2014 Grand Cherokee Map Update - Page 30 - Jeep Garage - Jeep Forum

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  #349  
Old 05-10-2015, 10:33 AM
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  #350  
Old 05-10-2015, 10:46 AM
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Re: 2014 Grand Cherokee Map Update

Quote:
Originally Posted by Willx View Post
The persons I had contact with at FCA still seemed to think you would get your update through the UConnect site at some point (that was a while ago). I do know FCA has the ability to do this also as mentioned.

Anyway, that is the long winded version of don't loose hope... AND if I get more detailed intel that I can speak of, I will let everyone know.

P.S. and if it magically shows up in distribution as a disc I will see about getting it posted like the good ole days (It will have an activation code, so I need to figure the proper legitimate way of doing that).
Will, if you go to the first link in my post #340 and scroll to the bottom you will see it is a HERE site, see below, as are every auto mfg map update link on it, including Jeep, which all look similar and include the info below at the bottom. Nothing references FCA or UConnect. If FCA is distributing anything, it is out of the ordinary. Granted that FCA should be concerned their customers are getting inferior service from HERE and should try their best to mitigate the problem, but HERE is the real problem.

Quote:
The Services on this site (i.e., your purchase of a product and related fulfillment services) are performed by HERE North America, LLC, 425 West Randolph Street, Chicago, Illinois, 60606, USA
2015 HERE All Rights Reserved.
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  #351  
Old 05-10-2015, 05:53 PM
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Re: 2014 Grand Cherokee Map Update

Quote:
The Services on this site (i.e., your purchase of a product and related fulfillment services) are performed by HERE North America, LLC, 425 West Randolph Street, Chicago, Illinois, 60606, USA
2015 HERE All Rights Reserved.
Dang... Here's the funny thing: I don't need updated GPS maps to realize I work a few minutes walking distance away from HERE.
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  #352  
Old 05-10-2015, 07:05 PM
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Quote:
Originally Posted by f1anatic View Post

Dang... Here's the funny thing: I don't need updated GPS maps to realize I work a few minutes walking distance away from HERE.
Maybe you could walk over at lunch and ask them when the 3 year old maps will be updated? Might work better in person then the canned email brush offs from customer service.
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  #353  
Old 05-10-2015, 07:51 PM
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Re: 2014 Grand Cherokee Map Update

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Originally Posted by f1anatic View Post
Dang... Here's the funny thing: I don't need updated GPS maps to realize I work a few minutes walking distance away from HERE.
When you get over there, give 'em he**

https://youtu.be/wtfCRaNg5EU
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  #354  
Old 05-10-2015, 08:58 PM
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Quote:
Originally Posted by 46er View Post

When you get over there, give 'em he**

https://youtu.be/wtfCRaNg5EU
Hahaha !!
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  #355  
Old 05-11-2015, 11:18 AM
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Re: 2014 Grand Cherokee Map Update

Quote:
Originally Posted by 46er View Post
Will, if you go to the first link in my post #340 and scroll to the bottom you will see it is a HERE site, see below, as are every auto mfg map update link on it, including Jeep, which all look similar and include the info below at the bottom. Nothing references FCA or UConnect. If FCA is distributing anything, it is out of the ordinary. Granted that FCA should be concerned their customers are getting inferior service from HERE and should try their best to mitigate the problem, but HERE is the real problem.
If it comes from chysler.navigation.com then sure it's being retailed by HERE. But since we've never gotten an update we dont know if we'll get it there:

Chrysler Group | HERE

or the FCA owned:

https://www.driveuconnect.com/software-update/


Punting to the HERE site seems to be how all the recent past nav hardware was updated but seems the 8.4 uconnects have never been updated that way so not clear that is how they eventually will be updated. Could be just "that's how it's always been done" and so that's why the websites were set up that way and the CSR scripts are what they are. Since we dont have the contract they signed in front of us we really dont know who is responsible for what, what anyone is allowed to charge, etc.

Even if it all comes from navigation.com, could just be that FCA pays HERE to maintain the website and provide customer support. For example, with at least some of the DVD based systems, the disk has a mopar part number and is sold from the dealers (as well as the navigation.com website). The update disks I have purchased for my 2007 Pacifica all where disks bought from the dealer, not from HERE (or the predecessors) directly.

The 8.4 uconnect's are a different beast than what was before, a different hardware base. It COULD be (as in possibly)- a paradigm shifter. Before the iphone, cell phone updates in the US typically came from the carriers. Apple changed things and made it so they supply the updates themselves. Uconnect is no apple, but point is maybe this was a game changer and the deal they have with HERE is that they distribute it like they did with the RJ units.

Anyone know when the RJ4 units got the map update if it came from the uconnect site or HERE or someplace else? Maybe that's a clue. From this thread seems like maybe it came across with the normal uconnect updates but not clear:
Software Update Uconnect 8.4 / RG3-RG4-RJ3-RJ4 Vers. 14.22.13

also Willx posted that they seem to have come from FCA:
2014 Grand Cherokee Map Update

I guess we'll finally know when an update shows up but until then we're all just guessing what the reality is.
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  #356  
Old 05-11-2015, 05:23 PM
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Re: 2014 Grand Cherokee Map Update

Quote:
Originally Posted by 46er View Post
Will, if you go to the first link in my post #340 and scroll to the bottom you will see it is a HERE site, see below, as are every auto mfg map update link on it, including Jeep, which all look similar and include the info below at the bottom. Nothing references FCA or UConnect. If FCA is distributing anything, it is out of the ordinary. Granted that FCA should be concerned their customers are getting inferior service from HERE and should try their best to mitigate the problem, but HERE is the real problem.
Hmmm... not sure how I should put this... Dealers across the globe have access to "Here" through a dedicated portal. There is nothing there for the RA Series of Radios (or the other 8.4s for that matter). HOWEVER, Map updates and fixes have appeared in the Global Dealerconnect Portal.

So I know that FCA is capable of publishing the updates in their own way. Even though I can log in for the Portal in Peru, on "Here" there is no map update there, but there is a map update from FCA.

I am not saying "Here" is not ultimately responsible but there is something else going on. They published 2014 updates for a NAV system that GM only used for 2 years in a limited range of vehicles. Trust me there are way more NAV capable systems on the road with FCA... it isn't a business case problem.

"Here" is the global distributor but FCA certainly has the right to give out a free update and how they deliver that is up to them...

That is about as much as I can tell you.
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  #357  
Old 05-11-2015, 07:13 PM
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Re: 2014 Grand Cherokee Map Update

I understand that, all I am trying to say is that for we consumers/owners, the only path we have is thru HERE. Everything we are told when contacting FCA regarding this map update issue, is to go thru the UConnect map update site, which directs us to HERE.
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  #358  
Old 05-12-2015, 07:29 AM
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Re: 2014 Grand Cherokee Map Update

Just to again try and stop dead in its tracks all the nonsense about the RA4 units being unable to take updates due to technical considerations such as hard drive size etc., HERE offline maps for Android are:

Europe 9,431.7 MB
North and Central America (whole area, includes all countries and islands) 6,780.3 MB
Canada 2,029.7 MB
Mexico 621.2 MB
USA 4,638.9

QNX installation takes (read page 5 of this document here, the first in a Google Search on QNX installation size) 1 GB at most (when installed fully in a x86 environment which is not the case for our units - probably in the RA3/4 units is a mere 300-500 MB). Drivers are probably another 500 MB so after the MAPS are installed for each region, there are a few Gb left.In an earlier post there was a link to the tech specs of the RA4 unit, which listed 512 MB RAM and 16,000 MB (16 GB) of EMMC flash memory (in lieu of a hard drive). That is sufficient space. Plus
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  #359  
Old 05-12-2015, 10:37 AM
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Re: 2014 Grand Cherokee Map Update

On Chrysler site this morning for '14 JGC: (http://chryslergroup.navigation.com/...ChryslerNA/USD)

"This product will be available May 18th. Please check back with us at that time - thank you!"

Heart be still!!!
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  #360  
Old 05-12-2015, 10:56 AM
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Re: 2014 Grand Cherokee Map Update

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Originally Posted by jacko15 View Post
On Chrysler site this morning for '14 JGC: (Chrysler Group | Home | HERE)

"This product will be available May 18th. Please check back with us at that time - thank you!"

Heart be still!!!
That's from the HERE site

On May 18th the message will be changed to;

Quote:
Due to circumstances beyond our control, the scheduled map update has been postponed to fall 2015.
But maybe not
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