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  #433  
Old 05-18-2015, 03:14 PM
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Re: 2014 Grand Cherokee Map Update

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Originally Posted by 1stJeepGC View Post
Greetings,

If does happen, I would say at the end of the business day or the following morning on the 19th. I like a good update after a Monday morning. Gives time for people to get back into the flow after the weekend.

Best for now.
Well, 1stJeepGC, it seems like you are right. It may be at the end of today or tomorrow if it happens at all.

I was betting that HERE had enough bad publicity with their past delays. I expected they would be selling the upgrades at 8 am Eastern time to make their customers happy. I cannot believe they were not ready to sell and ship bright and early this morning. HOW DO THESE FOLKS THINK?

I hope this isn't another false schedule.

Tom

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  #434  
Old 05-18-2015, 03:19 PM
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Re: 2014 Grand Cherokee Map Update

Greetings,

Maybe the had a freak winter storm at the office and they could not make it in.


Best for now.
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  #435  
Old 05-18-2015, 03:26 PM
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Re: 2014 Grand Cherokee Map Update



https://youtu.be/4NwP3wes4M8
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  #436  
Old 05-18-2015, 03:28 PM
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Re: 2014 Grand Cherokee Map Update

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Originally Posted by tllapointe View Post
Well, 1stJeepGC, it seems like you are right. It may be at the end of today or tomorrow if it happens at all.

I was betting that HERE had enough bad publicity with their past delays. I expected they would be selling the upgrades at 8 am Eastern time to make their customers happy. I cannot believe they were not ready to sell and ship bright and early this morning. HOW DO THESE FOLKS THINK?

I hope this isn't another false schedule.

Tom
Greetings,

On the positive side, after these last few years, this is the most progress to getting this corrected.

If it does not happen this week, then those who have raised the alarm will do it again. By now FCA, is fully aware of what is going on with this drive here at JeepGarge.Org. The last thing they want to be labeled as a product that is worthless once it leaves the factory.

Now it is a waiting game for next few days.

Best for now.
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  #437  
Old 05-18-2015, 03:36 PM
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Re: 2014 Grand Cherokee Map Update

IDK but someone at HERE must not care how stupid they look. First updates were advertised to be in October of 14. That came and went. Then it was "no product available". Now it says release date is May 18th. I checked the globe and I believe it is May 18th or later everywhere. Maybe its May 18th of 2016.
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  #438  
Old 05-18-2015, 03:50 PM
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Re: 2014 Grand Cherokee Map Update

Greetings,

The reality with dealing with H.E.R.E. in this current period with their status unknown is simply pot luck. Management and the employees do not know if they are going to around if they are sold. Is their any dedication left at H.E.R.E.? We are at the will right now.

The bottom line is FCA at this juncture has to take the lead. This will only happen if the pressure does not let up. As Willx said a few posts back, FCA has a means to distribute the solution once it is ready. If it requires a visit to the dealer, then that is what it takes.

In all fairness to H.E.R.E., i would give them till the end of the day on the 20th to make good. Then we have to step up the pressure.

Best for now.
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  #439  
Old 05-18-2015, 04:21 PM
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Re: 2014 Grand Cherokee Map Update

Quote:
Originally Posted by 1stJeepGC View Post
In all fairness to H.E.R.E., i would give them till the end of the day on the 20th to make good. Then we have to step up the pressure.

Best for now.
Never, ever give a definite date to do something for consumers if there is even a remote chance of missing it, and the chances for HERE missing a date is far from remote. If it is not released today, the 18th, the little credibility they might have gained with the announcement disappears and there will be little chance of my going for the update; free or discounted and definitely not at full price.
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  #440  
Old 05-18-2015, 04:31 PM
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Re: 2014 Grand Cherokee Map Update

Quote:
Originally Posted by otherwisebusy View Post
IDK but someone at HERE must not care how stupid they look. First updates were advertised to be in October of 14. That came and went. Then it was "no product available". Now it says release date is May 18th. I checked the globe and I believe it is May 18th or later everywhere. Maybe its May 18th of 2016.
There was also August 2014, October 2014, Fall 2014, January 2015, Summer 2015 and December 2015 given and now May 18th 2015 which is at COB. I guess technically they have until midnight not holding my breath though.
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  #441  
Old 05-18-2015, 04:44 PM
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Re: 2014 Grand Cherokee Map Update

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Originally Posted by 46er View Post
Never, ever give a definite date to do something for consumers if there is even a remote chance of missing it, and the chances for HERE missing a date is far from remote. If it is not released today, the 18th, the little credibility they might have gained with the announcement disappears and there will be little chance of my going for the update; free or discounted and definitely not at full price.
Greetings,

Do you really think that H.E.R.E. cares? They have done this before. The only difference this time, it seams that the pressure was on somebody and they complied with the request. Is this going to be executed for release? Your guess is good as mine.

So hopefully they come thru within the next 72 hours.

Best for now.
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  #442  
Old 05-18-2015, 04:49 PM
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Re: 2014 Grand Cherokee Map Update

I just called the HERE number on their web site. NOT GOOD NEWS.

I reached a woman fairly quickly. I told her that their web site stated that the map update for the 2014 Jeep Grand Cherokee was available for sale today and that I wanted to order it. She acted surprised and said "I don't know why our site would say that. We don't have a date yet. They thought it would be available but it's not." I told her that HERE's web site just changed in the last 2 weeks or so to say that it would be available today and it still says that. She asked me to hold while she talked to others. She came back and said that "they are still waiting for a release from Chrysler." I asked again when it would be available and she said "they hoped to have it available in 2 weeks."

Tom
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  #443  
Old 05-18-2015, 04:55 PM
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Re: 2014 Grand Cherokee Map Update

Quote:
Originally Posted by 1stJeepGC View Post
Greetings,

Do you really think that H.E.R.E. cares? They have done this before. The only difference this time, it seams that the pressure was on somebody and they complied with the request. Is this going to be executed for release? Your guess is good as mine.

So hopefully they come thru within the next 72 hours.

Best for now.
If this date is just the result of having a fire lit under their butts I would steer clear of this update. That tells me it did NOT undergo adequate QA testing and was rushed out to put out the fire. All the previous delays say one thing; they were having problems. Not something you want to be first for, as I have not seen any method to revert back to what you had. Just saying, be careful. I'll take it all back if they provide adequate documentation of what is in it and why this took so long, but I don't think that will be happening.
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  #444  
Old 05-18-2015, 04:56 PM
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Re: 2014 Grand Cherokee Map Update

Quote:
Originally Posted by 1stJeepGC View Post
Greetings,

Do you really think that H.E.R.E. cares? They have done this before. The only difference this time, it seams that the pressure was on somebody and they complied with the request. Is this going to be executed for release? Your guess is good as mine.

So hopefully they come thru within the next 72 hours.

Best for now.
I don't think HERE cares a single bit what we think and that's why the complaints should always go to FCA and let them come down on HERE which it sounds like is what happened with that 18th date. If nothing is out by tomorrow I suggest we fill up FCAs inbox with complaints and letters again.
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