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  #49  
Old 04-09-2014, 08:03 PM
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I suppose if you never have to deal with them directly and only have to make a few mouse clicks it might not be so bad as if you had to actually interact with the...uh..."fantastic" people that work there.

The first sales guy I talked to was an arrogant jerk. When he asked which vehicle we were considering instead of the Summit I told him the Infiniti FX50. He proceeded to bash Infiniti even after I told him we already owned an Infiniti M45x and loved it and considered it the most impressive vehicle we've ever owned or driven. He continued nonetheless. Then when I told him I wasn't buying that day (I need to run numbers at home, with my wife and talk without dealer prescience) he grabbed my keys and disappeared. I found him working another deal. We were looking to buy, in the next couple days, the most expensive vehicle they had on the lot, and here he is working a deal on a Calibur (or similar) AND holding us hostage at the dealer. I told him to give me my keys immediately or I was calling the cops and having him charged with theft. I stormed out and went straight to my guy at Infiniti and drove an FX50. Finding it inadequate in the space department I grudgingly went back to Ziegler and told one of the "managers" I would buy, but not from Velko (the sales guy). He directed me to another guy...who didn't want to have to deal with us. Got the deal done to find missing key fob, no manuals, stained floor mats, no entertainment system headphones or remote, and bone dry gas tank. Took lots of hounding on my part to get all of what I was owed, they wouldn't replace the floor mats, and I had to call Chrysler to get my manuals. Ziegler is awful. I would have gone to Fields but this was a leftover '11 Summit and Ziegler had $10K off so it's not like I could just go down the street and pick up the same deal. I got it new for less than what used were going for. So I guess that's the only thing Ziegler has going for themselves.
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  #50  
Old 04-10-2014, 11:14 AM
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Re: Zeigler Extended Warranties

Sales tax on service contracts is a state-based thing...each state that has sales taxes has a different categories of things that sales tax is applied to. Sometimes there are local sales taxes and they may or may not follow the same rules as state sales tax. 'Nature of the beast!

---

That said, my transaction with Ziegler was smooth, fast and pleasant.
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  #51  
Old 04-10-2014, 12:02 PM
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Re: Zeigler Extended Warranties

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Originally Posted by MxRacer965 View Post
I suppose if you never have to deal with them directly and only have to make a few mouse clicks it might not be so bad as if you had to actually interact with the...uh..."fantastic" people that work there.

The first sales guy I talked to was an arrogant jerk. When he asked which vehicle we were considering instead of the Summit I told him the Infiniti FX50. He proceeded to bash Infiniti even after I told him we already owned an Infiniti M45x and loved it and considered it the most impressive vehicle we've ever owned or driven. He continued nonetheless. Then when I told him I wasn't buying that day (I need to run numbers at home, with my wife and talk without dealer prescience) he grabbed my keys and disappeared. I found him working another deal. We were looking to buy, in the next couple days, the most expensive vehicle they had on the lot, and here he is working a deal on a Calibur (or similar) AND holding us hostage at the dealer. I told him to give me my keys immediately or I was calling the cops and having him charged with theft. I stormed out and went straight to my guy at Infiniti and drove an FX50. Finding it inadequate in the space department I grudgingly went back to Ziegler and told one of the "managers" I would buy, but not from Velko (the sales guy). He directed me to another guy...who didn't want to have to deal with us. Got the deal done to find missing key fob, no manuals, stained floor mats, no entertainment system headphones or remote, and bone dry gas tank. Took lots of hounding on my part to get all of what I was owed, they wouldn't replace the floor mats, and I had to call Chrysler to get my manuals. Ziegler is awful. I would have gone to Fields but this was a leftover '11 Summit and Ziegler had $10K off so it's not like I could just go down the street and pick up the same deal. I got it new for less than what used were going for. So I guess that's the only thing Ziegler has going for themselves.
Awful story, though if you browse Jeep dealer reviews on Yelp and such I get the impression that this isn't all that uncommon. I dealt with several dealers and it was universally awful. A bunch of fake pricing nonsense (oh, here's the price! Is it really? Not really, it is like $3k more and there's no way we would ever honor that. You'll take it, right?). Ended up buying my Jeep from an Audi dealer and the difference was like night and day. The dealer network is the #1 thing that keeps me looking at other brands - crappy customer service, every greasy salesman trick in the book, no loaner cars. You get Dodge Caliber level of service even though you're buying a $50k+ car. If Jeep wants to play in this price range they really need to step up their game in this area.

What I would really love is to basically make buying cars like buying this warranty. I get a price online, agree to it, come in, get my car, drive away. Basically like the group buy, except this should be standard.
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Old 04-10-2014, 01:05 PM
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The dealer network is why I had originally dismissed owning another jeep. I was replacing my 2004 WJ Limited and liked the vehicle but hated the dealers. We bought my wife's Infiniti M45x CPO from Infiniti and had a fantastic experience! Told sales guy I wasn't buying that day, I always think on it at home and crunch numbers. He said "not a problem but I can't promise it will be here unless I have a deposit though, I hope you understand. If you have any questions, give me a call or come back in." We came back that day and bought it. It had the DVD remote, but it was from the QX and not compatible with the M. Infiniti ordered me one for free even though it was the better part of $300! I get comped oil changes, free hot fresh made food, drinks, etc at Infiniti and they even replace suspect or somewhat worn parts if they think it MIGHT be a problem in the future under warranty before there is even a problem! The rear bumper started peeling 2 years after we bought it so I brought it in and Fields Infiniti replaced the bumper and painted it for free along with providing a loaner. Awesome service. If Jeep wants to play in the luxury arena they need to step up their services to compete. Hard to do though since they sell $15K vehicles and $60K vehicles. They need to do something though for Limited trim level and up buyers at a minimum if nothing else. Part of that luxury level is luxury treatment and service. Neither of which Jeep provides. I said it last time but I think next vehicle will not be a Jeep. I'll be looking at the QX56 instead.
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  #53  
Old 04-10-2014, 04:05 PM
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Re: Zeigler Extended Warranties

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Originally Posted by MxRacer965 View Post
The dealer network is why I had originally dismissed owning another jeep. I was replacing my 2004 WJ Limited and liked the vehicle but hated the dealers. We bought my wife's Infiniti M45x CPO from Infiniti and had a fantastic experience! Told sales guy I wasn't buying that day, I always think on it at home and crunch numbers. He said "not a problem but I can't promise it will be here unless I have a deposit though, I hope you understand. If you have any questions, give me a call or come back in." We came back that day and bought it. It had the DVD remote, but it was from the QX and not compatible with the M. Infiniti ordered me one for free even though it was the better part of $300! I get comped oil changes, free hot fresh made food, drinks, etc at Infiniti and they even replace suspect or somewhat worn parts if they think it MIGHT be a problem in the future under warranty before there is even a problem! The rear bumper started peeling 2 years after we bought it so I brought it in and Fields Infiniti replaced the bumper and painted it for free along with providing a loaner. Awesome service. If Jeep wants to play in the luxury arena they need to step up their services to compete. Hard to do though since they sell $15K vehicles and $60K vehicles. They need to do something though for Limited trim level and up buyers at a minimum if nothing else. Part of that luxury level is luxury treatment and service. Neither of which Jeep provides. I said it last time but I think next vehicle will not be a Jeep. I'll be looking at the QX56 instead.
My experience was that the Audi dealer was offering a reasonably low mile (22.5k), 2013 Jeep Grand Cherokee Overland w/hemi at the end of last year for a really low price (under $34k). After trying to negotiate deals with about a dozen local Jeep dealers I was at my wits end and pretty much assumed that they were going to try to take on several thousand more dollars. Nope. Contacted them asking them for the final price, and indeed the internet price was the final price. Trade in? No problem, gave me a fair trade price with no hassle. Financing? Got me a low rate for 5 years with no money down. Throughout there was absolutely no pressure. Upon arriving was offered refreshments and snacks. The one mistake they made was they neglected to mention that it had the advanced tech package, which was my one hesitation, so I was POSITIVELY surprised. They even delivered it the next day (wanted to do an extra cleaning) to my office for free (about 30 minutes away) and took away my trade in. Delivered complete with a full tank of gas. They then followed up a few days later by phone to make sure the car was performing to my expectations. Why do I have to buy a Jeep from an Audi dealer to get this?

The problem is that these JGCs really ARE amazing cars. The others are just crossovers, not real SUVs. The only real competitor for capability are the Land Rovers, but then you start getting into the reliability issues. Flooring the hemi, it floats to 100mph with ease like a real luxury car. And with deep snow I was going straight through on unplowed roads. Also, being able to buy lifetime maxcare was a huge bonus for me, since I drive a ton (about 24k miles/year) and will blow through my manufacturers warranty by the end of the year. I don't want to risk a car dying on me before I pay it off (it will have 150k+ miles by then).
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  #54  
Old 04-10-2014, 05:16 PM
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Re: Zeigler Extended Warranties

Quote:
Originally Posted by devilsadvocate View Post
My experience was that the Audi dealer was offering a reasonably low mile (22.5k), 2013 Jeep Grand Cherokee Overland w/hemi at the end of last year for a really low price (under $34k). After trying to negotiate deals with about a dozen local Jeep dealers I was at my wits end and pretty much assumed that they were going to try to take on several thousand more dollars. Nope. Contacted them asking them for the final price, and indeed the internet price was the final price. Trade in? No problem, gave me a fair trade price with no hassle. Financing? Got me a low rate for 5 years with no money down. Throughout there was absolutely no pressure. Upon arriving was offered refreshments and snacks. The one mistake they made was they neglected to mention that it had the advanced tech package, which was my one hesitation, so I was POSITIVELY surprised. They even delivered it the next day (wanted to do an extra cleaning) to my office for free (about 30 minutes away) and took away my trade in. Delivered complete with a full tank of gas. They then followed up a few days later by phone to make sure the car was performing to my expectations. Why do I have to buy a Jeep from an Audi dealer to get this?

The problem is that these JGCs really ARE amazing cars. The others are just crossovers, not real SUVs. The only real competitor for capability are the Land Rovers, but then you start getting into the reliability issues. Flooring the hemi, it floats to 100mph with ease like a real luxury car. And with deep snow I was going straight through on unplowed roads. Also, being able to buy lifetime maxcare was a huge bonus for me, since I drive a ton (about 24k miles/year) and will blow through my manufacturers warranty by the end of the year. I don't want to risk a car dying on me before I pay it off (it will have 150k+ miles by then).
Wow, looks like you got a great price on the 2013! I was in similar situation at the begining of this year when i was in the market and the Jeep Dealers not budging on what i felt to be inflated prices . I was initially looking to get a low milage 2012 Overland and i was willing to pay in the 30-32k range but not much more than that. I found two at seperate dealerships, one with the v6 the other with the Hemi, both with about 20k but neither dealer would budge from 35k. Ended up getting a late build 2014 V6 Overland (w/Advanced Tech) with 6k for 38K from a Chevy Dealership in North Carolina. I had to hop on a plane to get there then drive 12 hours back home but it was well worth it because i could not afford the car brand new at the 49k sticker price and would definitley not drop that much coin on a base limited.
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  #55  
Old 04-11-2014, 08:53 AM
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Re: Zeigler Extended Warranties

Quote:
Originally Posted by Chester_Gillette View Post
Wow, looks like you got a great price on the 2013! I was in similar situation at the begining of this year when i was in the market and the Jeep Dealers not budging on what i felt to be inflated prices . I was initially looking to get a low milage 2012 Overland and i was willing to pay in the 30-32k range but not much more than that. I found two at seperate dealerships, one with the v6 the other with the Hemi, both with about 20k but neither dealer would budge from 35k. Ended up getting a late build 2014 V6 Overland (w/Advanced Tech) with 6k for 38K from a Chevy Dealership in North Carolina. I had to hop on a plane to get there then drive 12 hours back home but it was well worth it because i could not afford the car brand new at the 49k sticker price and would definitley not drop that much coin on a base limited.
Sounds like you also got a fantastic deal. Congrats!

I was about to jump in with the DC group buy but my wife was grumbling about dropping what still would be north of $50k with taxes, fees and extended warranty.
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Old 04-12-2014, 09:43 AM
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Re: Zeigler Extended Warranties

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Originally Posted by devilsadvocate View Post
What I would really love is to basically make buying cars like buying this warranty. I get a price online, agree to it, come in, get my car, drive away. Basically like the group buy, except this should be standard.
That's how we did it. Spent time searching dealer inventory within a 300 mile radius. Found the 2014 Limited in exactly the colors and with exactly the options we wanted. It was at a dealer five hours away. The car was on an internet special at about 4% under invoice. I called and asked to speak to the new car sales manager. I dealt with him and we had a deal over the phone in five minutes. We ended up getting the car at about 4.5% under invoice. Dealer through in rubber mats, fender splash guards and a full tank of gas. We showed up with a cashier's check for $41K (paid cash for the car). The dealership did a great job with the test drive and operational instruction. I was in the finance office for about 10 minutes (we declined their extended warranty, buying one later from Ziegler) and we were on our way.

This is the second JGC I have purchased (last one was in 1999) where I researched many dealerships and was not shy about telling the selling dealer I wasn't going to dance the usual dance. I am always courteous, but I set the rules up front by saying "I like this car, but I don't have to have THIS car. There are more out there just like it and I am not afraid to travel to get them."

The internet is a wonderful car shopping tool.
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Old 04-12-2014, 11:01 AM
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Re: Zeigler Extended Warranties

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Originally Posted by HaydenHunter View Post
That's how we did it. Spent time searching dealer inventory within a 300 mile radius. Found the 2014 Limited in exactly the colors and with exactly the options we wanted. It was at a dealer five hours away. The car was on an internet special at about 4% under invoice. I called and asked to speak to the new car sales manager. I dealt with him and we had a deal over the phone in five minutes. We ended up getting the car at about 4.5% under invoice. Dealer through in rubber mats, fender splash guards and a full tank of gas. We showed up with a cashier's check for $41K (paid cash for the car). The dealership did a great job with the test drive and operational instruction. I was in the finance office for about 10 minutes (we declined their extended warranty, buying one later from Ziegler) and we were on our way.

This is the second JGC I have purchased (last one was in 1999) where I researched many dealerships and was not shy about telling the selling dealer I wasn't going to dance the usual dance. I am always courteous, but I set the rules up front by saying "I like this car, but I don't have to have THIS car. There are more out there just like it and I am not afraid to travel to get them."

The internet is a wonderful car shopping tool.
That's ultimately what I did, but I tried your approach with about a dozen dealers. A few even tried to claim they were legit, only to try and tack on an additional several thousand at the end. One pissed me off so much (due to time and effort invested, and the fact that I started by explaining that I expected that price with no additional fees, to which they AGREED) that I bothered writing out a crap review AND emailing the owner, which I never do.
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Old 04-12-2014, 03:05 PM
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Re: Zeigler Extended Warranties

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Originally Posted by devilsadvocate View Post
That's ultimately what I did, but I tried your approach with about a dozen dealers. A few even tried to claim they were legit, only to try and tack on an additional several thousand at the end. One pissed me off so much (due to time and effort invested, and the fact that I started by explaining that I expected that price with no additional fees, to which they AGREED) that I bothered writing out a crap review AND emailing the owner, which I never do.
Yeah, I ended up having them email me an offer sheet...no way was I going to drive 300 miles just to find hidden fees. I even got them to knock off an extra $150 for gas for my trip. Plus they filled the tank of the GC before they handed me the keys.

I did catch them truly at a time that they were fighting a sales volume deadline. I negotiated my deal on a Thursday, picked up the car Saturday and they had to sell a certain number of cars by Monday close of business. While this sounds like normal dealer deadline BS, it was legit. Relative to this, I do believe that my timing also played a part in the good, easy deal I got.
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Old 04-22-2014, 09:30 AM
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Re: Zeigler Extended Warranties

I did end up doing lifetime max care through Ziegler. Price was my only reason for doing so. I'll still avoid them unless absolutely necessary, and recommend nobody purchase a vehicle from them.


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Old 06-01-2014, 12:15 PM
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Re: Zeigler Extended Warranties

just picked up my 14' Overland yesterday and am thinking about this warranty. i purchased a 6 year 60k plan from dealer (koons) (i know it's expensive, but thinking i can cancel it any time within 10 days of purchase, i just went with it). i showed the dealer the pricing from Zeigler, he said the price is old pricing from Chrysler and these websites can be fake. he had some customers with good experience with them, the others dont. the reason is that after the customers purchase the plan, the website never register their plan on Chrysler so when it comes to service, the dealership cant locate their warranty record.

So is this true? and hows your experience with Zeigler or the Chrysler extended warranty, factory backed Dodge, Jeep, Chrysler

i just want to make sure they and genuine and will do the right thing before i cancel my expensive warranty and order through them. appreciate the help
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