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  #1  
Old 11-30-2015, 12:13 PM
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What's the deal with BWoody Performance?

I'm interested in a set of the BWoody performance sway bar end links. Their website says that they come with hardware, but not much else product information. There's a detailed installation "tutorial" on this website, that states the holes in the GC's control arms have to be enlarged, in order to install these links.

Since my GC is all of 8 months old, I don't really want to be making irreversible modifications, like drilling out holes in major components.

So, I decide to contact BWoody Performance, to verify the details on these parts, and find.....

A) they don't appear to have an e-mail address, to answer potential customer's questions;

B) they don't have a toll free phone line, to serve their customers.

OK, I'm not poor, so I bite the bullet, and call their long distance phone number, at my expense. Someone answers the phone promptly, I tell them that I'm looking for some product information, and they tell me that "they'll be right with me", and put me on hold. Again, I'm on MY dime, here. After 7-8 minutes on hold, I hung up.


Is this typical of their customer service?

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  #2  
Old 11-30-2015, 12:16 PM
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Re: What's the deal with BWoody Performance?

Get the blackops autoworks endlinks. Why put solid links in an independent suspension jeep? The blackops keeps the sway bars in stock height for better performance.
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  #3  
Old 11-30-2015, 12:29 PM
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Re: What's the deal with BWoody Performance?

Quote:
Originally Posted by leadfoot4 View Post
I'm interested in a set of the BWoody performance sway bar end links. Their website says that they come with hardware, but not much else product information. There's a detailed installation "tutorial" on this website, that states the holes in the GC's control arms have to be enlarged, in order to install these links.

Since my GC is all of 8 months old, I don't really want to be making irreversible modifications, like drilling out holes in major components.

So, I decide to contact BWoody Performance, to verify the details on these parts, and find.....

A) they don't appear to have an e-mail address, to answer potential customer's questions;

B) they don't have a toll free phone line, to serve their customers.

OK, I'm not poor, so I bite the bullet, and call their long distance phone number, at my expense. Someone answers the phone promptly, I tell them that I'm looking for some product information, and they tell me that "they'll be right with me", and put me on hold. Again, I'm on MY dime, here. After 7-8 minutes on hold, I hung up.


Is this typical of their customer service?
You actually pay for long distance service?
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  #4  
Old 11-30-2015, 02:07 PM
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Re: What's the deal with BWoody Performance?

I have Bwoody end links on my 09. Never had an issue when ordering. I'm probably going with black ops links for my 15 altitude.


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Old 11-30-2015, 03:48 PM
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Re: What's the deal with BWoody Performance?

Quote:
Originally Posted by BirchyBoy View Post
You actually pay for long distance service?
I was wondering the same thing...
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  #6  
Old 11-30-2015, 06:15 PM
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Re: What's the deal with BWoody Performance?

Quote:
Originally Posted by Scottina06 View Post
Get the blackops autoworks endlinks. Why put solid links in an independent suspension jeep? The blackops keeps the sway bars in stock height for better performance.

I did a search on the black-ops links, several days ago, and found someone who showed that their "ball end sockets" could easily be popped out of their sockets by simple hand twisting of the link. Secondly, this person also showed how when you torque the black-ops links according to their specified torque, 90 ft/lbs, I believe, the threads of the studs distort.

As a side note, if that torque spec is indeed correct, I don't understand it. There are cars whose lug nuts aren't tightened to that degree. IIRC, BMWs tighten their lugnuts to 75 ft./lbs. My wife's Jag's lugnut torque spec is only 92 ft./lbs.

Furthermore, the object of eliminating the ball socket style of end link, is to quicken the reaction of the sway bar to input. The ball socket has a certain amount of inherent movement, before it reacts to input. The "solid" bushing of the BWoody link eliminates that initial deflection. In all honesty, if I wasn't driving my Jeep in the winter, I'd be looking at a heim joint type of sway bar link. I have them on my Corvette, and they work just fine. I doubt that they'd enjoy the road salt, however.






Quote:
Originally Posted by BirchyBoy View Post
You actually pay for long distance service?

Quote:
Originally Posted by Milous View Post
I was wondering the same thing...

What does my telephone service have to do with my comments? I'm discussing questionable customer service. Think YOUR long distance is actually free? I would be willing to bet that you indeed are paying for it, it's just buried off in some "bundle" that you subscribe to. And back to my original sentiments, shuffling a potential customer off on hold, for 7-8 minutes, without AT LEAST checking back, to tell you that you haven't been forgotten, is kind of rude.
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Old 11-30-2015, 07:36 PM
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Re: What's the deal with BWoody Performance?

If you believe that video that was done by bwoody...then so be it. Me and hundreds others have had both and the bwoodys are the ones that fail, squeak and rust. Not gonna argue the other points you make as the blackops links were tested and engineered by a suspension engineer.
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  #8  
Old 12-01-2015, 06:58 AM
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Re: What's the deal with BWoody Performance?

Quote:
Originally Posted by Scottina06 View Post
If you believe that video that was done by bwoody...then so be it.

I neither said that, nor implied that.....


How did you EVER come to that conclusion??
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Old 12-01-2015, 07:19 AM
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Re: What's the deal with BWoody Performance?

I meant that video was done by bwoody......
Its widely known. Also...the stock links have "ball end sockets" for a reason....just like the blackops links. Just trying to help u avoid heartache.....
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Old 12-01-2015, 08:41 AM
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Re: What's the deal with BWoody Performance?

Quote:
Originally Posted by Scottina06 View Post
I meant that video was done by bwoody......
Its widely known. Also...the stock links have "ball end sockets" for a reason....just like the blackops links. Just trying to help u avoid heartache.....

OK, I wasn't aware of that.....

Although I've been an "automotive hobbyist" for well over 40 years, Jeeps are quite new to me. My expertise is more with sports/muscle cars, and because they, by nature, are lower and lighter, they tend to handle much better than my GC. Before purchasing my Jeep, I had only taken a 10-15 minute test ride, and I knew going in, it wasn't a "corner carver", but I didn't realize exactly how ponderous it was. I previously owned a couple of 4WD pickups, but they were smaller and lighter that the GC, hence more nimble and fun to drive.

I'm trying to make some improvements to my GC, so it drives better, and I'm researching the available upgrades. My original question in this topic, revolved around a particular supplier's customer service, or to me, my perceived lack of it. I would think if they were truly interested in maintaining a successful business, they would be somewhat more customer oriented. I was attempting to find out if this is their "normal", before I considered doing business with them.
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Old 12-01-2015, 08:45 AM
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Re: What's the deal with BWoody Performance?

It is from my experience. Multiple shops, phone numbers.....disappearing then reappearing. Ive been in the jeep srt game since 2006.
I can recommend the road magnet springs....mid drop or hybrid. They really improve the GC SRT and you can read more on that.
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  #12  
Old 12-01-2015, 09:05 AM
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Re: What's the deal with BWoody Performance?

Quote:
Originally Posted by Scottina06 View Post
.....I can recommend the road magnet springs....mid drop or hybrid. They really improve the GC SRT and you can read more on that.
Unfortunately, I can't go in that direction, as I have the Quadra-Lift suspension.
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