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  #49  
Old 09-20-2015, 09:52 AM
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Re: 2015 Grand Cherokee Radio Software Recall Update ?

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Originally Posted by Keysplayr View Post
Well, it can't be the same if mine does fit, and yours does not. I was hoping for a pic and maybe even ask for measurements in mm in width and depth.
I never stated it didn't fit, I said I didn't bother trying as it's going in soon for an oil change. I'll let the dealer do it.

What Billt said above is true. FCA stated that some of the ones they sent out do not work. In those cases they said to take it to the dealer and have them do the update.

Some fit, some don't. Some people will do their own updates (if it fits) and others will take it to the dealer and have them do it. In any case it's not a big deal and not worth arguing over to the point that SRTgirl needs to come in and start deleting posts.

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  #50  
Old 09-20-2015, 11:03 AM
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Re: 2015 Grand Cherokee Radio Software Recall Update ?

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Originally Posted by Keysplayr View Post
I'll second the makes no sense sentiment. If dealer breaks it, dealer must fix. Especially under warranty. A 2015 you say? And by the way, I dont have to own a KL to understand anything. Its common sense. Dealer must make good no matter what. And last resort to get you out of the vehicle and into another should cost THEM 8k. Not the customer who already paid for the vehicle. Looks to me, as the other gentleman stated, there are huge gaping holes in this tale. A cross examination is exactly what you should have counted on after a story like that one.

P.S. I own a 2014 Cherokee Limited.
Read this post, it is one out of hundreds in this forum, it somewhat explains it

http://jeepcherokeeclub.com/4-2014-2...-replaced.html

Let me explain it short and simple for those who can not comprehend
-my cherokee ran fine, went in for oil change
-they flashed the tranny
-is created an intermittent problem where it would not move under acceleration, then lunge forward and nearly caused an accident
-Dealer service could not replicate the problem
- FOR ONE THAT FOLLOWS THE KL FORUM- one knows the history I stated above, when they flash it, they screw it up sometimes, make a perfect transmission shift bad and eventually lead to break down, accidents, multiple tranny replacements etc.
- As stated, I have no time for that nonsense and I knew the odds that would lead to months of problems, I knew that corporate would dog it around...again, no time, so I went from the service department to sales and drove home in a WK2.
If I did not like the car, or messed it up I would say so, If anyone else does not believe this, I don't give a shit anymore...I have explained the truth several times, provided 1 link...frankly I could provide 100's of links if I had time to spare, but I do not...Im done
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  #51  
Old 09-20-2015, 11:10 AM
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Re: 2015 Grand Cherokee Radio Software Recall Update ?

Ok Buddy. I do remember the 2014 Cherokee launch was delayed about 6 months due to transmission programming bugs. We purchased our 2014 KL in April of 2014 and had one TCM update for the transmission that did improve the behavior. Now, if the transmission was fubared, it's under warranty. Chances are, they aren't going to leave the bad programming in there. And if they can't reverse the programming, then change the TCM for the transmission. It just looks like you didn't have the patience to do the right thing or played the part of an inconsolable customer. But I can't see how you are out 8 grand, unless you mean trading up to a WK2 is where the cost came from. Then of course it's going to be more money. But that was YOUR impatient call. If I have a prob with my Jeep, (either one of them) or just some work or updates that take a while, then I arrange for a loaner vehicle which most Jeep dealerships provide if they have them available. Between the loaner and the warranty, you should have had no problems getting that problem taken care of. Even if it takes a while. Patience is a virtue. Old saying, but true. You could produce 100s of links but don't have the patience. I understand.
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  #52  
Old 09-20-2015, 03:41 PM
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Re: 2015 Grand Cherokee Radio Software Recall Update ?

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Originally Posted by billt View Post
Grow up and stop with the nonsense.

1.) Chrysler admitted they sent out several of these, THAT WOULD NOT FIT INTO VEHICLE USB PORTS. The fact yours does means nothing.

2.) The technician at my dealers Service Department tried over and over to get it in and he could not.

3.) If you like to waste time, effort, along with your own money trying to correct something that is their responsibility, that is your prerogative. Personally, that doesn't fit into my category of, "helping myself". But rather into the box marked being foolish.

Now if I'm wrong feel free to "help yourself" by sending me $5. Just let me know and I'll PM you with my address.
Please provide a link where there is another discussion on the Internet about Chrysler providing a wrong sized USB stick? The only reference is here, in this thread by you and that is hardly sufficient evidence. All other discussions on the internet find it laughable that Chrysler mails 1.4 USB sticks to end users and expects them to update their radios without questioning the cyber-security implications of a USB stick that freely travelled in the mail system.

Not that you are not trustworthy but it is the only report. Maybe YOU have a wrong size card reader in your Jeep? How about that? And anyone who called the first level customer support for Jeep knows how laughable their instructions and comments are relative to anything...Two weeks ago when all navigation units on the Jeep kept being activated I was told to utilize a soft reboot procedure that was nothing but a placebo.

Certain Jeep technicians have laughable skills. I heard it all when I was told that my air intake was interfering with my adaptive cruise control. How? I asked ? Vibration was the answer, with a straight face too.

It's your prerogative to let (or pay) others to do these upgrades. But I value my time and money more than the one-two hours wasted at the dealership. While the car updates itself in the yard, I can do anything else I want cut the grass, sleep, watch TV, catch up on e-mails, pay bills online, whatever. My time is more valuable than wasting a trip at the dealership for something that requires no more of me than to follow a few screen prompts and a whole lot of nothing for 20 minutes in between. I also know of nobody, in this day and age, that has a computer or access to a computer, but no USB sticks.
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  #53  
Old 09-20-2015, 04:46 PM
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Re: 2015 Grand Cherokee Radio Software Recall Update ?

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Originally Posted by f1anatic View Post
Please provide a link where there is another discussion on the Internet about Chrysler providing a wrong sized USB stick? The only reference is here, in this thread by you and that is hardly sufficient evidence. All other discussions on the internet find it laughable that Chrysler mails 1.4 USB sticks to end users and expects them to update their radios without questioning the cyber-security implications of a USB stick that freely travelled in the mail system.

Not that you are not trustworthy but it is the only report. Maybe YOU have a wrong size card reader in your Jeep? How about that? And anyone who called the first level customer support for Jeep knows how laughable their instructions and comments are relative to anything...Two weeks ago when all navigation units on the Jeep kept being activated I was told to utilize a soft reboot procedure that was nothing but a placebo.

Certain Jeep technicians have laughable skills. I heard it all when I was told that my air intake was interfering with my adaptive cruise control. How? I asked ? Vibration was the answer, with a straight face too.

It's your prerogative to let (or pay) others to do these upgrades. But I value my time and money more than the one-two hours wasted at the dealership. While the car updates itself in the yard, I can do anything else I want cut the grass, sleep, watch TV, catch up on e-mails, pay bills online, whatever. My time is more valuable than wasting a trip at the dealership for something that requires no more of me than to follow a few screen prompts and a whole lot of nothing for 20 minutes in between. I also know of nobody, in this day and age, that has a computer or access to a computer, but no USB sticks.
I actually did a few searches using "FCA" "FIAT CHRYSLER AUTOMOBILES" "CHRYSLER" etc. etc. about the safety recall R40 and nothing came up about defective USB chips or anything about them not fitting.
Now, I'm not saying there isn't any such statement from Chrysler or FCA, but when somebody claims something, it is expected for them to provide credible sources to backup the claims.
FFS how hard is it to do that? It would cease all these questions and snappy back and forth junk.
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  #54  
Old 09-20-2015, 06:59 PM
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Re: 2015 Grand Cherokee Radio Software Recall Update ?

Quote:
Originally Posted by f1anatic View Post
Please provide a link where there is another discussion on the Internet about Chrysler providing a wrong sized USB stick? The only reference is here, in this thread by you and that is hardly sufficient evidence.
Do your own legwork. Pick up the phone and call the 800 number like I, and many others did. They'll tell you the same thing they did me. Personally I don't give a tinkers damn what you think or believe. I'm not here to convince you of anything. Neither I, or an experienced Chrysler tech could get the chip into my port. Period, end of story. He does this several times a day to many vehicles, and has most likely forgotten more about the procedure than you'll ever know.

Quote:
Originally Posted by f1anatic View Post
Maybe YOU have a wrong size card reader in your Jeep? How about that?
Then why did his Flash Drive go right in and download effortlessly within minutes?

Quote:
Originally Posted by f1anatic View Post
It's your prerogative to let (or pay) others to do these upgrades. But I value my time and money more than the one-two hours wasted at the dealership.
Now you are simply blowing hot air out of desperation and foolishness, in some attempt to prove a non existent point. I "paid" no one, and was in and out in 10 MINUTES. Just as he promised over the phone.

You still haven't explained to anyone here how going and buying a Flash Drive, then screwing around on the Internet downloading what the dealer has sitting on his desk, then doing the whole thing yourself,...... is faster, and or easier. It's not.

You don't want to accept reality in order to push your point.

FACT: They sent me, (along with many others), software chips that would not fit into ports in peoples vehicles.

FACT: I was told by Chrysler to take the vehicle to the dealer to have the update made at no cost to me.

FACT: I called and did so, and he told me to bring it in immediately, and he would have me in and out in 10 minutes...... Which he did.

FACT: 10 minutes after I pulled into the service lane, the update was completed, and not a penny was spent on my part, and I was on my way. And you somehow have issues with those facts. Why, I have no idea.

As much as you are in need of help digesting this, I can't offer you any.
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  #55  
Old 09-20-2015, 07:28 PM
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Re: 2015 Grand Cherokee Radio Software Recall Update ?

Quote:
Originally Posted by f1anatic View Post
Please provide a link where there is another discussion on the Internet about Chrysler providing a wrong sized USB stick? The only reference is here, in this thread by you and that is hardly sufficient evidence. All other discussions on the internet find it laughable that Chrysler mails 1.4 USB sticks to end users and expects them to update their radios without questioning the cyber-security implications of a USB stick that freely travelled in the mail system.

Not that you are not trustworthy but it is the only report. Maybe YOU have a wrong size card reader in your Jeep? How about that? And anyone who called the first level customer support for Jeep knows how laughable their instructions and comments are relative to anything...Two weeks ago when all navigation units on the Jeep kept being activated I was told to utilize a soft reboot procedure that was nothing but a placebo.

Certain Jeep technicians have laughable skills. I heard it all when I was told that my air intake was interfering with my adaptive cruise control. How? I asked ? Vibration was the answer, with a straight face too.

It's your prerogative to let (or pay) others to do these upgrades. But I value my time and money more than the one-two hours wasted at the dealership. While the car updates itself in the yard, I can do anything else I want cut the grass, sleep, watch TV, catch up on e-mails, pay bills online, whatever. My time is more valuable than wasting a trip at the dealership for something that requires no more of me than to follow a few screen prompts and a whole lot of nothing for 20 minutes in between. I also know of nobody, in this day and age, that has a computer or access to a computer, but no USB sticks.
Actually, the flash updates are signed, so if it's tampered with enroute, it simply won't install. So, the usb key in the mail isn't really an issue, and was the best way they could get the update out to folks enmasse, and quickly, for a critical security issue. This is the world we are in now.
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  #56  
Old 09-20-2015, 07:32 PM
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Re: 2015 Grand Cherokee Radio Software Recall Update ?

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Originally Posted by billt View Post
Do your own legwork. Pick up the phone and call the 800 number like I, and many others did. They'll tell you the same thing they did me. Personally I don't give a tinkers damn what you think or believe. I'm not here to convince you of anything. Neither I, or an experienced Chrysler tech could get the chip into my port. Period, end of story. He does this several times a day to many vehicles, and has most likely forgotten more about the procedure than you'll ever know.



Then why did his Flash Drive go right in and download effortlessly within minutes?



Now you are simply blowing hot air out of desperation and foolishness, in some attempt to prove a non existent point. I "paid" no one, and was in and out in 10 MINUTES. Just as he promised over the phone.

You still haven't explained to anyone here how going and buying a Flash Drive, then screwing around on the Internet downloading what the dealer has sitting on his desk, then doing the whole thing yourself,...... is faster, and or easier. It's not.

You don't want to accept reality in order to push your point.

FACT: They sent me, (along with many others), software chips that would not fit into ports in peoples vehicles.

FACT: I was told by Chrysler to take the vehicle to the dealer to have the update made at no cost to me.

FACT: I called and did so, and he told me to bring it in immediately, and he would have me in and out in 10 minutes...... Which he did.

FACT: 10 minutes after I pulled into the service lane, the update was completed, and not a penny was spent on my part, and I was on my way. And you somehow have issues with those facts. Why, I have no idea.

As much as you are in need of help digesting this, I can't offer you any.
I suppose the first point is that since it's 2015 and you clearly don't have a flash drive on hand already, nor presumably high speed internet, then you are likely a baby boomer with an aversion to technology as it is, thus any further logic based arguments go out the window.
Regardless, this thread has gone way out in left field, so whatever floats your boat.
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  #57  
Old 09-20-2015, 09:20 PM
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Re: 2015 Grand Cherokee Radio Software Recall Update ?

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Originally Posted by libby2cm View Post
I suppose the first point is that since it's 2015 and you clearly don't have a flash drive on hand already, nor presumably high speed internet, then you are likely a baby boomer with an aversion to technology as it is,............
I have high speed Internet. I have no "aversion" to technology. I just have no need for a Flash Drive. And I wasn't about to purchase one for this, because there was no need to. It's just that simple. I'm really starting to enjoy this thread, along with all of these wild ass presumptions and assumptions. It's becoming quite entertaining.
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  #58  
Old 09-20-2015, 09:37 PM
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Re: 2015 Grand Cherokee Radio Software Recall Update ?

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Originally Posted by Keysplayr View Post
I actually did a few searches using "FCA" "FIAT CHRYSLER AUTOMOBILES" "CHRYSLER" etc. etc. about the safety recall R40 and nothing came up about defective USB chips or anything about them not fitting.
Do you really think this is something Chrysler wants to advertise? Just think about it. They have a security issue involving thousands of cars which can be "hacked into". The press is all over it like stink on dog crap. This regardless of how much of this "danger" is real or imagined.

Then, in an attempt to fix it, they somehow manage to send out USB chips that don't fit, to several people that are effected by the "problem". It's become a case of the cure being almost as bad as the disease.

If your concerned enough about all of this to waste your time conducting Internet searches, just do what I did. Call them. You just have to press one number and you'll get a person. Took me 30 seconds and I had my answer.... Straight from the horses mouth. You're going the long way around the barn, and getting zero results in the process.
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  #59  
Old 09-20-2015, 10:00 PM
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Re: 2015 Grand Cherokee Radio Software Recall Update ?

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Originally Posted by billt View Post
Do you really think this is something Chrysler wants to advertise? Just think about it. They have a security issue involving thousands of cars which can be "hacked into". The press is all over it like stink on dog crap. This regardless of how much of this "danger" is real or imagined.

Then, in an attempt to fix it, they somehow manage to send out USB chips that don't fit, to several people that are effected by the "problem". It's become a case of the cure being almost as bad as the disease.

If your concerned enough about all of this to waste your time conducting Internet searches, just do what I did. Call them. You just have to press one number and you'll get a person. Took me 30 seconds and I had my answer.... Straight from the horses mouth. You're going the long way around the barn, and getting zero results in the process.
Chrysler advertising? What are you talking about? I was looking for other forum conversations pertaining to this. Considering 1.4 million USB keys were sent out, you'd think that more people than YOU would have trouble fitting the chip into the slot. Only hits that come up is from THIS thread. Heh. You are getting way to aggravated at people who are only just seeking information. Or at least an explanation that doesn't seem.... OFF...
Know what I mean? If you aren't going to help in any way shape or form, like for example measuring your chip that I'm sure you don't have any more and posting pics. THAT would be helpful. If you like the drama, then by all means continue to patronize and belittle fellow forum members that are searching for answers.

Ok, I'm done before SRTGirl gets angry.
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  #60  
Old 09-21-2015, 12:47 AM
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Re: 2015 Grand Cherokee Radio Software Recall Update ?

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Originally Posted by billt View Post
Do you really think this is something Chrysler wants to advertise? Just think about it. They have a security issue involving thousands of cars which can be "hacked into". The press is all over it like stink on dog crap. This regardless of how much of this "danger" is real or imagined.

Then, in an attempt to fix it, they somehow manage to send out USB chips that don't fit, to several people that are effected by the "problem". It's become a case of the cure being almost as bad as the disease.

If your concerned enough about all of this to waste your time conducting Internet searches, just do what I did. Call them. You just have to press one number and you'll get a person. Took me 30 seconds and I had my answer.... Straight from the horses mouth. You're going the long way around the barn, and getting zero results in the process.
To add some substance to this pointless tirade we have been on, here is likely what happened.. Chrysler put an RFP out with their specs for super cheap mass produced flash drives and content to go on them.. inclusive of printing the cards/flyers, creating the fake usb keys, etc... lowest bidder fab shop 1 in China said no problem.. built them and shipped them pretty close to what was asked for. By the time someone in marketing realized the fake usb keys super cheap bidder #1 was making were off by 3 or 4 mm, they were already in distribution.. at which point not so cheap bidder #2 stepped in and said 'we got this'. Paired with slight manufacturing variations in the usb headers in the dash (perhaps another failed RFP), this explains why they work for some folks and not others. They aren't even real keys but cheapo plastic casings with a pcb glued on it. You could probably hit it with a lighter to soften it up and shove it in there, although this may lead to other problems...

....Or you could just go put some pants on, drive to dealership, eat donuts and wait 10 minutes, as has been pointed out.
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