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  #109  
Old 05-01-2013, 07:05 AM
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Smile Re: 2014 UConnect phone pairing issues?

I am at the dealership now. An update was released to them on April 25th to fix this issue. Most do not know about it until they put your vehicle in the system and see there is an RTT or RTA (something like that). They have a USB with an update and you should be good to go.
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  #110  
Old 05-02-2013, 09:23 AM
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Re: 2014 UConnect phone pairing issues?

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Originally Posted by faolin View Post
I am at the dealership now. An update was released to them on April 25th to fix this issue. Most do not know about it until they put your vehicle in the system and see there is an RTT or RTA (something like that). They have a USB with an update and you should be good to go.
Can you confirm which version this update is for? 5.0 or 8.4?
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  #111  
Old 05-02-2013, 10:15 AM
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Re: 2014 UConnect phone pairing issues?

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Originally Posted by blorincz View Post
Can you confirm which version this update is for? 5.0 or 8.4?
Just got off the phone with Jeep the update needed for the Uconnect 5.0 is RRT 13-027. Jeep will see this when they look up your vehicle in there system.

I'm going to call my dealer later today and see if they have the update USB, to solve this issue.
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  #112  
Old 05-02-2013, 01:07 PM
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Re: 2014 UConnect phone pairing issues?

I went to the dealership yesterday and the patch is available. You can also do it yourself if you have a USB device. The website to determine if there are updates available to you is below. You enter your VIN number and it tells you if there is an update, gives you the instructions and provides the update to download. I ended up needing to leave before they could do the update so I did it myself.

Uconnect | Support | Jeep
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  #113  
Old 05-02-2013, 01:43 PM
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Re: 2014 UConnect phone pairing issues?

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Originally Posted by faolin View Post
I went to the dealership yesterday and the patch is available. You can also do it yourself if you have a USB device. The website to determine if there are updates available to you is below. You enter your VIN number and it tells you if there is an update, gives you the instructions and provides the update to download. I ended up needing to leave before they could do the update so I did it myself.

Uconnect | Support | Jeep
Faolin,

Thank you for that info, saving me a trip and lost time from work!!
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  #114  
Old 05-10-2013, 02:52 PM
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Re: 2014 UConnect phone pairing issues?

I have an 2014 Overland with the 8.4AN and the only issue I am having is with downloading my complete phonebook. For some reason it only takes my contacts A-M. Does anyone know how to fix this? I have an iphone 5 with os 6.1.4. Thanks
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  #115  
Old 05-10-2013, 03:02 PM
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Re: 2014 UConnect phone pairing issues?

Quote:
Originally Posted by faolin View Post
I went to the dealership yesterday and the patch is available. You can also do it yourself if you have a USB device. The website to determine if there are updates available to you is below. You enter your VIN number and it tells you if there is an update, gives you the instructions and provides the update to download. I ended up needing to leave before they could do the update so I did it myself.

Uconnect | Support | Jeep
Quote:
Originally Posted by mtreinish View Post
I have an 2014 Overland with the 8.4AN and the only issue I am having is with downloading my complete phonebook. For some reason it only takes my contacts A-M. Does anyone know how to fix this? I have an iphone 5 with os 6.1.4. Thanks

I would suggest checking the link as posted above. If there is an update to the UConnect it will say so. Who knows running the latest IOS software, apple always likes to break a few things on thier latest software
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  #116  
Old 05-10-2013, 03:10 PM
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Re: 2014 UConnect phone pairing issues?

I checked to see if there is an update and there is not yet. Thanks!
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  #117  
Old 05-10-2013, 04:14 PM
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Re: 2014 UConnect phone pairing issues?

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Originally Posted by mtreinish View Post
I checked to see if there is an update and there is not yet. Thanks!
OK,

As the sync stops at a certain point in the address book I would check the following as well.

1. Make sure there is not an entry in the M or Ns that has odd characters (as in smilies or punctuation or spaces where they don't belong)

2. Completely shut off your iphone, holding the top button until the power off comes up and slide across to off and power back up and retry

3. If you have a really large adress book (I have about 1100 full entries) you may need to delete your pairing, turn off your phone as mentioned and re-pair the unit again but make sure you have at least 20 minutes of run time in the vehicle to complete the download. Stalled downloads of address books have caused issues in other vehicles (not confirmed with this unit).

Let us know if any of these things help you out.

Thanks
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  #118  
Old 05-11-2013, 07:32 PM
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Re: 2014 UConnect phone pairing issues?

What is the fix for a phone not staying paired with UConnect? Dealer paired mine but after got home it is no longer paired? Does registering UConnect help? I just did.
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  #119  
Old 05-11-2013, 07:44 PM
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Re: 2014 UConnect phone pairing issues?

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Originally Posted by ONU1974 View Post
What is the fix for a phone not staying paired with UConnect? Dealer paired mine but after got home it is no longer paired? Does registering UConnect help? I just did.
Registering UConnect may cause some other issues....

What type of phone?
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Old 05-11-2013, 08:16 PM
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Quote:
Originally Posted by Willx View Post

OK,

As the sync stops at a certain point in the address book I would check the following as well.

1. Make sure there is not an entry in the M or Ns that has odd characters (as in smilies or punctuation or spaces where they don't belong)

2. Completely shut off your iphone, holding the top button until the power off comes up and slide across to off and power back up and retry

3. If you have a really large adress book (I have about 1100 full entries) you may need to delete your pairing, turn off your phone as mentioned and re-pair the unit again but make sure you have at least 20 minutes of run time in the vehicle to complete the download. Stalled downloads of address books have caused issues in other vehicles (not confirmed with this unit).

Let us know if any of these things help you out.

Thanks
I did the above and still no fix.
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