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  #517  
Old 05-20-2015, 11:38 AM
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Re: 2014 Grand Cherokee Map Update

Be careful. I used the chat to try and find date info for the maps and got this reply. The support end may not be up to speed should there be issues.

Quote:
Emily
11:28 AM
Your 2014 Jeep Grand Cherokee came equipped with the newest maps currently available. At this time, the release date of the next update has not been officially announced. Generally updates are released every 12-18 months. To check the availability of new map updates for your vehicle, please visit HERE navigation - Update your sat nav with the latest HERE maps. periodically.

You
11:29 AM
The update was released today. I provided the info from the update site.

Emily

I do see that, I do apologize. As this is a new release we have not been provided this information.

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  #518  
Old 05-20-2015, 11:56 AM
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Re: 2014 Grand Cherokee Map Update

Quote:
Originally Posted by 46er View Post
Be careful. I used the chat to try and find date info for the maps and got this reply. The support end may not be up to speed should there be issues.
I also used the chat to find out what map data is in the update and the build date.

Quote:
Victoria 11:47 AM
No. How can I help you?
David Hudson 11:47 AM
I am interested in this map update U3559-0060-504
David Hudson 11:48 AM
can you tell me the map date? and the build date?
Victoria 11:51 AM
The update in there is the one that came with the radio. We have not gotten the update for this system as of now.
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  #519  
Old 05-20-2015, 11:59 AM
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Re: 2014 Grand Cherokee Map Update

I'm attempting through chat as well to get dates. Since my request code is coming up invalid. I have emailed them a picture of my code, and they are suggesting I go get a new one and try again. Or call to order.
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  #520  
Old 05-20-2015, 12:17 PM
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Re: 2014 Grand Cherokee Map Update

Two usb sticks, one software and one map update. Looks like the radio needs a firmware update to take the map update. The request code and vin makes sure there's no sharing. I'd be nervous being the guinea pig. Who's gonna take one for the team?
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  #521  
Old 05-20-2015, 12:17 PM
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Re: 2014 Grand Cherokee Map Update

I just called them, they told me the update is not available at this time.

Then after telling them that it is on their website and for sale. they looked into it and realized it is for sale.

But they could not tell me the map data date because she said " we do not know that information, because we do not build these, we just sell them"
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  #522  
Old 05-20-2015, 12:18 PM
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Re: 2014 Grand Cherokee Map Update

So they sell them but didn't know they were for sale and don't build them so don't know the build date. That's almost the definition of useless. :-)
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  #523  
Old 05-20-2015, 12:21 PM
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Re: 2014 Grand Cherokee Map Update

Here is the conversation I did with them on FB.

ME: What is the status on the 2014 Jeep GC map updates? Our maps are over 2 1/2yrs old and it keeps getting delayed. The site did say on May 18th and now May 20th. Are we actually going to get an update?

All Things Nav: Hi, The 2014 Grand Cherokee update is now available. Please click the link below to access the product page. Thank you so much for your patience and please let us know if you have any further questions. http://chryslergroup.navigation.com/...ChryslerNA/USD
Chrysler Group | Dodge | Durango | 2014 | CHRYSLER GROUP- 2015 NORTH...
CHRYSLERGROUP.NAVIGATION.COM

ME: Is there a map date on these (is it 2014 maps or 2015 maps)?

All Things Nav: This is a 2015 map that is compatible with the 2014 Jeep Grand Cherokee.
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  #524  
Old 05-20-2015, 01:01 PM
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Re: 2014 Grand Cherokee Map Update

Ok so tried to order the maps on line and like everyone else the request code comes back invalid. Called HERE up told the rep I would like to purchase the map update for $149 she took my information and read an activation code to me I said ok now were do I get the software is it a download or a USB? puzzled she said this was to activate the navigation in my jeep because I didn't have navigation in my 2014 grand Cherokee summit and that she just charged me $595 for activation. I said I do have navigation I have been using it for two years I just want to buy the map updates. she said that wasn't true and I didn't currently have navigation and all Chrysler vehicles needed to have the navigation activated for $595. Me getting angry with her tone at this point demanded to speak to a supervisor, after asking 3 times I finally spoke to a manager.
The Manager very nice refunded the $595 and tried to take the order for the map update, system is currently rejecting the activation code requests to generate. Order is on hold and supervisor is trying to track down the problem. She will call me when the order goes through.

Bottom line orders are not currently going thorough id recommend waiting until they get this mess sorted out.
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  #525  
Old 05-20-2015, 01:26 PM
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Re: 2014 Grand Cherokee Map Update

Quote:
Originally Posted by silvermax04 View Post
Ok so tried to order the maps on line and like everyone else the request code comes back invalid. Called HERE up told the rep I would like to purchase the map update for $149 she took my information and read an activation code to me I said ok now were do I get the software is it a download or a USB? puzzled she said this was to activate the navigation in my jeep because I didn't have navigation in my 2014 grand Cherokee summit and that she just charged me $595 for activation. I said I do have navigation I have been using it for two years I just want to buy the map updates. she said that wasn't true and I didn't currently have navigation and all Chrysler vehicles needed to have the navigation activated for $595. Me getting angry with her tone at this point demanded to speak to a supervisor, after asking 3 times I finally spoke to a manager.
The Manager very nice refunded the $595 and tried to take the order for the map update, system is currently rejecting the activation code requests to generate. Order is on hold and supervisor is trying to track down the problem. She will call me when the order goes through.

Bottom line orders are not currently going thorough id recommend waiting until they get this mess sorted out.

Not to get overally mean but what kind of idiots do they have working at HERE?? Obviously these people are reading from a script and have no idea what they are talking about. Glad they delayed this by 2 days just so they could screw up the launch of the maps... Guess I should message the AllNavigation on FB again to get this figured out.

Please help with the posting of your issues here on FB: https://www.facebook.com/AllThingsNa...t=feed_comment

They have been responding so it might help things move along.
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  #526  
Old 05-20-2015, 01:33 PM
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Re: 2014 Grand Cherokee Map Update

Quote:
Originally Posted by SnoFire View Post
All Things Nav: Hi, The 2014 Grand Cherokee update is now available. Please click the link below to access the product page. Thank you so much for your patience and please let us know if you have any further questions. http://chryslergroup.navigation.com/...ChryslerNA/USD
I get a "Page Not Found" Error.

When I go through HERE, the Chrysler/Jeep store tells me my 2015 has the latest maps.

I'm not concerned about how soon I get an update, but this isn't looking good so far.
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  #527  
Old 05-20-2015, 01:37 PM
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Re: 2014 Grand Cherokee Map Update

Quote:
Originally Posted by SnoFire View Post
Not to get overally mean but what kind of idiots do they have working at HERE?? Obviously these people are reading from a script and have no idea what they are talking about. Glad they delayed this by 2 days just so they could screw up the launch of the maps... Guess I should message the AllNavigation on FB again to get this figured out.

Please help with the posting of your issues here on FB: https://www.facebook.com/AllThingsNa...t=feed_comment

They have been responding so it might help things move along.
Just to give the minimum wage worker the benefit of the doubt;

She may only handle activations. With everybody calling today they may be transferring calls to any line they can without any heads up to the employee. I've seen it happen where I used to work.

That said, telling the customer they are wrong ... is wrong. If they are wrong, let somebody further up the food chain tell them.




BTW - I wouldn't be rushing to be first. You might get up to date maps ... of Antarctica!


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  #528  
Old 05-20-2015, 01:40 PM
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Re: 2014 Grand Cherokee Map Update

I'll be letting this rest a month or two. Should I find anything that might be of help I'll post it. Good luck all.
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