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Old 03-25-2013, 07:34 PM
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Angry 2013 JEEP 5.7L Bully Dog Tuner DO NOT BUY!!!!!!

Hi Everyone just wanted to warn everyone before it happens to someone else.

I was being brave and purchased the tuner went through the install process and all was good, Jeep was running fine tuner was working right gauges were fine. The only issue was the frontal collison warning sensor was off as well as the adaptive cruise as well as ABS light was on. I didn't even take the Jeep out of the driveway and I turned off Jeep to tidy up all the wiring and when I went to go start up again and test out my new tune..........NOTHING. Not even instrument panel flickered, so I thought maybe battery dead so I boosted it and nothing, on top of that my key is stuck in the ignition. I called Bully dog support and we did the typical turn it off and then back on again game with the tuner, when that didn't work we tried to load new files onto the SD card and reinstall tuner...hard to do when Jeep will not go into accesory or RUN. We did this for an hour and ended with a we will call you back in a few hours, meanwhile I am now missing a day of work.

6 hours later and no call back I call them wait for 40 minutes on hold and get a new tech, who goes through the exact same steps with me the whole time I am asking him if they even looked at the history of my issue??? After this the "tech" tells me they don't know what is wrong and I can pull my computer and ship it to them in American Falls, I live in Canada not really an option plus that will most likley guarnntee me to lose my warranty. So that leaves me the option of getting towed to the nearest dealer and getting my computer re-flashed while playing dumb. I asked Bully Dog if I get charged for the towing and re-flash will they cover the cost and I was told not a chance but they would pay for me to send the computer.

Sorry I had to rant has anyone else had this issue it seems like a security problem.

Also is Bully Dog normally this awful to deal with????

Thanks
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Old 03-25-2013, 07:56 PM
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Ive used bully dog in the past on some diesel applicatiins, and actually thought it was a great product, sorry to hear about this situation, hope they take care of it for you....
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Old 03-25-2013, 08:06 PM
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Re: 2013 JEEP 5.7L Bully Dog Tuner DO NOT BUY!!!!!!

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Originally Posted by Cobbs85 View Post
that will most likley guarnntee me to lose my warranty.
Considering using any tuner at all voids your powertrain warranty, I wouldn't worry too much about sending them the computer affecting it.
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Old 03-25-2013, 08:23 PM
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Re: 2013 JEEP 5.7L Bully Dog Tuner DO NOT BUY!!!!!!

And just an FYI: if you're planning on getting towed to the dealer and "playing dumb", don't go posting about it on an online forum. I'm sure it sounds paranoid, but sometimes you just never know who's watching.
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Old 03-25-2013, 08:32 PM
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Re: 2013 JEEP 5.7L Bully Dog Tuner DO NOT BUY!!!!!!

Cobbs, thanks for the heads up to the board. Hope you have luck getting it squared away.
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Old 03-25-2013, 09:55 PM
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Re: 2013 JEEP 5.7L Bully Dog Tuner DO NOT BUY!!!!!!

Good luck man...I just installed the Diablo tune and had a few oh shit moments but all went well. Hopefully they get this resolved for your and cover any of your costs!
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Old 03-26-2013, 06:04 AM
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Re: 2013 JEEP 5.7L Bully Dog Tuner DO NOT BUY!!!!!!

I sure hope they resolve it for you. Will they pay for a rental if you send them your computer?
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Old 03-26-2013, 12:53 PM
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Re: 2013 JEEP 5.7L Bully Dog Tuner DO NOT BUY!!!!!!

Wow -- not good. I've read good things about them on the Ram forums. Most prefer their canned tunes vs. Diablo. Diablo seemed way more buggy when the 2011/12 tuners came out.
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Old 03-27-2013, 09:22 PM
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Re: 2013 JEEP 5.7L Bully Dog Tuner DO NOT BUY!!!!!!

It's my understanding that none of the tuners have 2013 5.7 hemi tunes ready yet. Did you not check with them first, to make sure their tunes would work on your copy?

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Old 03-27-2013, 11:46 PM
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Re: 2013 JEEP 5.7L Bully Dog Tuner DO NOT BUY!!!!!!

Quote:
Originally Posted by 13ovsummit View Post
It's my understanding that none of the tuners have 2013 5.7 hemi tunes ready yet. Did you not check with them first, to make sure their tunes would work on your copy?

Rob
Good catch, OP may have jumped the gun...

Edit...bully dog lists 2013.
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Old 03-28-2013, 09:18 PM
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Re: 2013 JEEP 5.7L Bully Dog Tuner DO NOT BUY!!!!!!

Quote:
Originally Posted by DirtyDuc83 View Post
Good catch, OP may have jumped the gun...

Edit...bully dog lists 2013.
Yeah - wondering if that may be a screw-up on their part? They certainly seem to be running away from trying to help him with it ...

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Old 04-11-2013, 12:32 PM
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Re: 2013 JEEP 5.7L Bully Dog Tuner DO NOT BUY!!!!!!

Any updates on this? Would like to know if this tuner would be a good option.
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