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  #37  
Old 09-19-2015, 07:09 PM
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Re: 2015 Grand Cherokee Radio Software Recall Update ?

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Originally Posted by libby2cm View Post
So just go to the dealer...

Sometimes people just don't want to help themselves....
I for one will never let the dealer flash any fricking thing again. I WILL make the service manager sign a sheet of paper stating they will not flash anything. The last time I did, it cost me 8k...yep
I truly believe the flash can work, but when administrator by an idiot can break a vehicle.
Had a 15 KL, brought it in for an oil change...they got flash happy with a buncha stuff and toasted the tranny.
They made me eat 8k on the trade to get the heck outta the damn thing.
I know others had the dealer flash the radio recall and toast them as well....
Ok, off soap box, carry on

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  #38  
Old 09-19-2015, 11:27 PM
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Re: 2015 Grand Cherokee Radio Software Recall Update ?

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Originally Posted by Da Jeeper View Post
I for one will never let the dealer flash any fricking thing again. I WILL make the service manager sign a sheet of paper stating they will not flash anything. The last time I did, it cost me 8k...yep
I truly believe the flash can work, but when administrator by an idiot can break a vehicle.
Had a 15 KL, brought it in for an oil change...they got flash happy with a buncha stuff and toasted the tranny.
They made me eat 8k on the trade to get the heck outta the damn thing.
I know others had the dealer flash the radio recall and toast them as well....
Ok, off soap box, carry on
Your story makes no sense. You had a 2015 MY vehicle, dealer managed to screw it up (plausible) and even though they presumably fixed it, they hit you for 8k on your trade? Because of a failed update? I don't think so. Either your dealer employs the dumbest idiots on the planet in both sales and service, and you neglected to complain at a corporate level or you are omitting large parts of the backstory... such as you dogged the vehicle out or traded it soon after purchase or some other explainable reason why you were screwed on the trade. Flash updates can fail and at times in a unrecoverable way, but this is usually because the component was about to fail anyway. Regardless, dealer replaces part, end of story.

Flash updates for a vehicle exist for the same reason they do for a tv, pc, ipad, watch, dishwasher, etc.. to fix security/safety issues, software bugs and at times add new features. Refusing software updates, especially on a late model vehicle, is ignorant at best. I go out of my way to make sure latest ones are applied. Yes bad updates can happen, but 9 times out of 10 you are better off upgrading than staying with current revs, especially since various control modules handle everything from drivability to braking to airbag deployment.
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  #39  
Old 09-20-2015, 01:18 AM
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Re: 2015 Grand Cherokee Radio Software Recall Update ?

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Originally Posted by libby2cm View Post
Your story makes no sense. You had a 2015 MY vehicle, dealer managed to screw it up (plausible) and even though they presumably fixed it, they hit you for 8k on your trade? Because of a failed update? I don't think so. Either your dealer employs the dumbest idiots on the planet in both sales and service, and you neglected to complain at a corporate level or you are omitting large parts of the backstory... such as you dogged the vehicle out or traded it soon after purchase or some other explainable reason why you were screwed on the trade. Flash updates can fail and at times in a unrecoverable way, but this is usually because the component was about to fail anyway. Regardless, dealer replaces part, end of story.

Flash updates for a vehicle exist for the same reason they do for a tv, pc, ipad, watch, dishwasher, etc.. to fix security/safety issues, software bugs and at times add new features. Refusing software updates, especially on a late model vehicle, is ignorant at best. I go out of my way to make sure latest ones are applied. Yes bad updates can happen, but 9 times out of 10 you are better off upgrading than staying with current revs, especially since various control modules handle everything from drivability to braking to airbag deployment.
Thanks for the cross examination. Read what you want to read. If You do not know the history of a KL. back off. Yes they fubared it up. Heres your quick history review of the KL... when they flash the trans and if it messes up, it most likely can't be fixed. Most KL owners go thru months of crap, lemon laws, buy backs and multiple trips/ towing to the dealer, some going thru multiple trannies till eventually they get a new car. I did not and do not have the time to deal with that crap.
That said, I traded the peace of crap they created that week. yep, lost 8K on the trade cause any dealer knows the KL is a high risk car and resale is horrid.
Reason for my last post was to warn others of letting the dealer flash away, if they do not do it correctly, and it happens often...it can get time consuming, be a pain in the neck and or expensive. It cost me money yes, my time is worth more to me than months of calling corporate who deals with this everyday and tells owners no, no and no...oh ya, dealers can seem to fail to notice the issue, as well as not document the issue.
Sorry to take this thread off topic. If anyone thinks my story is wrong, go to jeepcherokeeclub .com forum and read up. It happens to many members there, not just me.
Updates? if it aint broke, don't fix it... FCA is well aware of the nine speed crap they put on the road, they say the 2016s are fixed...
Update the 8.4 nav? yes they bricked people 8.4 head units by applying the wrong flash...not my dealer..some are worse off than my dealer...cheers
edit...you say ignoring a software update is ignorant? again go read up...you just called me and hundreds of other KL owners ignorant...KL owners (in the forum) only take the flashes as a last resort, or if multiple members post positive results from the flash... when many are losing there ride...one tends to wait.
Oh yeah, Samsung messed up my Note 4, so again, I guess I'm ignorant for not taking there latest update, I do my own updates when the xda fixes there screw ups.
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  #40  
Old 09-20-2015, 08:03 AM
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Re: 2015 Grand Cherokee Radio Software Recall Update ?

I'll second the makes no sense sentiment. If dealer breaks it, dealer must fix. Especially under warranty. A 2015 you say? And by the way, I dont have to own a KL to understand anything. Its common sense. Dealer must make good no matter what. And last resort to get you out of the vehicle and into another should cost THEM 8k. Not the customer who already paid for the vehicle. Looks to me, as the other gentleman stated, there are huge gaping holes in this tale. A cross examination is exactly what you should have counted on after a story like that one.

P.S. I own a 2014 Cherokee Limited.
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  #41  
Old 09-20-2015, 08:10 AM
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Re: 2015 Grand Cherokee Radio Software Recall Update ?

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Originally Posted by Da Jeeper View Post
I for one will never let the dealer flash any fricking thing again. I WILL make the service manager sign a sheet of paper stating they will not flash anything. The last time I did, it cost me 8k...yep
I truly believe the flash can work, but when administrator by an idiot can break a vehicle.
Had a 15 KL, brought it in for an oil change...they got flash happy with a buncha stuff and toasted the tranny.
They made me eat 8k on the trade to get the heck outta the damn thing.
I know others had the dealer flash the radio recall and toast them as well....
Ok, off soap box, carry on
That's way too thin. First off, why didn't the warranty pay? What happened? How did the transmission get "toasted"? What exactly did they get.... "flash happy" with? What "bunch of stuff" did they do? You brought it in running fine, pick it up and it's got $8K worth of issues they deduct from a future trade in? Too big of a piece to swallow with too little information. None of the dots connect...... And the guy on the Grassy Knoll celebrated his 97th birthday yesterday. With the same people who faked the Moon landings.
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  #42  
Old 09-20-2015, 09:06 AM
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Re: 2015 Grand Cherokee Radio Software Recall Update ?

I have received it myself and it fits. Seems like some folks have never seen the slim USB sticks before and other folks just don't wanna help themselves even for the nominal cost of $5.

Maybe I am too quick to judge but even my 70 year old mom figured how to put the USB stick in the media pc she uses to stream European channels.

As for bricking out radios when flashing them yes - that is possible but then again, if it is something that FCA allows the end user to do, then the procedure must have a high enough success rate which "weighs" more than the time (and tech wages) spent by dealerships to update it at the shop and the cost of replacing the occasional bricked unit.
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  #43  
Old 09-20-2015, 09:07 AM
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Re: 2015 Grand Cherokee Radio Software Recall Update ?

I have received it myself and it fits. Seems like some folks have never seen the slim USB sticks before and other folks just don't wanna help themselves even for the nominal cost of $5.

Maybe I am too quick to judge but even my 70 year old mom figured how to put the USB stick in the media pc she uses to stream European channels.

As for bricking out radios when flashing them yes - that is possible but then again, if it is something that FCA allows the end user to do, then the procedure must have a high enough success rate which "weighs" more than the time (and tech wages) spent by dealerships to update it at the shop and the cost of replacing the occasional bricked unit.
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  #44  
Old 09-20-2015, 09:17 AM
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Re: 2015 Grand Cherokee Radio Software Recall Update ?

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Originally Posted by Keysplayr View Post
Can you please post a pic of yours. Thanks.
It's the same as the one in the pic you posted.
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  #45  
Old 09-20-2015, 09:24 AM
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Re: 2015 Grand Cherokee Radio Software Recall Update ?

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Originally Posted by libby2cm View Post
That's kind of excessive, but ok. Starting the vehicle and parking it while installing update works just fine.. and your battery won't die. Won't die with vehicle off either.. but I digress.
You may think it's excessive but in almost every TSB regarding flash updates, FCA tells the tech to have the vehicle on a battery charger because a certain voltage range needs to be maintained for the update.

Having the vehicle running is excessive as well, but it serves the same purpose if you don't have a charger or tender handy.
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  #46  
Old 09-20-2015, 09:27 AM
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Re: 2015 Grand Cherokee Radio Software Recall Update ?

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Originally Posted by f1anatic View Post
I have received it myself and it fits. Seems like some folks have never seen the slim USB sticks before and other folks just don't wanna help themselves even for the nominal cost of $5.

Grow up and stop with the nonsense.

1.) Chrysler admitted they sent out several of these, THAT WOULD NOT FIT INTO VEHICLE USB PORTS. The fact yours does means nothing.

2.) The technician at my dealers Service Department tried over and over to get it in and he could not.

3.) If you like to waste time, effort, along with your own money trying to correct something that is their responsibility, that is your prerogative. Personally, that doesn't fit into my category of, "helping myself". But rather into the box marked being foolish.

Now if I'm wrong feel free to "help yourself" by sending me $5. Just let me know and I'll PM you with my address.
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  #47  
Old 09-20-2015, 09:30 AM
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Re: 2015 Grand Cherokee Radio Software Recall Update ?

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Originally Posted by Keysplayr View Post
Can you please post a pic of yours. Thanks.
They all look the same. Dimensionally they are not. Some fit, others don't.
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  #48  
Old 09-20-2015, 09:40 AM
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Re: 2015 Grand Cherokee Radio Software Recall Update ?

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Originally Posted by MDBones View Post
It's the same as the one in the pic you posted.
Well, it can't be the same if mine does fit, and yours does not. I was hoping for a pic and maybe even ask for measurements in mm in width and depth.

Might prove useful

Depth is about 2.2 mm


Width is about 12.5 mm
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