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2014 Grand Cherokee Map Update

277K views 1K replies 183 participants last post by  oldmanskid 
#1 ·
I emailed HERE again and asked when the new map update would be available. I noted that my map was 2 1/2 years old. Here is the reply:

"Thank you for inquiring about HERE Maps. Your 2014 Jeep Grand Cherokee came equipped with the newest maps currently available. At this time, the release date of the next update has not been officially announced. Generally updates are released every 12-18 months."

 
#2 ·
Mine says 2nd quarter 2012 since we are entering 2nd quarter 2015 makes them 3 years old i guess.

The 12-18 months they stated is what i am used to with other manufacturers. In dash usually run a little older than portables but these ones are probably setting a record.

Pound on Jeep, HERE is likely to respond better to a large corporate customer like Jeep rather then a bunch of scattered powerless ants like us.
 
#5 ·
I emailed HERE again and asked when the new map update would be available. I noted that my map was 2 1/2 years old. Here is the reply:

"Thank you for inquiring about HERE Maps. Your 2014 Jeep Grand Cherokee came equipped with the newest maps currently available. At this time, the release date of the next update has not been officially announced. Generally updates are released every 12-18 months."

They really have no idea what they are doing. :rolleyes: There was an update scheduled for last August that kept getting delayed thru December. Then the new cryptic message came onto their site. My suggestion; get a new, inexpensive Garmin NUVI with lifetime free updates and be happy. I get multiple updates each year. :thumbsup: Perhaps losing revenue from Jeep updates will motivate them to fix their issues.
 
#12 ·
I have the same unit & it looks & works great! The vehicle GPS is a piece of crap in comparison! :slapfight:
 
#7 ·
Just get an email from Here for the update:

Thank you for inquiring about HERE Maps.

Your 2014 Jeep Grand Cherokee came equipped with the newest maps currently available. At this time, the release date of the next update is scheduled for summer 2015, subject to change.

To check the availability of new map updates for your vehicle, please visit www.navigation.com periodically.

If you need additional assistance, please send us your feedback by replying to this email.

Kind regards,

HERE Customer Service
P.O. Box 1588
Orem, UT 84059


Cheers


Sent from my iPhone using JeepGarage
 
#11 ·
Just get an email from Here for the update:

Thank you for inquiring about HERE Maps.

Your 2014 Jeep Grand Cherokee came equipped with the newest maps currently available. At this time, the release date of the next update is scheduled for summer 2015, subject to change.

To check the availability of new map updates for your vehicle, please visit www.navigation.com periodically.

If you need additional assistance, please send us your feedback by replying to this email.

Kind regards,

HERE Customer Service
P.O. Box 1588
Orem, UT 84059


Cheers


Sent from my iPhone using JeepGarage
Thanks for the news. I'll believe it when I get the update file.
 
#8 ·
What a joke those HERE people are, lets see first it was august 2014, then october 2014, then fall 2014, then january 2015 and now its summer 2015. They just look stupider continuing to give dates they miss instead of just saying nothing at all. Keep rattling the cage the more the better
 
#9 ·
Greetings,

So where is FCA or what are they trying to do to help their customer base?

Best for now.:)
 
#14 ·
Greetings,

Unfortunately, the Uconnect system does not allow updates via the cellphone. FCA has not brought that technology to us. Us with map updates, they are also behind the times.

Other Car manufactures have gone to having the smartphone connect with the GPS. Chevy has in some vehicles for sometime already and others have followed suit. Here is an example where you can use the factory or an app integrated into the car's touchscreen.

https://www.sygic.com/car-navigation

It is amazing that FCA boost that the Uconnect system is so wonderful. Meanwhile, as I said, other manufactures have better internal processors, screens and at least you can get a map update in a years time instead of 2+.

There has to be a way that we can use the forum to pressure FCA to and talk to HERE about this mess. Soon, the 2016 models will be hitting the road and what map update to they get?


Best for now.:)
 
#15 ·
Based on what I am hearing from corporate contacts, I surmise that no map updates are planned at all for 2014-2016 model years. I am not sure FCA planned this all along, but it seems to be a business decision being made now.

FCA engineers are concentrating efforts on the new Grand Cherokee, which is still it's money maker model. By the time the new redesigned 2017 is rolled out, Apple Car Play and Android Auto will be available, already seemingly preferred by many buyers. Eliminating the custom-designed NAV system will save FCA and other car manufacturer's millions of dollars in design and hardware costs.

I don't think this problem has ever been due to Navteq (Here). It has to be a hardware or software issue with Harman Kardon and FCA. Navteq's entire business is selling map databases, there is no way it doesn't have data available. I think Navteq has been waiting for file structure to know how to build the package.

It suggest the demand for NAV map upgrades is much less than the cost to produce the updates, hence the stalemate. I had an executive assistant question me as to why I needed maps so frequently. I explained that I live in Houston, TX, not Warren, MI. As the fastest growing state and economy, new roads and changes are constant. Uconnect cannot find business addresses that have been in my sales territory for 3 years. New roads and ramp changes are available that could save me 1/2 the time on an old route. Vehicles are now technological machines, we cannot wait 4 years for updated map data. It is a safety issue as much logistical efficiency and customer satisfaction issue.

I just wish FCA was proud enough and secure enough in brand loyalty to be truthful about the REAL reasons and let owners make informed decisions about staying with the brand, going to dash GPS units, etc.

I love driving my 2014 Jeep Grand Cherokee EcoDiesel; after 29,000 miles, I have had only minor issues. However, had I known the MY 2014 NAV was to be abandoned with 2012 maps, I might have considered other brands or at least not wasted money on the Jeep NAV.

Come on FCA, level with us; we are JEEP owners, we can handle the truth!
 
#17 ·
Based on what I am hearing from corporate contacts, I surmise that no map updates are planned at all for 2014-2016 model years.
That better not be true they would be inundated with angry people and im sure law suits if that were ever the case. The more people that complain about this to Jeep the better. An issue with 300 compliants will get very little attention or priority an issue with 300,000 complaints will have their highest attention. Anyone that hasnt yet written the email or made the phone call to jeep add your voice to this nothing will get fixed if no one says anything.
 
#16 ·
What irks me is that Jeep has left us hanging. If they don't plan on updating the maps, the least that they could do is provide access to the Uconnect system so that we could roll our own map updates.

Hopefully iDatalink comes out with a solution soon. Then we have the option of installing a Kenwood Nav until if we want to.

For now, I'm using my portable Garmin 2597LMT.
 
#20 ·
Greetings,

The last time I spoke to them sometime ago, they were not sure if the were going to pursue it. With the 8.4 and 5.0 units having the Uconnect built-in into the headunit, the cost to develop something was looking extremely hi as well the cost of selling a solution if possible.

iDatalink had a forum member here by the name of 12volt guy. I have not seen any posts from for sometime.

Best for now.:)
 
#18 · (Edited)
I am not sure why people are so...enamored by the cellphone driven navigation (i.e. Car Play and Android Auto). It adds capability and lowers the costs. True. Such a feature would be awesome for fleet (i.e. car rental; GSA) vehicles. But beyond that, for any premium auto maker out there I imagine it is a bit of a nightmare spelled out as "devolution of control and direction".

There will be phones that do not work (higher end vs. lower end models). There will be a lack of signal or lack of accuracy in areas with poor cell phone reception; urban "canyons" or natural canyons/valleys. There will be map storage issues and data charges. And there will be interface issues, with the occasional freezes, reboots and resets. And there will be dim wits who try to do all this setup while driving and will crash and burn. And the unlucky ones who drop their phones hiking, jogging; those who get their phones stolen and those whose toddlers managed to damage or lock the phones out permanently. I can almost see the lawsuit headlines (meritorious or not).

I am sure that technology will advance and will solve some of these concerns. I recently completed a small project, re-inventing the infotainment in my Subaru. Took all the crap out and installed a Google Nexus 2013 tablet in between the vents. Looks decent. It runs Sygic (the regular Android flavor), from the link above. I don't connect my phone to it - the maps are downloaded straight into the tablet. It runs music, it runs Torque, it runs another app for speed cameras. But they crash (especially Sygic) and require touching and retouching of the screen (or the mousepad). The GPS signal is not that good once I am down town Chicago. Anyone from Seattle here? I was in Seattle last year, neither my wife's Sprint nor my T-Mobile phone had any good GPS coverage down town.

Somehow the navi on my Jeep works in urban canyons. From Dearborn Str. in Chicago to the trail in Wyoming, it didn't fail to position me on a map (when it worked). It is probably due to the combo of 3G/GPS, dead reckoning algorithms and the data input from the chassis (speed, steering angle signifying a change of direction, etc.). Until technology catches up with that, I don't think I will jump on-board.

That being said, I wish we were given a choice to download and install maps directly from the map makers; in fact I wish we were given a choice of navigation engines for the built-in infotainment.
 
#19 ·
That being said, I wish we were given a choice to download and install maps directly from the map makers; in fact I wish we were given a choice of navigation engines for the built-in infotainment.
Greetings,

This is the current tread with other car manufactures. As I posted previously, Sygic is hooked up with Honda, Jag and Land Rover. IGO Primo is has started to release their systems for both OE and aftermarket that have the NavFusion technology built-in. I cannot remember right now the name, but their is a lock pick system that can accept a external based Navi unit that uses IGO Primo and it setup for the NavFusion. From my understanding, Garmin has one for sometime, but I am not sure when they are releasing it or if they have an OE lined up.

Right now the choice of navigation engines that will totally intergratged with both CarPlay and Android Auto via the 3rd party apps will take some time before they are released. Which is why I have no plans as of now to get a CarPlay aftermarket HU. I know at least on the IOS side, some of the developers are fighting with Apple to loosen the requirements in order for their respective products to work as before.

If you use an on-line navi apps, then the cellphone reception becomes a factor. Whereas, the off-line navi apps is not a problem. With regards to the GPS antenna, that is based on your cellphone. Or, if your cellphone permits, you can use an aftermarket antenna.

Best for now.:)
 
#23 ·
Good points made by all. I remember being at my brother's home in rural Oklahoma late one moonless night in misting rain. My brother led me there during the day, but with no cell signal, only GPS navigation could get me back to Tulsa. In the metro areas, we take cell signal for granted, the satellites are more reliable overall.

I still prefer the in-dash system we just need a better way of getting maps. I don't want to come back to a broken window because I forgot to take the portable unit off of the dash for a business lunch appointment. Thieves don't care what damage they cause, the peace of mind and convenience of the in-dash is still worth the premium price.

JEEP executives, you were on the right path, you have one of the most intuitive systems available, let's get the customer service issue resolved and build more brand loyalty- give us the ability to update our maps.
 
#32 ·
And you probably won't. I guess we're in the twilight zone with this friggin map updates. Ten years from now if you go check for map updates you'll get the same:

"Our records indicate you have the most recent map update for your vehicle. Please check back soon for a map update product."


Sent from my iPhone using JeepGarage
 
#36 ·
I had posted this in another similar thread. I read in another forum that the issue HERE is having with the NAV updates for the 2014's is a lack of memory capacity in the unit. The map data has grown to such a size that it cannot be loaded. Makes sense, but the only solution I see if this is actually the case is a hardware upgrade from Jeep or adding the capability to store the maps on external memory. I doubt either will happen. Hoping this is not the case, but with little details on the problem from HERE or Jeep, it sure seems likely.
 
#37 ·
Greetings,

Now this make perfectly good sense. Since the GPS in the JGC uses graphic details for 3D building, the data does take up a far amount of storage. From the time of the 2014 map data to the present, their has been a significant increase in the data size.

The other factor that backs this up, is the research that member SEEINGWHITE has done. This member here strongly believes that the 2014 units were under powered in terms of processor speed and storage. The 2015 units most likely had a storage increase to compensate for the 2015 map data. So the question now for the 2015 base, is the storage big enough to handle any map data increases?

If this is the case amount the physical storage being the issue, I do not see FCA presenting a solution. The only 2 solutions to this problem then is the PND's such as Garmin or TomTom. With 2nd solution being your smartphone tied into a lock pick system.

Best for now.:)
 
#39 ·
I have my doubts, but I think I recall Garmin changing their update to smaller coverage areas being loaded at one time when I updated City Navigator for the NUVI earlier this year, so it may have some merit. I've had no capacity issues for the 8 years I've owned the NUVI, but at some point there must be a limit that is reached.
 
#41 ·
Greetings,

The biggest problem with the map data occurs with 3D building and terrain features. Those 2 eat up the storage with every new update. Terrain in particular will eat up storage as the clarity improves over time. I noticed that on my navi app.

Older models such as yours should not be problem.

Best for now.:)
 
#43 ·
Greetings,

With 16 GB of storage should not be a problem, at least in theory. Qnx does not take up much space, the worse case on the map data is 2 GB. The rest of the apps including the Uconnect can not be that much more even with the GC's HVAC controls and other stuff be controlled via the Uconnect.

Unless Jeep made a design change from what was described in the article. Or the Uconnect updates increased in their size preventing for future map upgrades.

Best for now.:)
 
#45 · (Edited)
I decided to try one more time contacting Jeep support regarding the map updates. Still waiting to hear from HERE. Looks like I'll be using the NUVI for a while. :rolleyes:

Jeep support response to my original query;

"Thank you for contacting the Jeep Customer Assistance Center regarding
your 2014 Grand Cherokee.

I regret the problem your vehicle has experienced with the navigation
and appreciate the time and effort you took to bring this matter to my
attention.

In regards to updates for your media center you would have to speak to
HERE as they provide all software updates to our media centers. They should be able to provide a timeline when you can expect a software update.

Comments like yours are one way we have to learn of problems that may
develop and improvements desired by customers. I will certainly pass on
your suggestion of using Garmin for navigation services.

Thank you again for your email. Should you require additional assistance,
or have any new information to provide, please reply to this email message or call 1-877-I-AM-JEEP (1-877-426-5337).

Sincerely,

Linda"

My follow-up;

" Thank you for the quick response. I have contacted HERE on several
occasions regarding an update for the Navigation maps, with a poor
response each time. I have attached my last two responses from them. When I check their update web site all that is shown there is a cryptic message. Neither contacting them or their web site provides any useful information regarding when an update might occur, what will be in it or why it has been delayed for so long.

Given that the use of HERE was decided upon by FCA/Chrysler/Jeep, I
would think Jeep would have interest in finding out what is causing their
customers such poor service. I have sent another query to HERE and have
also attached that email. I am now using my eight year old Garmin NUVI
for navigation in our Grand Cherokee; it is up to date with maps from the
beginning of the year. If an eight year old navigation system can be
kept updated I find it difficult to understand how my 2014 Grand Cherokee has to continue to use maps that are three years old. In my opinion, Jeep
needs to become involved as it is there customer base being inconvenienced."
 
#47 ·
Given that the use of HERE was decided upon by FCA/Chrysler/Jeep, I
would think Jeep would have interest in finding out what is causing their
customers such poor service. I have sent another query to HERE and have
also attached that email. I am now using my eight year old Garmin NUVI
for navigation in our Grand Cherokee; it is up to date with maps from the
beginning of the year. If an eight year old navigation system can be
kept updated I find it difficult to understand how my 2014 Grand Cherokee has to continue to use maps that are three years old. In my opinion, Jeep
needs to become involved as it is there customer base being inconvenienced."
Well said!
 
#46 ·
Good email, we should all send similar to jeep. Emailing HERE is worthless they are clues and could careless. Inundating jeep with complaints is the best route, at some point they will hopefully take notice. Getting jeep to rattle HEREs cage as a non performing subcontractor is how we can hope this will play out. In dash systems are often on 1-1.5 year update cycle but at 3 years sitting on 2Q 2012 maps in our GCs has passed the point of reason.
 
#48 ·
I will also be contacting Jeep to voice my displeasure, as I've also got a 2014 JGC Ltd. No reason why they can't do any one of a number of things, to allow updates. One would be to break the US database into seperate segments that we could choose which one we wanted. I would load "Eastern US" for example, and someone else may want midwest, or western states. Not everyone needs the whole US all the time.

They could also reduce the size of the file by eliminating some of the 3D graphics. Would you rather have out of date maps with 3D, or up to date maps with 2d or flat maps?

So it just seems to me that Jeep is taking our money, and abandoning us.
 
#49 ·
Finally a response from HERE. Just like the earlier ones. There logo says it all; "Maps for Life". It would appear that means the maps we have, we'll have to use for life. Their response will be forwarded to Jeep customer support. :sleepy:

"Thank you for inquiring about HERE Maps. At this time, the release date of the next update has not been officially announced.

To check the availability of new map updates for your vehicle, please visit www.navigation.com periodically.

If you need additional assistance, please send us your feedback by replying to this email.

Kind regards,

HERE Customer Service
P.O. Box 1588
Orem, UT 84059
"
 
#51 ·
I checked here.com just to see if there main data was even up to date.

It isn't, it's at least 6 months behind. A round about isn't displayed that was finished about 6 months ago. Google maps has it.

So I wouldn't expect your maps to be updated anytime soon.
So you think our current 3 year old maps wont be updated anytime soon? So what 4 or 5 year old maps before we see anything
 
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