Delores: Hi, my name is Delores with Jeep Customer Care, How may I help you today?
ME: The maps in my 2014 Jeep Grand Cherokee Summit are approaching three years old! When will an update be released?
Delores: I would be happy to give you the phone number to contact for further information.
Delores: May I have your mailing address and phone number please?
ME: If this phone number is for Navteq, it is worthless. For more than 6 months they have been telling me updates will be released soon.
Delores: No this is to update your file so if we send out recalls from Chrysler that we have your mailing addres correct.
Delores: Could I have you verify your mailing address please?
ME: My phone number is XXX-XXX-XXX. My address is: XXXXX
Delores: Thank you ME.
Delores: I am showing that you have 3 open recalls on your file.
ME: What does this have to do with updating the maps in my navigation system?
Delores: It doesn't I just wanted to let you know that you will need to contact your dealership to have these completed. Also you will need to contact NAVTEQ for the Map updates and their phone number is (866) 628-8372.
Delores: We do not have any information on when the maps will be updated however NAVTEQ should be able to advise you with more information.
Delores: Is there anything else that I can look into for you today?
ME: NAVTEQ only says the updates will be available soon. They have said this for more than a half year. I really like my Jeep; but this map update issue is very frustrating. Jeep needs to respond since NAVTEQ won't.
Delores: I apologize however we do not have information for map updates they are done through NAVTEQ.
Delores: So if the map updates are not updated they will advise you if you have the updated version or not.
Delores: I would advise you to contact them.
ME: I have contacted them several times. They aren't anymore helpful than Jeep!
Delores: You can also go to the website mapreporter.navteq.com
Delores: or http://www.here.com
ME: I have, many times. It will only tell me that updates will be available soon.
Delores: I apologize however this is the only place you will be able to get that information on map updates.
Delores: You will have to keep checking back with them.
ME: Obviously Jeep doesn't care about their customers. Thank you.
Delores: We do not deal with the Map Updates this is done through NAVTEQ.
Delores: You have reached the Jeep Customer Assistance Center and we do not handle the Roadway Map updates.
ME: It's a Jeep. A Jeep dealership sold me the vehicle. Jeep should take responsibility for their vehicles.
Delores: We do for the vehicles however this is a navigation update.
Delores: not the vehicle.
ME: The navigation system is part of the vehicle.
Delores: I am unable to further assist you as you will have to contact Navteq Mr. ME.
Delores: I apologize if this is an inconvenience to you however we are not equipped to advise you of map updates.