2014 Grand Cherokee Map Update - Page 14 - Jeep Garage - Jeep Forum

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  #157  
Old 04-27-2015, 07:16 PM
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Re: 2014 Grand Cherokee Map Update

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Originally Posted by 1stJeepGC View Post
at least they are showing that they are top of the situation.
They may be on top of it because they have swept it under the rug they walk on.

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  #158  
Old 04-27-2015, 07:25 PM
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Re: 2014 Grand Cherokee Map Update

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Originally Posted by jacko15 View Post
They may be on top of it because they have swept it under the rug they walk on.
Greetings,

Which is way the pressure must be kept up so that they know you can not walk all over your customer base. Those days are long gone. If they need an example, let FCA look at what Ford did when their customer base voiced their opinion about MySyic. Good Bye Microsoft.

Best for now.
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  #159  
Old 04-28-2015, 07:40 PM
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Re: 2014 Grand Cherokee Map Update

I stumbled on this link that was posted in another thread. A few letters to these customer relations zone managers may help also

Chrysler Customer Relations Department
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  #160  
Old 04-28-2015, 07:55 PM
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Re: 2014 Grand Cherokee Map Update

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Originally Posted by 1stJeepGC View Post
. Good Bye Microsoft.

Good Bye is not entirely accurate.

"Ford, Microsoft extend partnership on Sync 3"

Ford-Microsoft partnership continues with software support for Sync 3


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  #161  
Old 04-28-2015, 08:07 PM
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Re: 2014 Grand Cherokee Map Update

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Originally Posted by 1stJeepGC View Post
Greetings,

At this point I would not read into Willx post regarding the problems that FCA/Jeep are encountering. It is more advantageous to keep the pressure on FCA/Jeep with current campaign of letter writing and Facebook. This way they get the message that we are not disappearing.

Best for now.
2 Things to clarify for everyone after reading this thread.

-Updates do exist, the thought that they are not happening for 2014 is not even possible as numerous radios already have different versions of the maps. The later build 2014s had a later version of the maps and the 2015s have yet another (radios may be slightly different but they run the same maps databases).

-I agree that you should definitely press Jeep to get the updates out. Remember I am not FCA and I don't defend them on silly things. This is not a "HERE" Problem because the maps have already been provided to Chrysler for the later 2014s and newer.
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  #162  
Old 04-28-2015, 08:27 PM
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Re: 2014 Grand Cherokee Map Update

2014 Jeep Cherokee... Not the Version other 2014s have. AND if you dig deep there were 2 map versions for the rest of 2014. So the updates exist, the distribution does not. I had this argument with "Here" a year ago.
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  #163  
Old 04-28-2015, 08:40 PM
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Re: 2014 Grand Cherokee Map Update

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Originally Posted by Willx View Post
2 Things to clarify for everyone after reading this thread.

-Updates do exist, the thought that they are not happening for 2014 is not even possible as numerous radios already have different versions of the maps. The later build 2014s had a later version of the maps and the 2015s have yet another (radios may be slightly different but they run the same maps databases).

-I agree that you should definitely press Jeep to get the updates out. Remember I am not FCA and I don't defend them on silly things. This is not a "HERE" Problem because the maps have already been provided to Chrysler for the later 2014s and newer.
Thanks for the information Will much appreciated. Many of us have been complaining to Chrysler on multiple occasions and all we are continually told is that it is HEREs problem and that we should continue to contact HERE for maps. even after elevating it to Chrysler supervisors they completely wash their hands of it and say they don't do maps and to contact HERE. A Chrysler supervisor just a few days ago told me my maps are current (my maps are 2Q 2012) and to work map updates through HERE. The thought that just maybe Chrysler should get involved to figure out the problem of 3 year old maps does not even occur to the supervisor. she just keeps reading from the script that its not her problem. cant these people think for themselves at all? if something doesn't seem right make a phone call ask a question higher up? Chrysler customer service is nothing more than a road block in trying to get information and trying to solve an issue.
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  #164  
Old 04-28-2015, 09:19 PM
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Re: 2014 Grand Cherokee Map Update

And I don't have a good answer to that. I don't like the situation with this and I have had the arguments with both "Here" and FCA. All I know is that FCA has the maps, they get them from "Here" for the vehicles and yet they are not available.

Not sure what the best course of action is here but I would keep pestering both. I will do my thing as well... I may not have posted much but I have been working away in the background trying to get answers
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  #165  
Old 04-28-2015, 09:25 PM
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Re: 2014 Grand Cherokee Map Update

Can someone post info on how to post complaints on Facebook? It sounds like calling customer service is a dead end, but I am definitely frustrated and unhappy I paid for a built in navigation that cannot be updated and is sorely out of date.


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  #166  
Old 04-28-2015, 09:47 PM
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Originally Posted by oilspot View Post
Can someone post info on how to post complaints on Facebook? It sounds like calling customer service is a dead end, but I am definitely frustrated and unhappy I paid for a built in navigation that cannot be updated and is sorely out of date.

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I would recommend to also complain to jeep customer service even though they dont care, the more complaints through all avenues possible the better, at some point it may start to sink in. When they tell you its not their problem and try to wash their hands of it then demand to speak to a supervisor.
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  #167  
Old 04-28-2015, 10:21 PM
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Re: 2014 Grand Cherokee Map Update

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Originally Posted by Willx View Post
-I agree that you should definitely press Jeep to get the updates out. Remember I am not FCA and I don't defend them on silly things. This is not a "HERE" Problem because the maps have already been provided to Chrysler for the later 2014s and newer.
The site I am directed to for map updates is HERE, not FCA/Chrysler/Jeep. The is were the map update transaction is made with HERE. It is entirely based on year of production, no serial number is used. Note on the bottom of the page it is copyrighted to HERE.

'The Services on this site (i.e., your purchase of a product and related fulfillment services) are performed by HERE North America, LLC, 425 West Randolph Street, Chicago, Illinois, 60606, USA
2015 HERE All Rights Reserved.'

You can verify this at this url.

Chrysler Group | Home | HERE
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  #168  
Old 04-28-2015, 10:42 PM
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Re: 2014 Grand Cherokee Map Update

We are being ignored by both FCA and HERE. Neither will admit there is any problem other than pesky customers wanting map updates that don't exist. Makes me wonder why I have two Jeeps in my garage. At least they could admit there is a problem and stonewall us by saying they're working on it. This is just becoming a sad situation.
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