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  #25  
Old 02-18-2015, 06:49 PM
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Re: Quadra Lift Air Suspension Failure

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Originally Posted by Jim_in_PA View Post
As long as the mileage and time since in-service is within the eligibility specifications, I don't see why you wouldn't be able to purchase the MaxCare Extended Service Contract, even in your circumstance. But whomever you buy it from would have to confirm on that. (I used Zeigler...best price at the time)

I'm not sure why you are being charged for a second diagnostic fee for the same problem, especially in a short time period...that sounds like something you need to discuss with your dealer service department.
Well, the original issue was April 2013 like I mentioned, and I've taken it to a new dealer. Chrysler opened a case and assigned a case manager today. The dealer called me and said there is zero nitrogen in the tank/lines. I'm guessing the valve the Peter/others have said has failed due to cold weather blew on mine too and leaked all of the nitro out. Regardless, they're charging me $250 to refill it with nitrogen and begin to diagnose the issue. They think there is a leak somewhere, but i don't necessarily think that's the case. I wish I would have bought a GC without the QL. It's never worked correctly.

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  #26  
Old 02-19-2015, 04:14 PM
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Re: Quadra Lift Air Suspension Failure

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Originally Posted by trailrated11 View Post
Well, the original issue was April 2013 like I mentioned, and I've taken it to a new dealer. Chrysler opened a case and assigned a case manager today. The dealer called me and said there is zero nitrogen in the tank/lines. I'm guessing the valve the Peter/others have said has failed due to cold weather blew on mine too and leaked all of the nitro out. Regardless, they're charging me $250 to refill it with nitrogen and begin to diagnose the issue. They think there is a leak somewhere, but i don't necessarily think that's the case. I wish I would have bought a GC without the QL. It's never worked correctly.
Looks like Chrysler is jumping in to help and I have a case manager assigned to it. The main reason they are involved is because it happened while my wife was out driving. I dont believe from and engineering standpoint that should even be a possibility due to safety concerns. They are calling the dealer today to discuss everything. The dealer quoted me $2,350 to replace the compressor...any thoughts?
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  #27  
Old 02-19-2015, 06:01 PM
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Re: Quadra Lift Air Suspension Failure

Well, it's good they are going to work with you, although there's no assurance of what the end result will be since it's out of warranty. The cost of a MaxCare Extended Service Contract is similar to the cost of the compressor and you get a rental car with it, too...'just sayin'...
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  #28  
Old 02-19-2015, 08:00 PM
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Re: Quadra Lift Air Suspension Failure

I agree with above about the maxcare. The price to replace some of these parts is getting crazy, $2350 for a QL compressor, a guy was on here the other day that needed that front center sensor replaced was told $1850, these headlight assemblies are over $1000 each. If you plan on holding onto the jeep for a long time the little over 2k for the lifetime maxcare is something to think about. starting to remind me of the don't own it out of warranty BMWs, well maybe not that bad but these replacement prices are a little surprising
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Old 02-19-2015, 09:04 PM
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Re: Quadra Lift Air Suspension Failure

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Originally Posted by silvermax04 View Post
I agree with above about the maxcare. The price to replace some of these parts is getting crazy, $2350 for a QL compressor, a guy was on here the other day that needed that front center sensor replaced was told $1850, these headlight assemblies are over $1000 each. If you plan on holding onto the jeep for a long time the little over 2k for the lifetime maxcare is something to think about. starting to remind me of the don't own it out of warranty BMWs, well maybe not that bad but these replacement prices are a little surprising
Thanks guys, I appreciate the responses. The case mgr from Chrysler is supposed to call me back tomorrow with options. If the dealership won't cover much of the repair, I will go down the path of talking to the case mgr about a maxcare warranty. I think my only options would be a 1, 2, 3, or 4 year warranty. Either unlimited miles (more expensive), 12k/year option, or 15k/year option. You were right, I could buy a 3 year/45k warranty for much less than this repair. I only put maybe 13k on each year. I'll let you know what comes of it!
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  #30  
Old 02-20-2015, 10:27 AM
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Re: Quadra Lift Air Suspension Failure

'Just to be totally anal ...the MaxCare contract is not a "warranty". It's an Extended Service Contract which is a completely different thing. Historically, I was never one to buy these contracts, but with all the tech on these higher trim level vehicles these days that is expensive to service and replace, I consider the money I put toward the MaxCare contract a bargain over the 6-7 years I'll be driving my Summit. Paying $100 to replace a $2300 part (which is more than I paid for the lifetime contract) plus the cost of a rental for a week already has put me ahead of the game.
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  #31  
Old 02-28-2015, 05:15 PM
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Re: Quadra Lift Air Suspension Failure

Same old story with the Quradra Lift. Why should the consumer be burdened with the cost of a Maximum Care warranty to insulate themselves from a faulty system? A failure of that system is costly and catastrophic. Jeep knows of the problems with the system and fail to acknowledge it with at least a service bulletin. Jeep tried to be crafty to set themselves apart from the rest of the high end SUV market at the expense of the consumer.
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  #32  
Old 03-01-2015, 05:36 PM
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Re: Quadra Lift Air Suspension Failure

QL is just one component of 5000+ that's covered by the MaxCare contract and I didn't buy mine "just" for that one system. QL isn't unique to JGC, either...consider the platform that the JGC was built on that was shared by another "high end" SUV.
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  #33  
Old 04-26-2015, 05:37 PM
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Re: Quadra Lift Air Suspension Failure

Wow, big negativity on the air suspension and jeep in this thread. Hey things break, it happens. Good comments here about only hearing ticked off customers complain, there are hundreds of thousands of QLs on the road, 98% happy. Jeez vigo gets his QL repaired,under warranty too, get a free extended contact and then continues to bitch. You can't make everyone happy. Go get a Honda pilot, lol. I'm happy with QL best riding vehicle I've evr driven. Furthermore it seems like issues have dissolved from 2011, 12, 13 to 2014. Hope my doesn't break but if it does I'll take it in and get it fixed....not bang out a handful of nasty grams on a forum. GL enjoy that free service contract, lol
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  #34  
Old 04-27-2015, 07:37 AM
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Re: Quadra Lift Air Suspension Failure

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Originally Posted by Jeepstare View Post
Wow, big negativity on the air suspension and jeep in this thread. Hey things break, it happens. Good comments here about only hearing ticked off customers complain, there are hundreds of thousands of QLs on the road, 98% happy. Jeez vigo gets his QL repaired,under warranty too, get a free extended contact and then continues to bitch. You can't make everyone happy. Go get a Honda pilot, lol. I'm happy with QL best riding vehicle I've evr driven. Furthermore it seems like issues have dissolved from 2011, 12, 13 to 2014. Hope my doesn't break but if it does I'll take it in and get it fixed....not bang out a handful of nasty grams on a forum. GL enjoy that free service contract, lol
Jeep ended up covering $2250 and asked me to pay a $250 "deductible", so it worked out really well in my situation. @Jeepstare, while I agree most GC's on the road don't have this issue, look at how many have, there are tons of threads on issues with the QL, and that's just the people who bother to get online and post something. I have never seen any TSB's to help us with major issues out, have you?

If you would just get yours fixed and pay up that's great, but reality hits a little closer when you get slapped with a $2500 quote to replace the compressor. The lady at Jeep Customer Care even agreed that was
outrageous for the part, not to mention its on national back order. It's on back order because so many people have had them replaced It took my dealership 7 days to find one available.

I'm not here to bash Jeep by any means, they make great vehicles, I've just had a rough go around with the QL system.

Regardless, I love my GC, and I am glad it's fixed and the QL works perfectly and I'm back on the road. But most of all, I'm glad my wife didn't get hurt when the QL started to deflate and bottomed out, while she was driving.

All is good now, getting ready to haul our boat to the lake, and the GC hauls it like a champ.

Have a good one!
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  #35  
Old 05-01-2015, 09:32 AM
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Re: Quadra Lift Air Suspension Failure

My Overland has been in the shop since Monday (now Friday) just got off the phone with them and they are expecting it to be fixed in 2 weeks from now.

That is 3 weeks I'll be without my Jeep.. We were supposed to go away next week and tow our boat.. that is now cancelled

We are getting a rental on the dealership but wife is loosing it and suspect we'll be going in on Monday to work out a trade for something else.

We have owned it for 8 months. This is the 5th trip to the shop in total after this is done it would have spent 6 weeks in the shop. That means it spends about 15% of the time in the shop.. Just so happy I have maxcare!
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  #36  
Old 05-01-2015, 10:02 AM
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Re: Quadra Lift Air Suspension Failure

I just bought a 2011 overland in early feb. 2 weeks later the QL error came. They replaced a controle module. Error still there. They ordered a new compressor. Took them a week to install. Now it works great so far. It's been 3 weeks and working good. They fixed it free since i just bought it. I need the maxcare warranty though. I wonder if I can still get it on a 2011 with 37k on it.
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