2014 Grand Cherokee Map Update - Page 8 - Jeep Garage - Jeep Forum

Go Back   Jeep Garage - Jeep Forum > Jeep Platform Discussion > Grand Cherokee - WK2 - > Audio/Visual/Navigation

Reply
 
Thread Tools Display Modes
 
  #85  
Old 04-21-2015, 09:28 PM
silvermax04's Avatar
Senior Member
My Jeep: 2014 5.7L WK2
 
Join Date: Feb 2013
Posts: 3,508
Thanks: 279
Thanked 608 Times in 473 Posts
Rep Power: 30608
silvermax04 has a reputation beyond reputesilvermax04 has a reputation beyond reputesilvermax04 has a reputation beyond reputesilvermax04 has a reputation beyond reputesilvermax04 has a reputation beyond reputesilvermax04 has a reputation beyond reputesilvermax04 has a reputation beyond reputesilvermax04 has a reputation beyond reputesilvermax04 has a reputation beyond reputesilvermax04 has a reputation beyond reputesilvermax04 has a reputation beyond repute
Well i asked for a jeep supervisor to contact me about the map issue, a week later i got a voicemail basicly just washing their hands of it and saying whatever Navteq says goes and that the maps are current. 3 year old maps current, ok whatever. No call back information provided. How they feel they have absolutely no responsibility for their subcontractor failing is what bothers me. Really need to get up a few more layers of management before that concept starts to take hold a little, the first level managers are just robotic they dont think, they just read a script job done. Since this really doesnt even register with jeep as even a slight issue at what point would it? So we are at 3 years would it take 4 years? 5 years? 7 years at some point somebody at jeep would need to wake up right?

Reply With Quote
Sponsored Links
Advertisement
 
  #86  
Old 04-21-2015, 10:00 PM
46er's Avatar
Member
My Jeep: 2014 WK2
 
Join Date: Apr 2014
Posts: 409
Thanks: 16
Thanked 36 Times in 31 Posts
Rep Power: 13659
46er has a reputation beyond repute46er has a reputation beyond repute46er has a reputation beyond repute46er has a reputation beyond repute46er has a reputation beyond repute46er has a reputation beyond repute46er has a reputation beyond repute46er has a reputation beyond repute46er has a reputation beyond repute46er has a reputation beyond repute46er has a reputation beyond repute
Re: 2014 Grand Cherokee Map Update

I will be sitting down at the next service with the sales manager for a little chat and be showing him a copy of this thread. I also mention this on each survey I am sent. Perhaps Jeep will be more apt to respond to complaints from their dealers regarding lost future sales, than a few customer complaints. I doubt it will have any effect, but what the heck. Just ordered a new Garmin; tried to program a trip today to Shenandoah NP on the GC NAV and gave up. Did it with Garmin's BaseCamp in 5 minutes.
__________________
2014 Grand Cherokee Limited, Bright White, MDH 031503, V6, QTII, NAV NQNA2012Q4 + NUVI 750, sun roof, fold flat pass seat
Reply With Quote
  #87  
Old 04-21-2015, 10:11 PM
silvermax04's Avatar
Senior Member
My Jeep: 2014 5.7L WK2
 
Join Date: Feb 2013
Posts: 3,508
Thanks: 279
Thanked 608 Times in 473 Posts
Rep Power: 30608
silvermax04 has a reputation beyond reputesilvermax04 has a reputation beyond reputesilvermax04 has a reputation beyond reputesilvermax04 has a reputation beyond reputesilvermax04 has a reputation beyond reputesilvermax04 has a reputation beyond reputesilvermax04 has a reputation beyond reputesilvermax04 has a reputation beyond reputesilvermax04 has a reputation beyond reputesilvermax04 has a reputation beyond reputesilvermax04 has a reputation beyond repute
Quote:
Originally Posted by 46er View Post
I will be sitting down at the next service with the sales manager for a little chat and be showing him a copy of this thread. I also mention this on each survey I am sent. Perhaps Jeep will be more apt to respond to complaints from their dealers regarding lost future sales, than a few customer complaints. I doubt it will have any effect, but what the heck. Just ordered a new Garmin; tried to program a trip today to Shenandoah NP on the GC NAV and gave up. Did it with Garmin's BaseCamp in 5 minutes.
Good luck i would try anyway you can think of, its just a matter of somehow bypassing the roadblock customer service and getting it to the right person high enough in the food chain that im sure doesnt even know its going on.
Reply With Quote
Sponsored Links
Advertisement
 
  #88  
Old 04-21-2015, 11:25 PM
1stJeepGC's Avatar
Premium Member
My Jeep: 2011 3.6L WK2
 
Join Date: Jul 2011
Location: NYC Area
Posts: 1,620
Thanks: 240
Thanked 201 Times in 178 Posts
Rep Power: 27410
1stJeepGC has a reputation beyond repute1stJeepGC has a reputation beyond repute1stJeepGC has a reputation beyond repute1stJeepGC has a reputation beyond repute1stJeepGC has a reputation beyond repute1stJeepGC has a reputation beyond repute1stJeepGC has a reputation beyond repute1stJeepGC has a reputation beyond repute1stJeepGC has a reputation beyond repute1stJeepGC has a reputation beyond repute1stJeepGC has a reputation beyond repute
Re: 2014 Grand Cherokee Map Update

Quote:
Originally Posted by silvermax04 View Post
Good luck i would try anyway you can think of, its just a matter of somehow bypassing the roadblock customer service and getting it to the right person high enough in the food chain that im sure doesnt even know its going on.
Greetings,

As the complaints mount the pressure builds, thus the roadblock bust open like a dam spilling the water. I think the two fronts that are already started by the old reliable mail and modern social media, as in Facebook will bring that pressure to bare. Now that their is an effort going on here with JeepGarge.org and more complaints pile in, time will tell.

The problem is to convince FCA/Jeep this is not a niche problem and it not a small segment of Jeep owners. The mentality of Jeep suggest to me that those of us complain have purchased our Jeeps are the minority, whereas the Lease owners represent the majority do not care about map updates. In reality they do care and does effect their decision making on whether they are going to stay with Jeep or move on to another brand.

If Jeep continues this attitude, then they will have to face the 2015 owners as their maps become ancient history. How many times can you change the script?

Best for now.
__________________
Laredo X, Trail Rated, QTii, Sele-Terrian, Quadra Lift, Off-Road Adventure Package ii, Nokian Rotiva AT, Tow, AFE CAI, DiabloSport inTune 1000-DCX, Custom Sound System ( HAT speakers, JLAudio , Pioneer , JBL MS-8 & RF 3.sixty.3 -- see the writeup link below for more details)

http://www.jeepgarage.org/f155/2011-...ver-79121.html
Reply With Quote
  #89  
Old 04-22-2015, 10:56 AM
Jakkall's Avatar
Premium Member
My Jeep: 2014 5.7L WK2
 
Join Date: Apr 2012
Location: South Berwick , Maine
Posts: 214
Thanks: 3
Thanked 15 Times in 12 Posts
Rep Power: 7217
Jakkall has a reputation beyond reputeJakkall has a reputation beyond reputeJakkall has a reputation beyond reputeJakkall has a reputation beyond reputeJakkall has a reputation beyond reputeJakkall has a reputation beyond reputeJakkall has a reputation beyond reputeJakkall has a reputation beyond reputeJakkall has a reputation beyond reputeJakkall has a reputation beyond reputeJakkall has a reputation beyond repute
Garage
Re: 2014 Grand Cherokee Map Update

They surely lost me as a future customer for this crap. Navigation is definitely NOT niche. Maybe a radar/cam system that sees the bumps and potholes ahead and adjust the suspension in real time... That's niche.
You just can't add navigation and then forget about it.
Yeah you could get a third party one or use your phone but that's not the point. We're not asking for the Mars maps...and we're not in that time frame where you would unfold a huge map and spread it all over the dash to figure out where the hell are you going.



Sent from my iPhone using JeepGarage
Reply With Quote
  #90  
Old 04-22-2015, 06:10 PM
1stJeepGC's Avatar
Premium Member
My Jeep: 2011 3.6L WK2
 
Join Date: Jul 2011
Location: NYC Area
Posts: 1,620
Thanks: 240
Thanked 201 Times in 178 Posts
Rep Power: 27410
1stJeepGC has a reputation beyond repute1stJeepGC has a reputation beyond repute1stJeepGC has a reputation beyond repute1stJeepGC has a reputation beyond repute1stJeepGC has a reputation beyond repute1stJeepGC has a reputation beyond repute1stJeepGC has a reputation beyond repute1stJeepGC has a reputation beyond repute1stJeepGC has a reputation beyond repute1stJeepGC has a reputation beyond repute1stJeepGC has a reputation beyond repute
Re: 2014 Grand Cherokee Map Update

Greetings,

This weekend, when I am at the Spring NYC Meet, I am going to mention to everybody to help support the effort by sending in their response.

Best for now.
__________________
Laredo X, Trail Rated, QTii, Sele-Terrian, Quadra Lift, Off-Road Adventure Package ii, Nokian Rotiva AT, Tow, AFE CAI, DiabloSport inTune 1000-DCX, Custom Sound System ( HAT speakers, JLAudio , Pioneer , JBL MS-8 & RF 3.sixty.3 -- see the writeup link below for more details)

http://www.jeepgarage.org/f155/2011-...ver-79121.html
Reply With Quote
The Following User Says Thank You to 1stJeepGC For This Useful Post:
  #91  
Old 04-23-2015, 03:22 PM
Member
 
Join Date: Nov 2013
Posts: 78
Thanks: 1
Thanked 15 Times in 7 Posts
Rep Power: 11832
mwiseman has a reputation beyond reputemwiseman has a reputation beyond reputemwiseman has a reputation beyond reputemwiseman has a reputation beyond reputemwiseman has a reputation beyond reputemwiseman has a reputation beyond reputemwiseman has a reputation beyond reputemwiseman has a reputation beyond reputemwiseman has a reputation beyond reputemwiseman has a reputation beyond reputemwiseman has a reputation beyond repute
Re: 2014 Grand Cherokee Map Update

Quote:
Originally Posted by 1stJeepGC View Post
This weekend, when I am at the Spring NYC Meet, I am going to mention to everybody to help support the effort by sending in their response.
Good idea. Let us know how it goes.
Reply With Quote
  #92  
Old 04-23-2015, 07:57 PM
1stJeepGC's Avatar
Premium Member
My Jeep: 2011 3.6L WK2
 
Join Date: Jul 2011
Location: NYC Area
Posts: 1,620
Thanks: 240
Thanked 201 Times in 178 Posts
Rep Power: 27410
1stJeepGC has a reputation beyond repute1stJeepGC has a reputation beyond repute1stJeepGC has a reputation beyond repute1stJeepGC has a reputation beyond repute1stJeepGC has a reputation beyond repute1stJeepGC has a reputation beyond repute1stJeepGC has a reputation beyond repute1stJeepGC has a reputation beyond repute1stJeepGC has a reputation beyond repute1stJeepGC has a reputation beyond repute1stJeepGC has a reputation beyond repute
Re: 2014 Grand Cherokee Map Update

Greetings,

This article and many more about HERE popped up yesterday and I did not have time to post it until now.

AppRadioWorld: Nokia's HERE Maps Draws Interest From Uber, Facebook, BMW And Even Apple?

Apple being wooed by Nokia for $3.2B HERE mapping acquisition, report says

It could be that Nokia is in worse shape then they have disclosed publicly.

Whether if this is true or false, the pressure that we started has to be maintained.

Best for now.
__________________
Laredo X, Trail Rated, QTii, Sele-Terrian, Quadra Lift, Off-Road Adventure Package ii, Nokian Rotiva AT, Tow, AFE CAI, DiabloSport inTune 1000-DCX, Custom Sound System ( HAT speakers, JLAudio , Pioneer , JBL MS-8 & RF 3.sixty.3 -- see the writeup link below for more details)

http://www.jeepgarage.org/f155/2011-...ver-79121.html
Reply With Quote
  #93  
Old 04-23-2015, 09:46 PM
46er's Avatar
Member
My Jeep: 2014 WK2
 
Join Date: Apr 2014
Posts: 409
Thanks: 16
Thanked 36 Times in 31 Posts
Rep Power: 13659
46er has a reputation beyond repute46er has a reputation beyond repute46er has a reputation beyond repute46er has a reputation beyond repute46er has a reputation beyond repute46er has a reputation beyond repute46er has a reputation beyond repute46er has a reputation beyond repute46er has a reputation beyond repute46er has a reputation beyond repute46er has a reputation beyond repute
Re: 2014 Grand Cherokee Map Update

Quote:
Originally Posted by 1stJeepGC View Post
Greetings,

This article and many more about HERE popped up yesterday and I did not have time to post it until now.

AppRadioWorld: Nokia's HERE Maps Draws Interest From Uber, Facebook, BMW And Even Apple?

Apple being wooed by Nokia for $3.2B HERE mapping acquisition, report says

It could be that Nokia is in worse shape then they have disclosed publicly.

Whether if this is true or false, the pressure that we started has to be maintained.

Best for now.
I have heard the same thing; HERE is flapping in the wind.
__________________
2014 Grand Cherokee Limited, Bright White, MDH 031503, V6, QTII, NAV NQNA2012Q4 + NUVI 750, sun roof, fold flat pass seat
Reply With Quote
  #94  
Old 04-23-2015, 09:56 PM
jacko15's Avatar
Premium Member
My Jeep: 2014 3.6L WK2
 
Join Date: Feb 2013
Location: Pennsylvania's North Shore
Posts: 2,803
Thanks: 315
Thanked 312 Times in 246 Posts
Rep Power: 91575
jacko15 has a reputation beyond reputejacko15 has a reputation beyond reputejacko15 has a reputation beyond reputejacko15 has a reputation beyond reputejacko15 has a reputation beyond reputejacko15 has a reputation beyond reputejacko15 has a reputation beyond reputejacko15 has a reputation beyond reputejacko15 has a reputation beyond reputejacko15 has a reputation beyond reputejacko15 has a reputation beyond repute
Re: 2014 Grand Cherokee Map Update

Hope the new owner decides to support our nav units.
__________________
Mine: 2014 Overland 4x4 V6, ORA II, billet silver/black, Michelin LTX M/S 2's, MaxCare Lifetime, delivered 4-13-'13
Wife's Jeep: 2017 Compass Latitude 4x4, redline pearl coat/black, delivered 4-25-'17
Reply With Quote
  #95  
Old 04-23-2015, 10:06 PM
Jakkall's Avatar
Premium Member
My Jeep: 2014 5.7L WK2
 
Join Date: Apr 2012
Location: South Berwick , Maine
Posts: 214
Thanks: 3
Thanked 15 Times in 12 Posts
Rep Power: 7217
Jakkall has a reputation beyond reputeJakkall has a reputation beyond reputeJakkall has a reputation beyond reputeJakkall has a reputation beyond reputeJakkall has a reputation beyond reputeJakkall has a reputation beyond reputeJakkall has a reputation beyond reputeJakkall has a reputation beyond reputeJakkall has a reputation beyond reputeJakkall has a reputation beyond reputeJakkall has a reputation beyond repute
Garage
Re: 2014 Grand Cherokee Map Update

So they are broke. I can see now why the huge interest for its customers..lol



Sent from my iPhone using JeepGarage
Reply With Quote
  #96  
Old 04-23-2015, 10:19 PM
Member
My Jeep: 2015 3.6L WK2
 
Join Date: Jul 2011
Location: Texas
Posts: 37
Thanks: 6
Thanked 5 Times in 4 Posts
Rep Power: 2326
nkmjo has a reputation beyond reputenkmjo has a reputation beyond reputenkmjo has a reputation beyond reputenkmjo has a reputation beyond reputenkmjo has a reputation beyond reputenkmjo has a reputation beyond reputenkmjo has a reputation beyond repute
Re: 2014 Grand Cherokee Map Update

Autonomous cars with 3+ year old maps will be AWESOME.
Reply With Quote
The Following User Says Thank You to nkmjo For This Useful Post:
Reply

Tags
2014, 2014 grand cherokee, grand cherokee, update

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
2014 Map Update - "PND Did Not Update" Error LJSMITH1 Audio/Visual/Navigation 15 06-23-2015 09:44 AM
Update map on 2014 GC with Harman/iGo Navigation KAMOU Audio/Visual/Navigation 0 10-23-2013 11:08 AM
Does 2014 nav map display more street names on the screen than the 2011 GC nav map? Sudin36 Audio/Visual/Navigation 3 05-01-2013 09:41 PM
430N RHB Navteq Map Update Available jerryw1000 Audio/Visual/Navigation 22 11-12-2012 07:50 PM
2010 navteq map update heather313 Audio, Video, Navigation & Electronic Modifications 5 08-06-2010 05:59 PM

» Premium Vendor Showcase
Powered by vBadvanced CMPS v3.2.3

All times are GMT -5. The time now is 06:23 PM.


Powered by vBulletin® Version 3.8.8
Copyright ©2000 - 2017, vBulletin Solutions, Inc.
Copyright 2012 - JeepGarage.Org
The Jeep Grand Cherokee Owners Community

JeepGarage.org is in no way associated with or endorsed by FCA US LLC. Chrysler, Dodge, Jeep, Ram, Mopar and SRT are registered trademarks of FCA US LLC.