Well....don't I feel like an idiot. After several back and forth emails with Garmin to no avail, my technologically challenged husband was sitting in my Jeep trying to help me and guess what happened? He just tapped the GPS screen and POOF cities and towns magically appeared!!
Man do I feel like a dummy.
According to Garmin, I am stuck with the automatic zoom in/zoom out feature. It is there and no way to change it.