PSA: You may want to hold off on Uconnect 5/2016 update - Page 4 - Jeep Garage - Jeep Forum

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  #37  
Old 06-22-2016, 09:19 AM
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Re: PSA: You may want to hold off on Uconnect 5/2016 update

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Originally Posted by Kkoa12h View Post
Sorry for the delayed response. It is changing stations. I noticed it when I was driving the car last week and found it very frustrating. My fiancÚ drives the car daily and says that it happens frequently since the last update. I will see if I can record it happening with my phone the next time I'm in the car.


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Thanks for the follow-up. Have you had the opportunity to take it into a dealer? If it's consistent, they should be able to duplicate and diagnose. - Kevin T, Social Connect Team

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  #38  
Old 06-22-2016, 09:42 AM
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Re: PSA: You may want to hold off on Uconnect 5/2016 update

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Originally Posted by JeepCares View Post
Thanks for the follow-up. Have you had the opportunity to take it into a dealer? If it's consistent, they should be able to duplicate and diagnose. - Kevin T, Social Connect Team

I have not been able to take it to the dealer yet. As much as I loathe going back to the dealer whom I purchased the vehicle from for servicing I plan on scheduling an appointment with A dealer within my vicinity as soon as I am back in town.


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  #39  
Old 06-22-2016, 06:19 PM
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PSA: You may want to hold off on Uconnect 5/2016 update

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Originally Posted by Kkoa12h View Post
As much as I loathe going back to the dealer whom I purchased the vehicle from for servicing...


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I love how FCA now has customer relations folks on this forum where across all the jeep platforms, owners consistently complain how awful their experiences with Jeep service are. Yet there seems to be no improvement or even commitment to look at service experiences across the dealer network.

Tip for FCA: customer relationships dont end at the sales desk and service is a huge part of the Jeep owner experience.

Here's to hoping someday FCA gets the message!


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  #40  
Old 06-22-2016, 07:12 PM
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Re: PSA: You may want to hold off on Uconnect 5/2016 update

I know folks have issues with vehicles and I know some dealers are less than average when it comes to the way they interact with customers. I guess I'm lucky because my dealership treats me very well when it comes to service. Not only that, but they have a very good service department. Frankly, that's why I keep buying my Jeep vehicles from them. If they didn't treat me right, I'd find another even if it were less convenient to get to.

As far as the customer service team here and other Jeep forums, I've not had to use them but I've read folks some folks have been able to get their problems resolved by reaching out to them. Better than nothing and at least an additional outlet to reach out to them. Personally, I'd rather get on the phone with FCA Customer service and talk with someone.
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  #41  
Old 06-25-2016, 12:34 PM
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Re: PSA: You may want to hold off on Uconnect 5/2016 update

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Originally Posted by Razor View Post
Changing stations? No. My problem is the random changing of source to Media.
Is your phone connected via bluetooth? I have the similar issue and it is easily reproducible if I turn on google/apple navigation. I switch to Sirius XM, when the phone announces the navigation update it switches to that input to play over the car speakers.
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  #42  
Old 06-28-2016, 02:41 PM
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Re: PSA: You may want to hold off on Uconnect 5/2016 update

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Originally Posted by sparkfist View Post
Is your phone connected via bluetooth? I have the similar issue and it is easily reproducible if I turn on google/apple navigation. I switch to Sirius XM, when the phone announces the navigation update it switches to that input to play over the car speakers.
Yes my phone is connected via bluetooth. But as I said before, if I turn off the phone's WiFi, the switching does not occur.
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  #43  
Old 07-02-2016, 10:08 AM
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Re: PSA: You may want to hold off on Uconnect 5/2016 update

This is getting really old. Everything was working fine until this upgrade. Since then I have had the frozen screens, the random change of station, and now the nav system randomly switches from "heading up" to "north up" and back again.
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  #44  
Old 07-02-2016, 10:20 AM
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Re: PSA: You may want to hold off on Uconnect 5/2016 update

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Originally Posted by mwiseman View Post
This is getting really old. Everything was working fine until this upgrade. Since then I have had the frozen screens, the random change of station, and now the nav system randomly switches from "heading up" to "north up" and back again.
I don't have a '16, but on the rare occasion my uconnect acts up, a reboot will settle it right down. Push and hold the buttons on the volume and tuning knobs till it starts to reboot. You can do it while you're on the road. It's a computer, and just like windows, a reboot will reset the unit and clear errors. If you've tried this, and get no love, you might need a new radio. Also, reinstalling the update might help.
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  #45  
Old 07-02-2016, 10:25 AM
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Re: PSA: You may want to hold off on Uconnect 5/2016 update

I have reinstalled the update 3 times. That is not happening again. I'll try the reboot. I had better not need a new radio.
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  #46  
Old 07-02-2016, 12:22 PM
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Re: PSA: You may want to hold off on Uconnect 5/2016 update

I'm having the system freezes after updating to 16.16.13 in my '15 GC Limited with nav. The system entirely locks up for about 30-90 seconds, often times shortly after starting. Everything continues to play (I'm mostly listening to SXM). Volume or any adjustment on screen does not work. Once the system in freezes, it will go through any adjustment i made to volume, station, etc in rapid succession. Called Uconnect today and was told it's not a known issue and that another update will be coming soon and it may possibly be addressed there. Annoying for sure. I do like the Siri eyes free capability, but the freeze ups are super frustrating. Glad I'm not the only one that's had this issue and called in. Hopefully the more that do, the more FCA will take notice.
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  #47  
Old 07-02-2016, 12:36 PM
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Re: PSA: You may want to hold off on Uconnect 5/2016 update

The freezes are the most annoying of all!
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  #48  
Old 07-02-2016, 01:52 PM
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Re: PSA: You may want to hold off on Uconnect 5/2016 update

I've posted this somewhere before but I had the freezing issue caused when I plugged my iPod into the USB hub. After the initial install it worked well for 3 weeks, then the freezing began. I was unable to hit any control on the touch screen and enable it. The screen completely locked up until I would pull the iPod out and reboot. I installed the update 2 times then called UConnect. After an hour of describing the troubleshooting I had already done to the agent, the fix was to re-install the old version. He mentioned that a new version would be released in August mostly to address some erroneous map locations but perhaps this issue and others might be addressed.

I have since talked with my Service Advisor at the dealership when I got the recall done and asked them NOT to update the radio to 16.16.3 as I had experienced problems. I inquired if they had the previous software releases and she told me they'd have to order them that they did not have them on hand but it can be done if you are truly that desperate.

My situation was lucky I suppose, I bought mine just before the previous release which addressed the remote control from hackers of the vehicle. I applied the patch myself so I've got the update file on hand. She suggested that is the best way to handle it--download the files and save them so you can revert backwards as this has the most minimal impact to us. The net of it is that you'll always have a version to revert back to if the new update doesn't work out.

For those experiencing problems, have you contacted UConnect and or your dealership? Ask them to place the old firmware versions out there in the event that we need to revert backward. I realize as people buy vehicles, the latest versions are applied prior to purchase so there might not be a version for you to revert back to. By having the old versions out there we could at least have clean proven versions to use until they are able to fix the latest version should there be issues with it.
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