I'm interested in a set of the BWoody performance sway bar end links. Their website says that they come with hardware, but not much else product information. There's a detailed installation "tutorial" on this website, that states the holes in the GC's control arms have to be enlarged, in order to install these links.
Since my GC is all of 8 months old, I don't really want to be making irreversible modifications, like drilling out holes in major components.
So, I decide to contact BWoody Performance, to verify the details on these parts, and find.....
A) they don't appear to have an e-mail address, to answer potential customer's questions;
B) they don't have a toll free phone line, to serve their customers.
OK, I'm not poor, so I bite the bullet, and call their long distance phone number, at my expense. Someone answers the phone promptly, I tell them that I'm looking for some product information, and they tell me that "they'll be right with me", and put me on hold. Again, I'm on MY dime, here. After 7-8 minutes on hold, I hung up.
Is this typical of their customer service?
Since my GC is all of 8 months old, I don't really want to be making irreversible modifications, like drilling out holes in major components.
So, I decide to contact BWoody Performance, to verify the details on these parts, and find.....
A) they don't appear to have an e-mail address, to answer potential customer's questions;
B) they don't have a toll free phone line, to serve their customers.
OK, I'm not poor, so I bite the bullet, and call their long distance phone number, at my expense. Someone answers the phone promptly, I tell them that I'm looking for some product information, and they tell me that "they'll be right with me", and put me on hold. Again, I'm on MY dime, here. After 7-8 minutes on hold, I hung up.
Is this typical of their customer service?