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  #445  
Old 05-18-2015, 04:59 PM
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Re: 2014 Grand Cherokee Map Update

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Originally Posted by tllapointe View Post
I just called the HERE number on their web site. NOT GOOD NEWS.

I reached a woman fairly quickly. I told her that their web site stated that the map update for the 2014 Jeep Grand Cherokee was available for sale today and that I wanted to order it. She acted surprised and said "I don't know why our site would say that. We don't have a date yet. They thought it would be available but it's not." I told her that HERE's web site just changed in the last 2 weeks or so to say that it would be available today and it still says that. She asked me to hold while she talked to others. She came back and said that "they are still waiting for a release from Chrysler." I asked again when it would be available and she said "they hoped to have it available in 2 weeks."

Tom
You have got to be kidding me what a bunch of buffoons, I hope you gave her an ear full.

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  #446  
Old 05-18-2015, 05:04 PM
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Re: 2014 Grand Cherokee Map Update

I agree with the QA testing. I would think that if my job future was unclear I would be working my ass off to make sure I don't give anyone an easy reason to let me go. I would not want to be seen as the "low hanging fruit" of people to let go. A true test of a good employee is how they work under adverse conditions. If I am a company taking over and I see employees who started to not care before a buy out, then they would be easy pickings. At least if I work hard and get let go anyway then I know it was out of my control in stead of wondering if there was anything better I could have done.


Soap box moment over. Back to wondering if map updates are in our future.
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  #447  
Old 05-18-2015, 05:07 PM
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Re: 2014 Grand Cherokee Map Update

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Originally Posted by silvermax04 View Post
You have got to be kidding me what a bunch of buffoons, I hope you gave her an ear full.
No I didn't. I was calm and polite. She is just the messenger. I did make it very clear that many customers were waiting all day to order a product that HERE stated, on it's own web site, was available for sale today.

I am absolutely frustrated - especially with Chrysler/Jeep. At least I heard more from her, right or wrong, than I have ever heard from Chrysler/Jeep. All I ever heard from them was "we don't make maps - call HERE".

Tom
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  #448  
Old 05-18-2015, 05:22 PM
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Re: 2014 Grand Cherokee Map Update

Quote:
Originally Posted by tllapointe View Post
I just called the HERE number on their web site. NOT GOOD NEWS.

I reached a woman fairly quickly. I told her that their web site stated that the map update for the 2014 Jeep Grand Cherokee was available for sale today and that I wanted to order it. She acted surprised and said "I don't know why our site would say that. We don't have a date yet. They thought it would be available but it's not." I told her that HERE's web site just changed in the last 2 weeks or so to say that it would be available today and it still says that. She asked me to hold while she talked to others. She came back and said that "they are still waiting for a release from Chrysler." I asked again when it would be available and she said "they hoped to have it available in 2 weeks."

Tom
Greetings,

This is the first piece of solid information if it holds to be true. If you want to read into this, FCA has to polish some code to go along with map update in order it to work. What they have to polish is a good question.

Best for now.
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  #449  
Old 05-18-2015, 05:59 PM
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Re: 2014 Grand Cherokee Map Update

I just sent an email to HERE. I repeated what the call center had told me. Then I told them they needed to do a few things:

- Get their web site information corrected.
- Develop a real, honest schedule for release
- Publish that schedule
- Commit the resources to meet that schedule.

Of course, what's unknown is the role that Chrysler has in the delays.

Tom
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  #450  
Old 05-18-2015, 06:11 PM
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Re: 2014 Grand Cherokee Map Update

Quote:
Originally Posted by tllapointe View Post
I just sent an email to HERE. I repeated what the call center had told me. Then I told them they needed to do a few things:

- Get their web site information corrected.
- Develop a real, honest schedule for release
- Publish that schedule
- Commit the resources to meet that schedule.

Of course, what's unknown is the role that Chrysler has in the delays.

Tom
FCA/Chrysler/Jeep probably has to sign off on the update, most likely in their contract to protect themselves from HERE releasing anything they want to. If HERE selected that date without their agreement, it sure makes them both look foolish.
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  #451  
Old 05-18-2015, 06:31 PM
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Re: 2014 Grand Cherokee Map Update

I just got off the phone with "HERE" and after being transferred twice, I was told the update is scheduled for release by the end of May.

She states they do not control the release, chrysler does.

Oh yeah, she also stated '"HERE" does not have control or access as to what is on their website about the release dates'
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  #452  
Old 05-18-2015, 06:47 PM
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Re: 2014 Grand Cherokee Map Update

I also just got off the phone with Jeep @ 877-426-5337

She states that it is all up to HERE, and not them.

I explained to her, that we purchased vehicles from Jeep, not from HERE, and Jeep should be the one that is fixing this issue for us.
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  #453  
Old 05-18-2015, 06:56 PM
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Re: 2014 Grand Cherokee Map Update

Both FCA and HERE are blowing smoke out of their wazoos. They're like a couple of dogs chasing their tails. I'll be really surprised if this update ever happens. The new and improved Uconnect is becoming an albatross.
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  #454  
Old 05-18-2015, 07:19 PM
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Re: 2014 Grand Cherokee Map Update

Though I'm not surprised by this to say its disappointing is an understatement. I hope they get this out soon.


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  #455  
Old 05-18-2015, 07:51 PM
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Re: 2014 Grand Cherokee Map Update

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Originally Posted by hhudsonn View Post
I just got off the phone with "HERE" and after being transferred twice, I was told the update is scheduled for release by the end of May.

She states they do not control the release, chrysler does.

Oh yeah, she also stated '"HERE" does not have control or access as to what is on their website about the release dates'
I not sure which one to choose for my chuckle of the day

HERE


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  #456  
Old 05-18-2015, 07:54 PM
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Re: 2014 Grand Cherokee Map Update

People I have written to these people who report on all Mopar vehicle, asking to report on the problem Millions of owners have with the lack of SatNav updates, get on to the link and send these reporters some solid information so they have something to report on and lets get something done about this finally.

As I said in my report to them "this is enough to be a deal breaker when it comes time to update my vehicle and for many thousands of others all over the world as well" why because for $93000 Australian Dollars New you expect EVERYTHING to work and updates to flow like crazy.

Send these people a factual message and lets see if these are willing to apply pressure to FCA. The message box is at the bottom of the page at this link, leave your name and be factual and honest please.


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