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Old 07-10-2013, 06:04 PM
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2014 audio issues

I purchased a 2014 JCG Overland two weeks ago. I totally LOVE this car. It replaces my 1999 JCG Laredo with 4.7 V8, which I bought new. The '99 had 197,000 miles, but was a low reliability vehicle. Trans went at 100,000 and had to be completely rebuilt. Mechanically the engine was bullet proof. I used synthetic oil from day one along with oversize filter. I think I did about fifty oil changes.

Today I encountered my first problems with the new vehicle. I turn on the radio, the screen shows it playing, but there is no sound.i try everything but to no avail. Next I try to make a phone call, the display shows a phone call being made, but it never happens, although it worked fine previously. Last thing, I go to use the nav system to get home. Again there is no volume whatsoever, although the display look me home fine.

I think this is all connected. I called unconnected support but they were not able to help. The earliest the dealer can take me is Saturday am, but with no loaner.

The car has about 450 miles on it. They say they do the first oil change for free.
I'm honing to bring my own Pennzoil synthetic and the filter cartridge, and see if they will do,the labor at no cost.

Any ideas?
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Old 07-10-2013, 07:34 PM
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Re: 2014 audio issues

Have you checked your fuses? Possible blown fuse for the factory amp?
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Old 07-10-2013, 09:32 PM
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Re: 2014 audio issues

Also there is a known issue with defective volume knob on some models. Try using steering wheel volume controls to crank up the volume and see if that helps.
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Old 07-11-2013, 07:07 AM
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Re: 2014 audio issues

Thank you both for good suggestions. I didn't think of the fuse, but upon checking it is fine. I did try the steering wheel volume control, but to no avail.

I guess this is my welcome to the new era in cars, where the engine, trans, drivetrain are all great, but the issues are with the sophisticated electronics.
I believe that is or has been the Nercedes experience.

We bought a new, top of the line Nissan Rogue, two years ago for my wife. Made in Japan and no problems from day one, until two months ago a woman went through a stop sign and hit my drivers side rear door. The car didn't look too bad, but the damage was so extensive that the repair bill was $14,500.

I will report what the dealer service department has to say on Saturday.

Thanks again.
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Old 07-11-2013, 07:20 AM
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Re: 2014 audio issues

You said you turned on the radio. The radio is never off.

Is it possible you pressed what would normally be the on/off button, and actually muted the sound?


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Old 07-11-2013, 08:00 AM
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Re: 2014 audio issues

Yes, I actually did that repeatedly to see if it would come back on, but no luck.

I still LOVE, LOVE, LOVE the car. I think it is my best car since I was a senior in college 1967-1968 and I had a 1965 Corvette, British Racing Green, two tops, leather seats, 327 365 hp engine, 4.11 rear. That is still is the fastest car I ever owned.

It developed some issues and I traded it in for $1800 for the purchase of a 1969 AMX with the 390 engine. Looking back, a totally dumb decision. From 1965 until 2005 I always had at least one stick shift vehicle.
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Old 07-11-2013, 09:01 AM
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Re: 2014 audio issues

Had the same problem with my 2014 Overland (1000 miles). Dealer had it for 2 days running diagnostic checks given by Jeep techs. Ended up needing new radio. It took a week to get the radio and a day to put it in.
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Old 07-11-2013, 09:13 AM
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Re: 2014 audio issues

Thanks Bob. I suspect I am on the same path. The good thing is that I believe these electronic issues surface at the beginning and it is smooth sailing after that.
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Old 07-11-2013, 03:05 PM
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Re: 2014 audio issues

This is crazy. Last night I woke up at 2am, went down to the garage, and pulled the fuse. It was fully intact, so I pushed it back in, and went back to bed.

I am retired, so today I didn't go to use the car until 11:30 to meet some friends for lunch.

Guess what....everything works perfectly.

All I can figure is this. Just like a cable box, etc where they want you to unplug it for fifteen seconds before you reboot, I think pulling that fuse had the same effect. So thank you for the suggestion!
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Old 07-11-2013, 05:09 PM
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Re: 2014 audio issues

HAHAHAHAHAHA 2am! LOL awesome
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Old 07-12-2013, 05:16 PM
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This same thing happened to me. All I did was pull the fuse for the audio amplifier, which I believe was 70 (not 100% positive though). Then I put it right back in and my radio worked again. I don't know what caused it, but just taking it out and putting it back in fixed the problem.
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