2014 Grand Cherokee Map Update - Page 18 - Jeep Garage - Jeep Forum

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  #205  
Old 04-30-2015, 11:49 AM
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Re: 2014 Grand Cherokee Map Update

If anyone would also care to send letters to HERE, as I have done, here is a list of HERE management. I sent mine to the CEO, L. M. Kaplan. They certainly have a lot of VP's

HERE North America, LLC Corporate Officers, Directors and C-Level Executives

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  #206  
Old 04-30-2015, 02:19 PM
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Re: 2014 Grand Cherokee Map Update

Quote:
Originally Posted by 46er View Post
Just received the response; nothing new and nothing regarding the 'product not found' message.
I'm not surprised.
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  #207  
Old 04-30-2015, 03:53 PM
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Re: 2014 Grand Cherokee Map Update

I asked HERE why I get a product not found message on their site.

Quote:
Originally Posted by HERE
Thank you for inquiring about HERE Maps. Your 2014 Jeep Grand Cherokee Summit came equipped with the newest maps currently available. At this time, the release date of the next update has not been officially announced. Generally updates are released every 12-18 months.

To check the availability of new map updates for your vehicle, please visit www.navigation.com periodically.

If you need additional assistance, please send us your feedback by replying to this email.
Kind regards,
HERE Customer Service
P.O. Box 1588
Orem, UT 84059
What wonderful customer service!
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  #208  
Old 04-30-2015, 04:57 PM
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Re: 2014 Grand Cherokee Map Update

I actually went through the Jeep customer online chat. The support rep that I spoke to was really surprised to see that the units for the 2014 model Grand Cherokee came up as Product not found. He said he would find out more and call me back. He actually did call me back to my surprise. He contacted HERE and was told that HERE has not officially been selected to distribute maps for the RA4 units and that Jeep could distribute the maps for those units to customers directly. They won't know anything until June/July time frame on if HERE will actually be the company distributing the maps for those units.

At least I got an actual response from online chat. It does sound like Jeep is the hold up on this. When I pressed the support tech, he just said that I'd have to wait until June/July. More people need to use the online chat or speak to an actual person to make sure to bring it to there attention and move it up the chain.
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  #209  
Old 04-30-2015, 05:06 PM
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Re: 2014 Grand Cherokee Map Update

Quote:
Originally Posted by T-Ride View Post
I actually went through the Jeep customer online chat.
I tried this some time ago. Here is the transcript that I originally posted in another thread:

Quote:
Originally Posted by Transcript

Delores: Hi, my name is Delores with Jeep Customer Care, How may I help you today?

ME: The maps in my 2014 Jeep Grand Cherokee Summit are approaching three years old! When will an update be released?

Delores: I would be happy to give you the phone number to contact for further information.

Delores: May I have your mailing address and phone number please?

ME: If this phone number is for Navteq, it is worthless. For more than 6 months they have been telling me updates will be released soon.

Delores: No this is to update your file so if we send out recalls from Chrysler that we have your mailing addres correct.

Delores: Could I have you verify your mailing address please?

ME: My phone number is XXX-XXX-XXX. My address is: XXXXX

Delores: Thank you ME.

Delores: I am showing that you have 3 open recalls on your file.

ME: What does this have to do with updating the maps in my navigation system?

Delores: It doesn't I just wanted to let you know that you will need to contact your dealership to have these completed. Also you will need to contact NAVTEQ for the Map updates and their phone number is (866) 628-8372.

Delores: We do not have any information on when the maps will be updated however NAVTEQ should be able to advise you with more information.

Delores: Is there anything else that I can look into for you today?

ME: NAVTEQ only says the updates will be available soon. They have said this for more than a half year. I really like my Jeep; but this map update issue is very frustrating. Jeep needs to respond since NAVTEQ won't.

Delores: I apologize however we do not have information for map updates they are done through NAVTEQ.

Delores: So if the map updates are not updated they will advise you if you have the updated version or not.

Delores: I would advise you to contact them.

ME: I have contacted them several times. They aren't anymore helpful than Jeep!

Delores: You can also go to the website mapreporter.navteq.com

Delores: or http://www.here.com

ME: I have, many times. It will only tell me that updates will be available soon.

Delores: I apologize however this is the only place you will be able to get that information on map updates.

Delores: You will have to keep checking back with them.

ME: Obviously Jeep doesn't care about their customers. Thank you.

Delores: We do not deal with the Map Updates this is done through NAVTEQ.

Delores: You have reached the Jeep Customer Assistance Center and we do not handle the Roadway Map updates.

ME: It's a Jeep. A Jeep dealership sold me the vehicle. Jeep should take responsibility for their vehicles.

Delores: We do for the vehicles however this is a navigation update.

Delores: not the vehicle.

ME: The navigation system is part of the vehicle.

Delores: I am unable to further assist you as you will have to contact Navteq Mr. ME.

Delores: I apologize if this is an inconvenience to you however we are not equipped to advise you of map updates.
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  #210  
Old 04-30-2015, 05:24 PM
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Re: 2014 Grand Cherokee Map Update

Quote:
Originally Posted by Jakkall View Post
And you probably won't. I guess we're in the twilight zone with this friggin map updates. Ten years from now if you go check for map updates you'll get the same:

"Our records indicate you have the most recent map update for your vehicle. Please check back soon for a map update product."


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I had the most recent update because I also have a 2015 Challenger, I think I still have the link on my desktop. The first thing I did when I picked up my 2015 GC ALTITUDE was update the nav. I hadn't even left the dealer ship.
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  #211  
Old 04-30-2015, 06:10 PM
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Re: 2014 Grand Cherokee Map Update

You guys know that in other markets maps also include traffic/speed camera information... We've got to ask for all the features...
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  #212  
Old 04-30-2015, 07:03 PM
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Re: 2014 Grand Cherokee Map Update

Quote:
Originally Posted by T-Ride View Post
I actually went through the Jeep customer online chat. The support rep that I spoke to was really surprised to see that the units for the 2014 model Grand Cherokee came up as Product not found. He said he would find out more and call me back. He actually did call me back to my surprise. He contacted HERE and was told that HERE has not officially been selected to distribute maps for the RA4 units and that Jeep could distribute the maps for those units to customers directly. They won't know anything until June/July time frame on if HERE will actually be the company distributing the maps for those units.

At least I got an actual response from online chat. It does sound like Jeep is the hold up on this. When I pressed the support tech, he just said that I'd have to wait until June/July. More people need to use the online chat or speak to an actual person to make sure to bring it to there attention and move it up the chain.
Interesting and strange, since the UConnect update site, an FCA Chrysler site, directs you to HERE for 2014 and 2015 map updates. I guess its time for a chat or two.

From one of my earlier posts; the HERE site has this prominently posted,

Quote:
The Official Chrysler Group Uconnect® Map Update Store
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  #213  
Old 04-30-2015, 07:16 PM
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Re: 2014 Grand Cherokee Map Update

I have maintained that this is a Chrysler issue. So I guess further conversations with FCA should include that "Here" says that they are not the distributor.
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  #214  
Old 04-30-2015, 08:26 PM
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Re: 2014 Grand Cherokee Map Update

Got this today. I don't believe it though.

Thank you for contacting FCA Customer Care. We certainly
apologize for the delay with our email response pertaining to your 2014
Jeep Grand Cherokee VIN: xxxcccxxxxcxx

We looked into your inquiry and contacted NavTeq for possible map
updates. As per Melanie at Navteq, there are currently no map updates
available for your vehicle. Melanie did advise they are anticipating a
map update for your vehicle towards the end of 2015.
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  #215  
Old 04-30-2015, 08:35 PM
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Re: 2014 Grand Cherokee Map Update

Quote:
Originally Posted by rolls101 View Post
Got this today. I don't believe it though.

Thank you for contacting FCA Customer Care. We certainly
apologize for the delay with our email response pertaining to your 2014
Jeep Grand Cherokee VIN: xxxcccxxxxcxx

We looked into your inquiry and contacted NavTeq for possible map
updates. As per Melanie at Navteq, there are currently no map updates
available for your vehicle. Melanie did advise they are anticipating a
map update for your vehicle towards the end of 2015.
You have got to be kidding me now we are pushing it into 2016 on 2012 maps. They really cant be that incompetent can they? Good old Melanie has provided 4 dates since last summer and missed every one of them and now end of 2015? if it roles on that long I am going to take steps to seek the money I paid for this navigation option back from FCA
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  #216  
Old 04-30-2015, 08:35 PM
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Re: 2014 Grand Cherokee Map Update

Quote:
Originally Posted by f1anatic View Post
You guys know that in other markets maps also include traffic/speed camera information... We've got to ask for all the features...
Greetings,

That would be nice.

However, I do not see FCA paying the subs to update the software.

Remember, FCA vision is still locked into 2009 mode when it comes to technology.

Best for now.
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