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  #469  
Old 05-19-2015, 11:08 AM
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Re: 2014 Grand Cherokee Map Update

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Originally Posted by jacko15 View Post
"This product will be available May 18th. Please check back with us at that time - thank you!"

Sherman, into the Wayback Machine to find some maps.
I'm pretty sure that by the time we get an update, we'll find that our old maps are so out of date, there will be notations like "Edge of Earth" and "Here be Monsters..."

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  #470  
Old 05-19-2015, 12:46 PM
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Re: 2014 Grand Cherokee Map Update

Is it possible to start a Class Action Lawsuit? I am sure there is nothing in writing anywhere that states that they must provide us with map updates. But, since they are the only ones who can provide this to us, it is kind of a given that we would assume that we would get updates to our systems, at least for the first ten years.
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  #471  
Old 05-19-2015, 12:52 PM
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Re: 2014 Grand Cherokee Map Update

Just got this at HERE - This product will be available May 20th. Please check back with us at that time - thank you!
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  #472  
Old 05-19-2015, 12:55 PM
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Re: 2014 Grand Cherokee Map Update

So I rechecked and got this - This product will be available May 18th. Please check back with us at that time - thank you!

Maybe a random date generator?
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  #473  
Old 05-19-2015, 12:57 PM
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Re: 2014 Grand Cherokee Map Update

if you refresh the page, it goes between May 18th and May 20th, lol.
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  #474  
Old 05-19-2015, 01:14 PM
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Re: 2014 Grand Cherokee Map Update

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Originally Posted by hhudsonn View Post
if you refresh the page, it goes between May 18th and May 20th, lol.
It looks like they have updated one of their web servers but it hasn't been replicated to the rest yet.
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  #475  
Old 05-19-2015, 01:25 PM
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Re: 2014 Grand Cherokee Map Update

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Originally Posted by schmieg View Post
And I'm from the government and I'm here to help you.

Just received a survey from Jeep about the recent service on my vehicle. I indicated that I'm not likely to recommend Jeep to another and, in the reason section, I said that, while I loved the vehicle and its capabilities, Jeep's failure to update the maps or to put pressure on Here to do it in a timely manner suggests that FCA is not serious about supporting its customers. I imagine I will get another phone call or email from Customer Service in the next few days.
sadly- they chumps punt and yell at the dealer that you are not happy and tell the dealer service people to call you. They call and you explain you understand it's not them but still the dealer gets dinged.
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  #476  
Old 05-19-2015, 01:33 PM
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Re: 2014 Grand Cherokee Map Update

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Originally Posted by hhudsonn View Post
Is it possible to start a Class Action Lawsuit? I am sure there is nothing in writing anywhere that states that they must provide us with map updates. But, since they are the only ones who can provide this to us, it is kind of a given that we would assume that we would get updates to our systems, at least for the first ten years.
R U serious? Based upon what? As the ole saying goes, Caveat Emptor.

I have seen a beta of the update and the new map, when released, will look something like this.

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  #477  
Old 05-19-2015, 01:36 PM
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Re: 2014 Grand Cherokee Map Update

The really annoying part of all of this is the total lack of any transparency from FCA or HERE. At this point, all I can say is "Pay no attention to the man behind the curtain"
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  #478  
Old 05-19-2015, 01:45 PM
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Re: 2014 Grand Cherokee Map Update

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Originally Posted by 46er View Post
R U serious? Based upon what? As the ole saying goes, Caveat Emptor.
Based upon the fact that they are not willing to help us out.

Lets assume no updates ever come out. And we start changing out our in dash radios, for aftermarket ones that actually have GPS with updates.

Now, FCA will tell us, when we go in for an issue, that it is our fault that we have an issue in the vehicle, because we replaced the head unit, even though it might not even be related.


It just sucks that you buy a vehicle, that you believe should be updated at least yearly, if not constantly with today's technology, only to find out that you are still running 3 year old maps.
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  #479  
Old 05-19-2015, 01:58 PM
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Re: 2014 Grand Cherokee Map Update

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Originally Posted by hhudsonn View Post
Is it possible to start a Class Action Lawsuit? I am sure there is nothing in writing anywhere that states that they must provide us with map updates. But, since they are the only ones who can provide this to us, it is kind of a given that we would assume that we would get updates to our systems, at least for the first ten years.

That is a brilliant idea. Thank you for coming up with an idea nobody else thought of and for taking the initiative to get the ball rolling. After you have identified attorneys willing to take on a case of this kind, interviewed them, selected a suitable class counsel, appointed yourself as class representative, filed a complaint and gotten the class certified, please let us know and we will be happy to say "me too!" Thanks for doing all this work for us. You da man!


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  #480  
Old 05-19-2015, 02:09 PM
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Re: 2014 Grand Cherokee Map Update

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Originally Posted by JEB1 View Post
That is a brilliant idea. Thank you for coming up with an idea nobody else thought of and for taking the initiative to get the ball rolling. After you have identified attorneys willing to take on a case of this kind, interviewed them, selected a suitable class counsel, appointed yourself as class representative, filed a complaint and gotten the class certified, please let us know and we will be happy to say "me too!" Thanks for doing all this work for us. You da man!


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Thanks for the sarcasm.

I have no clue how Class Action Lawsuits get started, so yes I was looking for information, but I was not looking for sarcasm.

Obviously Class Action Lawsuits get started all the time, and by someone. And I can pretty much figure out, that if Attorneys do not think it is money in the bank for them, then they usually will not take a case.

What if FCA decided to not update their proprietary software that is needed to diagnose and repair some of our vehicles, and we were left with vehicles that were un-repairable?

This is kind of along the same lines. Sell us something that is common knowledge that Maps should be updatable, but then never allow us to update, or allow us to update it ourselves.
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