Originally Posted by GiggityGiggity
being in sales myself I would want to know if my customer wasnt happy or had an issue with a product i sold them. I would rather the customer call me and I'll have service contact the customer to set up a time to resolve the issue. I know most sales people would disagree BUT the best business is repeat business and repeat business looks after its own marketing leading to referrals. At the end of the day people buy from people and no matter what product you sell the customer will always remember their experience. Good or bad.
I agree, I bought a used Durango in 2002 and it had a terrible vibration. My salesman made sure service got it taken care of. After rebalancing tires, replacing gears and having engineers check it out they finally found out it was a defective tire. They replaced with all new tires. I would have gone back to them for my upcoming Jeep except the dealership closed a couple of years ago when Chrysler closed several dealerships.