How to turn off Sirius Renewal Message? - Jeep Garage - Jeep Forum

Go Back   Jeep Garage - Jeep Forum > Jeep Platform Discussion > Grand Cherokee - WK2 - > Audio/Visual/Navigation

Join Jeep Garage Today
Reply
 
Thread Tools Display Modes
 
  #1  
Old 01-31-2015, 07:46 PM
Member
 
Join Date: Jan 2014
Posts: 15
Thanks: 3
Thanked 2 Times in 2 Posts
Rep Power: 1083
topdownfun is on a distinguished road
How to turn off Sirius Renewal Message?

2014 GC Limited with standard, not the 8.4, radio. Started getting the "Renew Sirius Subscription" notice. Paid by mail, check cashed 2 weeks ago. Stupid beeping sound and the message popup about 2 or 3 minutes after I start the Jeep each time. Extremely annoying when enjoying music. Called Sirius. First time they said they took care of it on their end. No change. Now they say it's a Jeep setting. Can't find anything in the owners manual or on here so far.

Bueller? Bueller? Anyone?

Thanks in advance,
TM

Reply With Quote
Sponsored Links
Advertisement
 
  #2  
Old 01-31-2015, 08:56 PM
MDBones's Avatar
OVERLAND HIGH ALTITUDE
My Jeep: 2016 3.6L WK2
 
Join Date: Mar 2014
Location: Wisconsin's West Coast
Posts: 3,568
Thanks: 623
Thanked 608 Times in 499 Posts
Rep Power: 10546
MDBones has a reputation beyond reputeMDBones has a reputation beyond reputeMDBones has a reputation beyond reputeMDBones has a reputation beyond reputeMDBones has a reputation beyond reputeMDBones has a reputation beyond reputeMDBones has a reputation beyond reputeMDBones has a reputation beyond reputeMDBones has a reputation beyond reputeMDBones has a reputation beyond reputeMDBones has a reputation beyond repute
Garage
Re: How to turn off Sirius Renewal Message?

Typical phone jockey help... pass the blame blame onto someone or something else.

Sirius is the one broadcasting the renewal notice message based on your radio ID's subscription expiring. Jeep (U-Connect) has nothing to do with that and there's nothing in settings that would allow you to turn it off. Keep after Sirius... they can "reboot" your radio ID through their satellite.

I had the same issue on my 8.4AN when my free trial was about to expire. Started getting the message about 3 weeks prior to expiration. I renewed only the radio by CC and it seems the message disappeared within a day or so.

However... since then, every time I drive my vehicle I get the "XM service loading... please wait" message anywhere from 1-4 times on my commute to or from work. And of course, it takes the radio down as part of the process.

No terrain features to block the signal and it never did that once during the free 1 year trial period. It started right after I renewed. Sirius tried rebooting my radio ID with no sucess and they're now blaming it on the XM receiver in the Jeep.

I think what really happened is that I was moved from the better Sirius satellite system to the inferior XM satellite system. I've read somewhere that Sirius is doing that after free trials expire so as to not "overload" the Sirius satellites. I've confronted Sirius about this satellite switching... they neither admit or deny doing this.

My other vehicle is an 08 Honda Accord with the original XM radio. It gets driven the same routes as my GC. Never once had an issue with the service "reloading" in the 7 years I've owned the car.
__________________

THE GHOST
Reply With Quote
  #3  
Old 02-01-2015, 07:19 AM
tomk's Avatar
Premium Member
My Jeep: 2014 5.7L WK2
 
Join Date: Jan 2012
Location: Amherst, MA
Posts: 742
Thanks: 15
Thanked 86 Times in 72 Posts
Rep Power: 1565978
tomk has a reputation beyond reputetomk has a reputation beyond reputetomk has a reputation beyond reputetomk has a reputation beyond reputetomk has a reputation beyond reputetomk has a reputation beyond reputetomk has a reputation beyond reputetomk has a reputation beyond reputetomk has a reputation beyond reputetomk has a reputation beyond reputetomk has a reputation beyond repute
Re: How to turn off Sirius Renewal Message?

The website used to have a button to click to resend the ID to the radio, don't know if it is still there..

I think SXM is in another "free two weeks" period, maybe that is conflicting with the update process?
__________________
2007 WK Limited 5.7L
2014 WK2 Overland 5.7L !!
And a few past Durangos
Reply With Quote
  #4  
Old 02-01-2015, 11:12 AM
jacko15's Avatar
Premium Member
My Jeep: 2014 3.6L WK2
 
Join Date: Feb 2013
Location: Pennsylvania's North Shore
Posts: 2,707
Thanks: 283
Thanked 296 Times in 231 Posts
Rep Power: 91311
jacko15 has a reputation beyond reputejacko15 has a reputation beyond reputejacko15 has a reputation beyond reputejacko15 has a reputation beyond reputejacko15 has a reputation beyond reputejacko15 has a reputation beyond reputejacko15 has a reputation beyond reputejacko15 has a reputation beyond reputejacko15 has a reputation beyond reputejacko15 has a reputation beyond reputejacko15 has a reputation beyond repute
Re: How to turn off Sirius Renewal Message?

https://care.siriusxm.com/retailrefresh_view.action
__________________
Mine: 2014 Overland 4x4 V6, ORA II, billet silver/black, Michelin LTX M/S 2's, MaxCare Lifetime, delivered 4-13-'13
Wife's Jeep: 2008 Compass Sport 4x4, 2.4L I4 DOHC, CVT, Lifetime powertrain warranty
Reply With Quote
The Following User Says Thank You to jacko15 For This Useful Post:
  #5  
Old 02-02-2015, 07:12 PM
Member
 
Join Date: Sep 2014
Posts: 264
Thanks: 17
Thanked 48 Times in 38 Posts
Rep Power: 7403
michaelk has a reputation beyond reputemichaelk has a reputation beyond reputemichaelk has a reputation beyond reputemichaelk has a reputation beyond reputemichaelk has a reputation beyond reputemichaelk has a reputation beyond reputemichaelk has a reputation beyond reputemichaelk has a reputation beyond reputemichaelk has a reputation beyond reputemichaelk has a reputation beyond reputemichaelk has a reputation beyond repute
Re: How to turn off Sirius Renewal Message?

Quote:
Originally Posted by MDBones View Post
...

I think what really happened is that I was moved from the better Sirius satellite system to the inferior XM satellite system. I've read somewhere that Sirius is doing that after free trials expire so as to not "overload" the Sirius satellites. I've confronted Sirius about this satellite switching... they neither admit or deny doing this.

My other vehicle is an 08 Honda Accord with the original XM radio. It gets driven the same routes as my GC. Never once had an issue with the service "reloading" in the 7 years I've owned the car.
short answer is they probably just need to send the signal.

Long answer (and if I'm understanding correctly)=

there's no switching satellites possible. The radios can pick up XM or sirius sat signals but not both. The sats were two different incompatible systems. (think of it like trying to use an old ATT phone on Verizon- can't work). Different frequencies. Different compression systems. Different access control.

Our radios, uconnect 8.4, actually have neither "sirius" not "XM" service. It's a NEW service called "siriusXM" which is the combined company's move towards combining the 2 different services to create one system in the future. Basically it's a superset of XM. They use XM satellites and then there's extra channels provided which are only decipherable by "siriusxm" chipsets. In the end at some future date XM is the satellite system that will survive and they will kill off the sirius satellites (probably when they run out of fuel they wont be replaced)

The new "siriusxm" radios can receive the hierarchical modulation of the new system.
SIRIUS to Increase Programming Capacity Over Its Existing Satellite Radio System - SiriusXM Radio
In simple terms the way it was described to me is that original XM (or sirius for that matter) radios can see zero's or 1's. But pretend siriusxm started transmitting in decimals (on the XM sats). So they can send a 0.8 or a 0.9 now- the old radio will 'round' them to a 1 but a new radio knows that there is a difference between a 0.8, a 0.9, or a 1.0. They don't get 10 times as much data becasue now that the signal is so much more granular they have to add a lot more error correction. So in the end they can add maybe 25% more channels and so that's why we get more channels that neither "sirius" nor "XM" radios can get. (i think the description is an analogy and the reality is more complex)

(there's alternate theories in the 'net that it's not necessarily the new modulation that carries the new channels but perhaps xm juggled their limited bandwidth and reassigned some of the frequencies they used for ground networks. From what i understand of those theories the old "XM" radios would actually lose out on the repeater networks in cities so anyone with an "XM" radio who went under a bridge or next to a tall building on the south would lose signal. Since there's no giant outcry of people complaining about this on XM only and not sirius i am not sure that's possible"

you can compare the lineups on the 3 different types of radios here:
Channel Lineup - SiriusXM Radio
use the dropdown by 'what type of radio do you have to see what's specific to each type of hardware'

you can look up nba radio as example.
on an "xm" radio it's channel 86
on a "sirius" radio its channel 207
Since our "siriusxm" radios "see" "XM" we also get it on channel 86

next- channel 403- "just for laughs"
xm - online only- invisible to these radios
sirus - online only- invisible to these radios
sirius xm - on the radio AND online- the hierarchical modulation at work.
Reply With Quote
The Following User Says Thank You to michaelk For This Useful Post:
  #6  
Old 02-02-2015, 07:16 PM
Member
 
Join Date: Jan 2014
Posts: 15
Thanks: 3
Thanked 2 Times in 2 Posts
Rep Power: 1083
topdownfun is on a distinguished road
Re: How to turn off Sirius Renewal Message?

Thanks guys, the message went away and life is good. I'm saving the info in case I have to go through the same ordeal next year.
Regards,
TM
Reply With Quote
  #7  
Old 02-02-2015, 07:40 PM
Member
My Jeep: 2015 3.6L WK2
 
Join Date: Jan 2015
Location: USA
Posts: 270
Thanks: 10
Thanked 51 Times in 39 Posts
Rep Power: 970
perpster is on a distinguished road
Re: How to turn off Sirius Renewal Message?

Slightly off topic, now that the OP has been helped. I like the SXM in the new JGC, but am surprised at the number of "commercials" on it. Even though it seems to be mostly commercials for SXM content, I don't like the idea. I thought an attraction of subscription satellite radio is that it is commercial-free. If I tune a particular SXM channel, I want to hear that channel's content. I don't want to hear "commercials" about what they have on other channels -- that's what channel guides are for. Rant off.
Reply With Quote
  #8  
Old 02-02-2015, 07:49 PM
MDBones's Avatar
OVERLAND HIGH ALTITUDE
My Jeep: 2016 3.6L WK2
 
Join Date: Mar 2014
Location: Wisconsin's West Coast
Posts: 3,568
Thanks: 623
Thanked 608 Times in 499 Posts
Rep Power: 10546
MDBones has a reputation beyond reputeMDBones has a reputation beyond reputeMDBones has a reputation beyond reputeMDBones has a reputation beyond reputeMDBones has a reputation beyond reputeMDBones has a reputation beyond reputeMDBones has a reputation beyond reputeMDBones has a reputation beyond reputeMDBones has a reputation beyond reputeMDBones has a reputation beyond reputeMDBones has a reputation beyond repute
Garage
Re: How to turn off Sirius Renewal Message?

Quote:
Originally Posted by michaelk View Post
short answer is they probably just need to send the signal.

Long answer (and if I'm understanding correctly)=

there's no switching satellites possible. The radios can pick up XM or sirius sat signals but not both. The sats were two different incompatible systems. (think of it like trying to use an old ATT phone on Verizon- can't work). Different frequencies. Different compression systems. Different access control.

Our radios, uconnect 8.4, actually have neither "sirius" not "XM" service. It's a NEW service called "siriusXM" which is the combined company's move towards combining the 2 different services to create one system in the future. Basically it's a superset of XM. They use XM satellites and then there's extra channels provided which are only decipherable by "siriusxm" chipsets. In the end at some future date XM is the satellite system that will survive and they will kill off the sirius satellites (probably when they run out of fuel they wont be replaced)

The new "siriusxm" radios can receive the hierarchical modulation of the new system.
SIRIUS to Increase Programming Capacity Over Its Existing Satellite Radio System - SiriusXM Radio
In simple terms the way it was described to me is that original XM (or sirius for that matter) radios can see zero's or 1's. But pretend siriusxm started transmitting in decimals (on the XM sats). So they can send a 0.8 or a 0.9 now- the old radio will 'round' them to a 1 but a new radio knows that there is a difference between a 0.8, a 0.9, or a 1.0. They don't get 10 times as much data becasue now that the signal is so much more granular they have to add a lot more error correction. So in the end they can add maybe 25% more channels and so that's why we get more channels that neither "sirius" nor "XM" radios can get. (i think the description is an analogy and the reality is more complex)

(there's alternate theories in the 'net that it's not necessarily the new modulation that carries the new channels but perhaps xm juggled their limited bandwidth and reassigned some of the frequencies they used for ground networks. From what i understand of those theories the old "XM" radios would actually lose out on the repeater networks in cities so anyone with an "XM" radio who went under a bridge or next to a tall building on the south would lose signal. Since there's no giant outcry of people complaining about this on XM only and not sirius i am not sure that's possible"

you can compare the lineups on the 3 different types of radios here:
Channel Lineup - SiriusXM Radio
use the dropdown by 'what type of radio do you have to see what's specific to each type of hardware'

you can look up nba radio as example.
on an "xm" radio it's channel 86
on a "sirius" radio its channel 207
Since our "siriusxm" radios "see" "XM" we also get it on channel 86

next- channel 403- "just for laughs"
xm - online only- invisible to these radios
sirus - online only- invisible to these radios
sirius xm - on the radio AND online- the hierarchical modulation at work.
Interesting info, thanks for posting that.

As usual, it happened twice again on my commute home. Wasn't even 3 miles further down the road when it happened the second time. Wide open, flat country area with no hills or buildings to block a signal.

I just don't have the time or desire to chase my tail around on this with Sirius or Jeep. When my current subscription runs out the only way I will ever have it again is when I can get it for free. I see no reason to continue paying for any product that can't be delivered consistently.
__________________

THE GHOST
Reply With Quote
  #9  
Old 02-02-2015, 07:56 PM
Member
My Jeep: 2015 3.6L WK2
 
Join Date: Jan 2015
Location: USA
Posts: 270
Thanks: 10
Thanked 51 Times in 39 Posts
Rep Power: 970
perpster is on a distinguished road
Re: How to turn off Sirius Renewal Message?

Quote:
Originally Posted by MDBones View Post
Interesting info, thanks for posting that.

As usual, it happened twice again on my commute home. Wasn't even 3 miles further down the road when it happened the second time. Wide open, flat country area with no hills or buildings to block a signal.

I just don't have the time or desire to chase my tail around on this with Sirius or Jeep. When my current subscription runs out the only way I will ever have it again is when I can get it for free. I see no reason to continue paying for any product that can't be delivered consistently.
During my new car trial period I have noticed that when I pull into my wood-frame garage, SXM cuts-out completely 99% of the time. The other 1% it drops several times per minute, making it unlistenable.

My Garmin NUVI gps (and the Jeep's built-in gps, I think) have no problem getting their signals. AM and FM work just fine, too. No obstructions other than the wood and shingle roof.
Reply With Quote
  #10  
Old 02-02-2015, 08:06 PM
MDBones's Avatar
OVERLAND HIGH ALTITUDE
My Jeep: 2016 3.6L WK2
 
Join Date: Mar 2014
Location: Wisconsin's West Coast
Posts: 3,568
Thanks: 623
Thanked 608 Times in 499 Posts
Rep Power: 10546
MDBones has a reputation beyond reputeMDBones has a reputation beyond reputeMDBones has a reputation beyond reputeMDBones has a reputation beyond reputeMDBones has a reputation beyond reputeMDBones has a reputation beyond reputeMDBones has a reputation beyond reputeMDBones has a reputation beyond reputeMDBones has a reputation beyond reputeMDBones has a reputation beyond reputeMDBones has a reputation beyond repute
Garage
Re: How to turn off Sirius Renewal Message?

Quote:
Originally Posted by perpster View Post
During my new car trial period I have noticed that when I pull into my wood-frame garage, SXM cuts-out completely 99% of the time. The other 1% it drops several times per minute, making it unlistenable.

My Garmin NUVI gps (and the Jeep's built-in gps, I think) have no problem getting their signals. AM and FM work just fine, too. No obstructions other than the wood and shingle roof.
Yes, my signal will drop out as well depending on how my GC is positioned in the garage. I understand and expect that, just like I would with a building, overpass or other terrain feature blocking the signal. Everything else works fine.

My issue is when it continually does this loading crap multiple times in wide open, unobstructed country driving. I never had this happen once during the free year trial period. It started immediately after buying a subscription.

Antenna was replaced a long time ago for random "no signal" messages driving the same unobstructed route. The new antenna fixed that problem.

Having Sirius send a reactivation signal to my radio ID didn't fix the current problem.

Oh well...
__________________

THE GHOST
Reply With Quote
  #11  
Old 02-02-2015, 08:17 PM
Member
 
Join Date: Sep 2014
Posts: 264
Thanks: 17
Thanked 48 Times in 38 Posts
Rep Power: 7403
michaelk has a reputation beyond reputemichaelk has a reputation beyond reputemichaelk has a reputation beyond reputemichaelk has a reputation beyond reputemichaelk has a reputation beyond reputemichaelk has a reputation beyond reputemichaelk has a reputation beyond reputemichaelk has a reputation beyond reputemichaelk has a reputation beyond reputemichaelk has a reputation beyond reputemichaelk has a reputation beyond repute
Re: How to turn off Sirius Renewal Message?

Quote:
Originally Posted by MDBones View Post
Interesting info, thanks for posting that.

As usual, it happened twice again on my commute home. Wasn't even 3 miles further down the road when it happened the second time. Wide open, flat country area with no hills or buildings to block a signal.

I just don't have the time or desire to chase my tail around on this with Sirius or Jeep. When my current subscription runs out the only way I will ever have it again is when I can get it for free. I see no reason to continue paying for any product that can't be delivered consistently.
wish i could help.

honestly i dont know how the subscription signal works on XM (or our siriusXM radios).

From what i knew about sirius radios- there's like millions of radios. They dont want to and CANT send the "mike's radio is allowed to work" all the time. Even if it was just a few bits a radio there would be millions and millions of bits wasted sending "good to go" signals all the time- probably like several channels worth or music would have to go bye bye. So they send a signal tht "mikes radio is allowed to work for 90 days from NOW" and then they dont need to hit your radio for another 90 days. (the actual length of time is supposedly a closely guarded secret) When the radio gets the signal it has a special place in memory that it knows to keep how long it's good for. But they know you might be parked in a garage when the signal goes back out in 89 days again so they send it much more often giving you more time. Might be a few times a day. If you make a change to your account or go to the link to "hit" your radio they blast the signal quickly a few times and then put you back in rotation. If you cancel service they also mix in a bunch of "tell mikes radio it isn't allowed anymore" signals.

Assuming xm's system is similar it's crazy that your radio would need to get a "hit" several times in one day. It should be go for days, weeks, or maybe months at a time once "hit".

My only GUESS- is are you lucky enough to park ina garage all the time? Supposedly the radio tries to listen for a good to go signal all the time even when "off".

Have you tried the link for a "Hit" while parked outdoors? (maybe even with the radio on?)- maybe that would give you a good to go signal for a while. Good luck.
Reply With Quote
The Following User Says Thank You to michaelk For This Useful Post:
  #12  
Old 02-02-2015, 08:33 PM
Member
 
Join Date: Sep 2014
Posts: 264
Thanks: 17
Thanked 48 Times in 38 Posts
Rep Power: 7403
michaelk has a reputation beyond reputemichaelk has a reputation beyond reputemichaelk has a reputation beyond reputemichaelk has a reputation beyond reputemichaelk has a reputation beyond reputemichaelk has a reputation beyond reputemichaelk has a reputation beyond reputemichaelk has a reputation beyond reputemichaelk has a reputation beyond reputemichaelk has a reputation beyond reputemichaelk has a reputation beyond repute
Re: How to turn off Sirius Renewal Message?

Quote:
Originally Posted by perpster View Post
During my new car trial period I have noticed that when I pull into my wood-frame garage, SXM cuts-out completely 99% of the time. The other 1% it drops several times per minute, making it unlistenable.

My Garmin NUVI gps (and the Jeep's built-in gps, I think) have no problem getting their signals. AM and FM work just fine, too. No obstructions other than the wood and shingle roof.
it's different data, technologies, frequencies, etc. It's like AM dies at different places compared to FM. Or some celluar signals penetrate buildings better than others.

The sat radio signal is maximized to send a butt load of data whereas GPS is maximized for working anyplace and only needs to send smaller chunks of data.

But more importantly I suspect the real issue is competition and innovation. There's BIILIONS of GPS receivers sold each year (stand along units like garmin, but more importantly a bajillion smartphones). There's tons of manufacturers and many different chip makers. Sold pretty much in every country on the planet. All built to receive a signal with an open published standard. That's a lot of people trying to improve the things. When smartphones came out the GPS did NOT work indoors very well at all. Now it works very much better.

on the flip side there's a few million sirius or xm satellite receivers sold each year. Until recently they were sirius or xm. Only recently now there are these new siriusxm receivers. It's a closed system. And last i read there were 2 companies in total that made the chip sets. There's just no competition or innovation being made on how to get the things to receive better.

So it's going to be a while till a sat radio works indoors in any reasonable fashion.
Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
'14 - UConnect Access Trial Expiration and Renewal Cost JC_0105 Audio/Visual/Navigation 95 10-30-2016 04:12 PM
Rear Turn signal bulb out message Powzers Trouble Shooting/Problems/Service 2 01-26-2015 08:23 PM
"Right Turn signal on" message. Electrical gurus NEEDED Spud2388 Troubleshooting/Problems 12 04-05-2014 11:14 AM
Uconnect Access renewal scottj63 Trouble Shooting/Problems/Service 19 01-23-2014 09:25 PM
Trim renewal.. Product idea? CPT2010 Grand Cherokee SRT8 - WK 2 05-29-2011 02:59 AM

Powered by vBadvanced CMPS v3.2.3

All times are GMT -5. The time now is 05:25 AM.


Powered by vBulletin® Version 3.8.8 Beta 4
Copyright ©2000 - 2016, vBulletin Solutions, Inc.
Copyright 2012 - JeepGarage.Org
The Jeep Grand Cherokee Owners Community

JeepGarage.org is in no way associated with or endorsed by FCA US LLC. Chrysler, Dodge, Jeep, Ram, Mopar and SRT are registered trademarks of FCA US LLC.