Originally Posted by jerryw1000
Another clue on my rebooting/locking up problem on reroute. Apparently this is only happening on my saved favorites that were saved with Lat/Lon, as was my Home. I live rural and the house is 1200 feet from the road so when I marked Home it was with Lat/Lon. I deleted Home, drove to the road and remarked home by Street Address (which is 6 house numbers off on the map). Then I tried the same experiment as before and when I took the off route turn the unit rerouted with no problem.
I then went back home and deleted all Favorites. I waited about an hour and went back out and re-entered them all. All that are saved as map recognized Street Address work fine on a reroute. I have 4 saved Favorites that are saved as Lat/Lon. A favorite restaurant which had it's address changed by recent highway contruction, two family cemeteries located on the artillery ranges in the back woods of Fort Gordon GA, and an "off the main drag" campground. All of those Lat/Lon entries cause the multiple reboot/sometimes lock up problem on a reroute. IF it does not lock up the first time with the "Calculating 99%" it will just continue to reboot, show the map with "Calculating" for a few second, and reboot again and again until you turn the car and go in a direction it likes and then it will recover.
Sorry this is so long but it was driving me nuts. I guess I just need to give up and follow the little lady's instructions.
I reported this issue to Garmin about 5 weeks ago. After some back and forth about unit ID, software versions, map versions, etc. and then a 30 day silence, I got this email today after I had queried the status and told them I needed to know if this was a verifed software glitch or a bad unit before the warranty runs out.
Sorry for the delay in response. I hadn’t heard anything until I sent a request in again and from what they’re telling me now this is most likely a software issue so swapping at the dealer will probably not solve the problem. Hopefully this issue will gain some traction now. I have scheduled a reminder for me to email the research team weekly to hopefully keep them going towards a resolution.
Senior Automotive Help Desk |Garmin International
1200 E. 151st St Olathe, KS 66062 |
Phone: 800.800.1020 | Fax: 913.440.8280 | www.garmin.com
So, there DOES appear to be an issue on Rerouting with Favorites saved as Lat/Lon while the ones saved as street addresses work okay. Maybe it's just on some units but I know for sure it is that way on mine after the software update and the Navteq map update.