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  #181  
Old 04-29-2015, 10:39 AM
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Re: 2014 Grand Cherokee Map Update

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Originally Posted by jacko15 View Post
Your comment about being a 2 year old. You are ever so right about dealing with both FCA and HERE.

Best for now.

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  #182  
Old 04-29-2015, 11:21 AM
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Quote:
Originally Posted by 46er View Post

That example is a stretch But it already occurred with the early Ford Explorer, one of which I owned. Both Firestone and Ford had shared responsibility, but neither admitted fault; Ford with their design and Firestone their tires. Firestone eventually recalled their tires, Ford took no action other than to blame Firestone and adjust tire pressure guidance. Fortunately, I never had any problems. What ever the issue with our 2014/2015's, the legal beagles will prevent the owners getting any info until it is resolved, that is the only thing that is certain with this.

Just finished programming my new NUVI for our Shenandoah road trip next month
I know its a strech but i guess my point is that if they want to get involved they very easily could, they just have no incentive.
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  #183  
Old 04-29-2015, 11:50 AM
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Re: 2014 Grand Cherokee Map Update

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Originally Posted by silvermax04 View Post
I know its a strech but i guess my point is that if they want to get involved they very easily could, they just have no incentive.
Yep, frustrating. Time for me to move along; I've written the letters and emails, and contacted my dealer and one of the better, IMO, road test groups who said they would bring it up with Jeep. Just waiting for a response on my last email to HERE regarding the 'not supported' message; been 2 days.
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  #184  
Old 04-29-2015, 11:57 AM
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Re: 2014 Grand Cherokee Map Update

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Originally Posted by 46er View Post
Yep, frustrating. Time for me to move along; I've written the letters and emails, and contacted my dealer and one of the better, IMO, road test groups who said they would bring it up with Jeep. Just waiting for a response on my last email to HERE regarding the 'not supported' message; been 2 days.
Greetings,


As always, thank you for your support and aggressiveness for your fellow members.

Best for now.
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http://www.jeepgarage.org/f155/2011-...ver-79121.html
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  #185  
Old 04-29-2015, 12:27 PM
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Re: 2014 Grand Cherokee Map Update

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Originally Posted by 46er View Post
Just waiting for a response on my last email to HERE regarding the 'not supported' message; been 2 days.
I also contacted HERE about the "product not found" message. It's been several days without a response.
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  #186  
Old 04-29-2015, 01:00 PM
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Re: 2014 Grand Cherokee Map Update

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Originally Posted by 1stJeepGC View Post
Greetings,


As always, thank you for your support and aggressiveness for your fellow members.

Best for now.

Thanks; I am certainly not giving up on this issue. I just think everything that had to be said about it has been. Great weather is finally here and it is time to enjoy it in the GC and await further developments, hopefully positive for those affected.
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  #187  
Old 04-29-2015, 02:38 PM
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Re: 2014 Grand Cherokee Map Update

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Originally Posted by mwiseman View Post
I also contacted HERE about the "product not found" message. It's been several days without a response.
Just received the response; nothing new and nothing regarding the 'product not found' message.

"Thank you for inquiring about HERE Maps. Your 2014 Jeep Grand Cherokee came equipped with the newest maps currently available. At this time, the release date of the next update has not been officially announced. Generally updates are released every 12-18 months.

To check the availability of new map updates for your vehicle, please visit www.navigation.com periodically.

If you need additional assistance, please send us your feedback by replying to this email.

Kind regards,

HERE Customer Service
P.O. Box 1588
Orem, UT 84059 "
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  #188  
Old 04-29-2015, 03:06 PM
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Re: 2014 Grand Cherokee Map Update

That's their canned response, I've received it twice before "PRODUCT NOT FOUND", and expect to receive it a third time any day now. I doubt a human is even reading our emails.
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  #189  
Old 04-29-2015, 03:10 PM
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Re: 2014 Grand Cherokee Map Update

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Originally Posted by silvermax04 View Post
The best thing we can do is continue to complain through every avenue possible. Email, snailmail, facbook and spread the word get as many people as possible to complain and elevate to supervisors. The greater the number of complaints the more likely it will start to get attention.
Anybody know any reporters?
CNN reporters would be best....

I'd hate to see anything go class action, as we'd all get a Garmin and double stick tape and a few lawyers would get Bentleys.
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  #190  
Old 04-29-2015, 07:50 PM
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Quote:
Originally Posted by jacko15 View Post
That's their canned response, I've received it twice before "PRODUCT NOT FOUND", and expect to receive it a third time any day now. I doubt a human is even reading our emails.
I got no response on my last email to HERE several days ago.
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  #191  
Old 04-29-2015, 08:13 PM
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Its a fairly sad statement that they probably designed this uconnect at least 4 or 5 years ago but are just now trying to figure out how to get a map update in to it. I would hope they fire the program manager
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  #192  
Old 04-29-2015, 08:51 PM
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Re: 2014 Grand Cherokee Map Update

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Originally Posted by jacko15 View Post
That's their canned response, I've received it twice before "PRODUCT NOT FOUND", and expect to receive it a third time any day now. I doubt a human is even reading our emails.
I sent another reply anyway, just want to see how many same replies I can tally
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