Originally Posted by lnichols
Any news on this problem of uConnect hanging after plugging phone into USB hub? I have the problem on my 2014 WK2 diesel. it started when 16.13.13 was installed (the Siri hands-free update).
I've visited the dealer service department several times. They have reloaded 16.13.13 at least two times (maybe more). They replaced the uConnect radio/computer (8.4 730n). Since the problem started I've moved from an iPhone 6s to a 7, tried different cable, and of course multiple versions of iOS. The radio has been through multiple resets. Nothing has made any difference. I did manage to get the vehicle to the dealer once while it was actually failing. They told me they connected some kind of computer to it and actually saw error messages that were not there when the system was working (all previous visits).
I have case # 30087504 open with a case manager. But I'm not convinced that anyone is doing anything to diagnose or fix the problem. Any other news?
I believe I have a similar issue, except its when i plug in my media USB stick into it. Also it happens at random (maybe once every other day). Only way to "fix it" is for me to shut off the car completely, wait about a minute then restart (this reboots the system).
I tried unplugging the USB while its hung, and switch to Radio or another source, but it stays hung. I tried doing a reinstall of the firmware for the radio twice. Tried reformatting the USB stick as well, but same issue.
I just got used to it, but I'm anxiously waiting for another update, hoping it fixes this issue. I should note that this issue starting happening after the latest update. I may also opt out for replacing the entire unit once the new Uconnect units start rolling out (the one that has the upgraded interface and Carplay).
Let me know how Chrysler resolves your issue.