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  #13  
Old 07-18-2013, 12:13 AM
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Re: Air Suspension Message

Jp,

Whatever. You can make a claim about Lexus/Toyota as much as you want, but at least they do own up to their problems. Or hey, at least they don't put out a vehicle with this many problems from the start. They make sure they know its going to work first before letting out to the masses. There may have been problems along the way, but if you want to look into the numbers of the reliability of Chrysler/Jeep vs Lexus/Toyota we know the obvious winner. If you did your research you would also know what type of people Chrysler/Jeep generally catered to in the past and quite frankly still does.

However, I will concede that while the reviews by MT or edmunds wasn't about the customer service of the vehicle, but I never said they were. They were about the shining characteristics of the vehicle itself. I just assumed that the Chrysler service would be at least acceptable.

You mention I need another dealer. I have tried 3 separate dealers and not one is any better than the last. That is all the dealers in the area that had the possibility of being decent. There is only one other one and has just as bad reviews as the other 3 and is in a shady part of the city. Now that can't be a coincidence that all the dealers in city of Denver and even outside Denver are all bad.

The service of Ford/Toyota/Lexus etc., are all much better than these places and it's because the level of standards starts at the top and trickles its way down. If the manufacturer doesn't care about customer service then why should the dealers? Its about accountability and Chrysler/Jeep doesn't have it.
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  #14  
Old 07-18-2013, 12:45 AM
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Re: Air Suspension Message

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Originally Posted by ashenmorality View Post
Jp,

Whatever. You can make a claim about Lexus/Toyota as much as you want, but at least they do own up to their problems. Or hey, at least they don't put out a vehicle with this many problems from the start. They make sure they know its going to work first before letting out to the masses. There may have been problems along the way, but if you want to look into the numbers of the reliability of Chrysler/Jeep vs Lexus/Toyota we know the obvious winner. If you did your research you would also know what type of people Chrysler/Jeep generally catered to in the past and quite frankly still does.

However, I will concede that while the reviews by MT or edmunds wasn't about the customer service of the vehicle, but I never said they were. They were about the shining characteristics of the vehicle itself. I just assumed that the Chrysler service would be at least acceptable.

You mention I need another dealer. I have tried 3 separate dealers and not one is any better than the last. That is all the dealers in the area that had the possibility of being decent. There is only one other one and has just as bad reviews as the other 3 and is in a shady part of the city. Now that can't be a coincidence that all the dealers in city of Denver and even outside Denver are all bad.

The service of Ford/Toyota/Lexus etc., are all much better than these places and it's because the level of standards starts at the top and trickles its way down. If the manufacturer doesn't care about customer service then why should the dealers? Its about accountability and Chrysler/Jeep doesn't have it.
I have the solution to your problems. Drive your jeep to you local Lexus dealer and trade it in. I also own a ford by the way and there service is no better.
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Old 07-18-2013, 12:53 AM
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Re: Air Suspension Message

JP, if I could do that without taking a massive hit in value, believe me I most certainly would! However, I can't; thus, I am stuck with the vehicle. Now, I have to make the best I can out of it. If the product is not up to standard to make me happy, and Jeep doesn't care if I am happy or not, then it is my job to push them to raise their standard to satisfy me and my spending 50k. That's a fair statement and reasoning why I am not happy at this point.
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  #16  
Old 07-18-2013, 05:08 AM
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Re: Air Suspension Message

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I know of others that it started with this message and something big happened ...
Can you give specifics?


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  #17  
Old 07-18-2013, 04:04 PM
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Re: Air Suspension Message

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Originally Posted by ashenmorality View Post
Jp,

I realize that. The experiences I have had with dealers, I don't want them touching my car for even basic oil changes. However, I wasn't sure it was a software issue. As I have stated many times, I didn't know it was a software issue, and I am still not confident that it fully is. However, at this point, I guess we'll see. If Jeep is working on it, maybe they will get it right and it only is a software issue. Yet, if there was any doubt in my mind that it wasn't, I wanted to be sure: especially since Jeep is so good at ducking fixing things.
It may be a leap of faith that it is a software issue.

Unless your mountain driving is toggling between aero mode and normal driving height frequently, there shouldn't be a lot happening with the suspension.

The compressor will get hot if there is not enough nitrogen in the system as it struggles to cope with that. [had a jeep mechanic mention that this could be more common than it should be--every molecule of nitrogen costs somebody money]

Or, the heat sensor could be having a bad day and tossing out bogus warnings, or the software could be busted such that a single spurious temperature isn't checked before passing it along to the driver. [one is hardware, the other software]

It definitely isn't normal. I commute on fast suburban roads, where mine drops to normal height at every red light, and goes back to aero soon after traffic gets moving, with a result that mine cycles between aero and normal quite frequently, yet even in temps way over 90's it never complains about heat [unlike me]

Make sure you have them record this on a service call--if they toss you off without putting in a service call you can lose your ability to claim warranty or lemon.
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Old 07-18-2013, 05:17 PM
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Re: Air Suspension Message

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Originally Posted by lstowell View Post
It may be a leap of faith that it is a software issue.

Unless your mountain driving is toggling between aero mode and normal driving height frequently, there shouldn't be a lot happening with the suspension.

The compressor will get hot if there is not enough nitrogen in the system as it struggles to cope with that. [had a jeep mechanic mention that this could be more common than it should be--every molecule of nitrogen costs somebody money]

Or, the heat sensor could be having a bad day and tossing out bogus warnings, or the software could be busted such that a single spurious temperature isn't checked before passing it along to the driver. [one is hardware, the other software]

It definitely isn't normal. I commute on fast suburban roads, where mine drops to normal height at every red light, and goes back to aero soon after traffic gets moving, with a result that mine cycles between aero and normal quite frequently, yet even in temps way over 90's it never complains about heat [unlike me]

Make sure you have them record this on a service call--if they toss you off without putting in a service call you can lose your ability to claim warranty or lemon.

It doesn't need to be any of that. It could be the electronics just sending a false warning every once in a while. If you look at the number of people that have had the cooling down message pop on its hard to believe they all have a real problem. Then someone posted that chrysler said the update will be out in august.
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