2014 Grand Cherokee Map Update - Page 39 - Jeep Garage - Jeep Forum

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  #457  
Old 05-18-2015, 08:14 PM
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Quote:
Originally Posted by jacko15 View Post
Both FCA and HERE are blowing smoke out of their wazoos. They're like a couple of dogs chasing their tails. I'll be really surprised if this update ever happens. The new and improved Uconnect is becoming an albatross.
I agree, they will just keep throwing out more baseless ficticous dates. Them saying 18 May 2015 is no different then them saying August 2014 just a random date someone pulled out of the sky to try and shut people up. I have zero faith it will happen on the 7th provided date which is now end of may 2015.

The more i start to put two and two together the more i see this as an FCA problem and mess and just another example of how they conduct business just like their wonderful dealer network. I think HERE is not getting what they need from FCA to get these maps out and HERE is just exasperating the problem and making themselves look like idiots with the multitude of baseless guesses they provide on release dates instead of just stating they are waiting on FCA data.

Anyone that hasnt done it get your complaining emails, letters and phone calls out to FCA they obviously have not heard us yet. Im going to send this latest batch of info as a follow up to the Consumer Reports response i got on my initial email to them on this.

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  #458  
Old 05-18-2015, 08:39 PM
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Re: 2014 Grand Cherokee Map Update

My last response from Chrysler on this was as follows: (Translation-"Blow it out your ear.")

"Thank you for contacting the Jeep Customer Assistance Center.

I am sorry that you are having that issue.

Our records show that you have contacted us by email on the first on
April and we have addressed your concern and had stated that there are
no map updates available on your vehicle. We have updated your file to
reflect the latest information you provided in the email message.

We thank you for your recent email, although it does not contain any
information that would cause a change in the previous decision.

After thoroughly reviewing your request and the files on this matter, we
respectfully concur with the decision rendered by our Customer Service
Representative.

Thank you again for your email. Should you require additional
assistance, or have any new information to provide, please reply to this
email message or call 1-877-I-AM-JEEP (1-877-426-5337).
Sincerely,

Jody

Customer Service Representative
Jeep Customer Assistance Center"
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  #459  
Old 05-18-2015, 10:08 PM
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Re: 2014 Grand Cherokee Map Update

posted this on "jeep" facebook page https://www.facebook.com/jeep

What happened to the map updates for 2014 Grand Cherokees? It was supposed to be released today. The website just states, "This product will be available May 18th. Please check back with us at that time - thank you!"
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  #460  
Old 05-18-2015, 10:25 PM
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Re: 2014 Grand Cherokee Map Update

Quote:
Originally Posted by silvermax04 View Post

Anyone that hasnt done it get your complaining emails, letters and phone calls out to FCA they obviously have not heard us yet. Im going to send this latest batch of info as a follow up to the Consumer Reports response i got on my initial email to them on this.

Greetings,

Keep the pressure on FCA, not H.E.R.E. Flood the mail room with letters, like the good old days.


Best for now.
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  #461  
Old 05-18-2015, 11:13 PM
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Re: 2014 Grand Cherokee Map Update

Greetings,

Their is one differently way that we can be heard and it is a great technology. After member Jacko15's response, I think this what is cold for now.

If our fellow brother & sister members in the state of Michigan and any close border states that are willing to form a Jeep caravan to drive in front of FCA USA headquarters. PLEASE DO NOT ENTER THE PROPERTY, IT WILL DEFEAT THE PURPOSE.

The only time unforturanly is during the work week and during regular business hours. The caravan of any type of Jeep would drive in front honking their horns in a salute to wake them up. In addition, each vehicle should have some sort of banner with following words: "I am looking for the 5/18/15 for my 2014 Map Update, is it H.E.R.E."

Imagine if other in the country put a sign in their windows as sign of solidarity.

It would be great if gets on video and goes viral. Local press coverage in this neck of the woods generally goes national later.

For sure we get the full story then.

Just a suggestion.

Best for now.
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  #462  
Old 05-18-2015, 11:17 PM
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Re: 2014 Grand Cherokee Map Update

You'll all get lost on your way to Detroit with all those old maps.


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  #463  
Old 05-18-2015, 11:23 PM
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Re: 2014 Grand Cherokee Map Update

Quote:
Originally Posted by bill_de View Post
You'll all get lost on your way to Detroit with all those old maps.


---
Greetings,

Break out the old AAA Trip Books.

Ask AAA for the following:
1000 Chrysler Dr,
Auburn Hills, MI 48326-2766

Best for now.
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  #464  
Old 05-18-2015, 11:32 PM
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Re: 2014 Grand Cherokee Map Update

Well I just finished chat with Jeep support. Here is their response:

Quote:
Kayla: Thank you for holding and I apologize for the wait. Everything that is showing here is that the update should be released today on 05/18/15. The only thing that it could be is that the system may be a bit slow in resetting itself and that the update will be up in a few hours.

Phil: So the confirmation is that the release will be made, but it could take some time for system reset to allow me to purchase my updated maps?

Kayla: Yes I believe that is what is happening the release for the update is set. It just make take a little bit for it to start showing on the web site, Hopefully not to long.
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  #465  
Old 05-18-2015, 11:44 PM
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Re: 2014 Grand Cherokee Map Update

Oh ya, maps are in the mail!
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  #466  
Old 05-18-2015, 11:48 PM
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Re: 2014 Grand Cherokee Map Update

Quote:
Originally Posted by jacko15 View Post
Oh ya, maps are in the mail!
And I'm from the government and I'm here to help you.

Just received a survey from Jeep about the recent service on my vehicle. I indicated that I'm not likely to recommend Jeep to another and, in the reason section, I said that, while I loved the vehicle and its capabilities, Jeep's failure to update the maps or to put pressure on Here to do it in a timely manner suggests that FCA is not serious about supporting its customers. I imagine I will get another phone call or email from Customer Service in the next few days.
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  #467  
Old 05-19-2015, 06:42 AM
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Re: 2014 Grand Cherokee Map Update

Greetings,

Speaking of the federal government, this morning on the news, FCA, has to appear before some agency to testify why their recall notice are late, not willing, shortage of parts, etc....


I hope this means were not on the back burner again.


Best for now.
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  #468  
Old 05-19-2015, 10:36 AM
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Re: 2014 Grand Cherokee Map Update

"This product will be available May 18th. Please check back with us at that time - thank you!"

Sherman, into the Wayback Machine to find some maps.
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