Stevens Creek Jeep in San Jose, CA: I'm happy, how about others? - Jeep Garage - Jeep Forum

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Old 03-08-2015, 07:07 PM
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Stevens Creek Jeep in San Jose, CA: I'm happy, how about others?

Reading this thread (Bad experience, need to vent), the unfortunate guy wanted to rant not because the vehicle was bad, but because his dealership's service and performance was pretty terrible.

Made me think, I bought mine in San Jose at Stevens Creek Jeep one year ago and so far I've been pretty happy with them, even though my JGC has had some bugs that needed to be fixed.

Does anyone else have direct experience (sales or service or parts) with Stevens Creek Jeep that cares to share here?

I had the P20EE code trip and several trips to the dealership. For most of the 15 total days in the shop, Stevens Creek Jeep sprung for an Enterprise rental. Four trips to the shop, yeah an inconvenience, but the dealership owned the problem and worked with me to resolve it.

I'm going back at the end of the week: my FCW/ACC front radar is randomly alarming.

Still, I love this rig and it is the perfect expedition rig & daily driver for me and SWMBO! And internet forums are places where people love to rant, but I thought I'd say something nice about my dealership who has treated me very well. I hope others also are happy with their service.

.

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Old 03-10-2016, 09:32 AM
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Re: Stevens Creek Jeep in San Jose, CA: I'm happy, how about others?

I'm jumping back in here to say that, one year later and now pursuing a Jeep buy-back (described here: Possible buy-back, or other recourse? What can I reasonably expect from Jeep?), that my dealership continues to be excellent. They helped me through the problems, and they helped me with contacting Jeep Corporate (FCA) to work with resolving my situation. I especially want to thank Dave Glickstein, Service Manager, and Linda Espanol, Customer Relations Manager who have been especially helpful.

It's great having an excellent dealership behind this awesome rig with, to date, less than stellar reliability (so far, but I hope to change that and plan to keep my rig for 300,000, 400,000 miles!).

Thank you, Jeep of Stevens Creek, in San Jose CA!

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