2015 Grand Cherokee Radio Software Recall Update ? - Page 3 - Jeep Garage - Jeep Forum

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  #25  
Old 09-19-2015, 11:27 AM
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Re: 2015 Grand Cherokee Radio Software Recall Update ?

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Originally Posted by 2014RedHemiGC View Post
I keep a Battery Tender handy for installing updates to minimize the chance of battery drain. Helps the battery last longer, too!
That's not a bad idea. Can you give us some details? Like for example did you attach the wires at the battery, or to the terminal posts under the hood? How about where did you run the leads for easy access?

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  #26  
Old 09-19-2015, 11:37 AM
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Re: 2015 Grand Cherokee Radio Software Recall Update ?

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Originally Posted by Keysplayr View Post
How did it not fit? I don't understand. USB is USB unless there was something physically wrong with it. And if there was, you could tell just by looking at it. Maybe you had some debris in the USB slot? Did you look in the slot with a flashlight? Was the chip deformed in any way? Pics?
FCA shipped out a number of "USB" flash sticks that aren't a correct fit in an actual USB port. Looking at the one I received I'd have to wonder if I didn't get one of those.

I didn't even bother to try mine. I'll be going in for an oil change soon so I'll let the service dept deal with it.
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  #27  
Old 09-19-2015, 11:53 AM
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Re: 2015 Grand Cherokee Radio Software Recall Update ?

These are the USB chips they sent out in the mailing. I've never seen this type before. I downloaded the software months ago to my computer, transferred to the USB stick. It was simple and the instructions provide on the UConnect page were very good.

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  #28  
Old 09-19-2015, 12:04 PM
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Re: 2015 Grand Cherokee Radio Software Recall Update ?

Here is mine. Fits fine in USB slot.

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  #29  
Old 09-19-2015, 12:07 PM
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Re: 2015 Grand Cherokee Radio Software Recall Update ?

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Originally Posted by MDBones View Post
FCA shipped out a number of "USB" flash sticks that aren't a correct fit in an actual USB port. Looking at the one I received I'd have to wonder if I didn't get one of those.

I didn't even bother to try mine. I'll be going in for an oil change soon so I'll let the service dept deal with it.
Can you please post a pic of yours. Thanks.
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  #30  
Old 09-19-2015, 04:11 PM
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Re: 2015 Grand Cherokee Radio Software Recall Update ?

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Originally Posted by Keysplayr View Post
How did it not fit? I don't understand. USB is USB unless there was something physically wrong with it. And if there was, you could tell just by looking at it. Maybe you had some debris in the USB slot? Did you look in the slot with a flashlight? Was the chip deformed in any way? Pics?
The chip was too wide, and possibly too thick. Neither I or the Service Dept. tech could get it into the slot. The Flash Drive he had went right in, and downloaded without incident. What they sent me was crap. The girl I talked to when I called the 800 number on the recall notice, said they had a batch of chips that would not go into customer vehicles. So I wasn't the only one plagued with this.
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  #31  
Old 09-19-2015, 04:20 PM
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Re: 2015 Grand Cherokee Radio Software Recall Update ?

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Originally Posted by Keysplayr View Post
How did it not fit? I don't understand. USB is USB unless there was something physically wrong with it. And if there was, you could tell just by looking at it. Maybe you had some debris in the USB slot? Did you look in the slot with a flashlight? Was the chip deformed in any way? Pics?
Also, the chip they sent me looked just like all the one's pictured. Except it would not fit in the slot. The Service Dept. tech kept the chip, and gave me all the paperwork back. He took my last name and VIN # so he could record it in the network, showing my vehicle was properly updated by the dealer.

My guess is he wanted the chip to possibly show a Chrysler Rep. the thing was indeed crap, and no one is making up a story. At first I thought it was something I wasn't doing correctly. Or else I had a bad USB port in my car. But when he couldn't get it in, and his Flash Drive popped right in, it pretty much confirmed the problem was with the POS chip they sent me.
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  #32  
Old 09-19-2015, 04:24 PM
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Re: 2015 Grand Cherokee Radio Software Recall Update ?

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Originally Posted by billt View Post
Why should I go and buy something the dealer already has, and is ready, willing, and able to do for me totally free of charge? That makes no sense. Besides, my dealer is closer, and has free coffee and donuts. I'm not going to go and right away spend money on something I don't have to, because some clown on their end sent me a bad chip.
So just go to the dealer... are you just complaining for the sake of complaining? Ok, they made a mistake with the usb key... if you live in a cave somewhere and don't have even a 2 gig flash drive laying around or are on dialup, then go to dealer who will do it for free.

Sometimes people just don't want to help themselves....
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  #33  
Old 09-19-2015, 04:27 PM
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Re: 2015 Grand Cherokee Radio Software Recall Update ?

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Originally Posted by 2014RedHemiGC View Post
I keep a Battery Tender handy for installing updates to minimize the chance of battery drain. Helps the battery last longer, too!
That's kind of excessive, but ok. Starting the vehicle and parking it while installing update works just fine.. and your battery won't die. Won't die with vehicle off either.. but I digress.
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  #34  
Old 09-19-2015, 04:28 PM
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Re: 2015 Grand Cherokee Radio Software Recall Update ?

Did what you get in the mail look like the image? If so, it does fit, but I can see how it would be difficult to insert based on the USB slot shape itself.

It does go in though.
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  #35  
Old 09-19-2015, 04:33 PM
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Re: 2015 Grand Cherokee Radio Software Recall Update ?

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Originally Posted by libby2cm View Post
So just go to the dealer.......
If you'll read BEFORE you type, I said that's what I did.
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  #36  
Old 09-19-2015, 06:10 PM
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Re: 2015 Grand Cherokee Radio Software Recall Update ?

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If you'll read BEFORE you type, I said that's what I did.
Oh, I read it, just didn't want to waste an opportunity to troll.
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