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  #1  
Old 09-23-2014, 03:14 PM
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2014 Screen unit failed - Dealer replacement issues

So my Nav unit failed in my 2014 Summit. Took it in to the dealer and they couldn't get it working and told me they needed to replace the entire unit. It has been 2 weeks now and they can't tell me when a unit will arrive, if it is in transit or any ETA at all. They keep saying it isn't them and it is a Chrysler issue as they are looking for a new manufacturer of the units and none are available. This all sounds like BS to me and I am hoping the knowledgeable members of JG can help me with some guidance on what I can do to get this fixed.

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  #2  
Old 09-23-2014, 09:37 PM
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Re: 2014 Screen unit failed - Dealer replacement issues

Call Jeep customer care and raise hell. The unit is probably on back-order.
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Old 09-24-2014, 01:28 PM
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Re: 2014 Screen unit failed - Dealer replacement issues

Quote:
Originally Posted by f1anatic View Post
Call Jeep customer care and raise hell. The unit is probably on back-order.

Thanks called them this morning and they are going to have the special tracking team try and find the part quicker. From what they told me they don't have enough to replace all of the units that need to be fixed for customers and are back ordered as you suspected. Guess building new to gain new customers is more important to them than keeping current customers.


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Old 09-24-2014, 03:08 PM
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Re: 2014 Screen unit failed - Dealer replacement issues

What's more important is keeping cash flowing. In fact, it is essential.

I hope they find one for you very soon!


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Old 09-24-2014, 04:42 PM
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Re: 2014 Screen unit failed - Dealer replacement issues

Yeah I know...I'm just venting for not being able to enjoy my nice vehicle!


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Old 09-24-2014, 08:11 PM
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Re: 2014 Screen unit failed - Dealer replacement issues

seems the 2015 version is slightly different hardware then the 2014. (it has different software version and the 2014's software wont run on the 2015 radio's and vice-versa)

sounds like they didn't purchase enough 2014 parts to keep in stock before switching over to 2015's version.
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Old 09-25-2014, 01:16 PM
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Re: 2014 Screen unit failed - Dealer replacement issues

They are replacing my radio too due to faulty bluetooth. However the dealer told me it will take less than a week for the radio to arrive...weird
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