt happy or had an issue with a product i sold them. I would rather the customer call me and I'll have service contact the customer to set up a time to resolve the issue. I know most sales people would disagree BUT the best business is repeat business and repeat business looks after its own marketing leading to referrals. At the end of the day people buy from people and no matter what product you sell the customer will always remember their experience. Good or bad.
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Old 01-12-2011, 05:47 PM
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Re: Wood Trim Damage

2 words, Gorilla Glue

Just kidding, that should be an easy fix but they will probably order a replacement strip so it may take some time.
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Old 01-12-2011, 08:38 PM
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Re: Wood Trim Damage

My sales guy is legit....he is pretty much the relationship between me and the dealer. great guy and I know he will take care of me.
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Old 01-30-2011, 03:00 PM
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Re: Wood Trim Damage

Quote:
Originally Posted by DieselvRR View Post
My sales guy is legit....he is pretty much the relationship between me and the dealer. great guy and I know he will take care of me.
Did they take care of it?
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Old 01-30-2011, 08:41 PM
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Re: Wood Trim Damage

Yup, they took pictures to send to Jeep as a part of the QC process. Ordered a new trim and replaced.
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Old 02-04-2011, 01:40 PM
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Re: Wood Trim Damage

Quote:
Originally Posted by GiggityGiggity View Post
being in sales myself I would want to know if my customer wasnt happy or had an issue with a product i sold them. I would rather the customer call me and I'll have service contact the customer to set up a time to resolve the issue. I know most sales people would disagree BUT the best business is repeat business and repeat business looks after its own marketing leading to referrals. At the end of the day people buy from people and no matter what product you sell the customer will always remember their experience. Good or bad.
I agree, I bought a used Durango in 2002 and it had a terrible vibration. My salesman made sure service got it taken care of. After rebalancing tires, replacing gears and having engineers check it out they finally found out it was a defective tire. They replaced with all new tires. I would have gone back to them for my upcoming Jeep except the dealership closed a couple of years ago when Chrysler closed several dealerships.
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